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Extended Stay America - Chicago - O'Hare - Allstate Arena
- Hotels
- Des Plaines, IL
About this business
Location details
1207 East Touhy Avenue, Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
공항과 가깝고 편리한 곳 O'hare공항을 이용할때 두번 정도 숙박했는데 주차가 무료이고 공항이 가깝고 편함, 아침식사로는 커피와 머핀,시리얼바 정도 제공되어 간편조식으로 충분하다고 봄. 참고로 시카고 패션즈아울렛도 가까운거리에 있음
Business response:
Sungsuk, thank you for staying with us again. It is delightful to know our proximity to the airport was convenient for you and that overall you had a pleasant experience. We’re sorry if there were any issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect visit. Sincerely, Hotel Management
Everything looked nice. Rooms was clean though it was small.
Business response:
Thank you for choosing Extended Stay America. We are glad to know you were happy with the cleanliness of your room and that you had a nice stay here. It was a pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management
Beautiful, clean room. ~Comfort of sofabed was awful, though. ~Several (not all) front-desk staff were sullen, unresponsive. ~The promised shuttlebus service to airport did not happen, because "the driver didn't show up". But the staff didn't bother to tell everyone - people were waiting out front for the shuttle that wasn't going to arrive. ~The promised "grab & go breakfast" consisted only of: packets of oatmeal (but no bowls), an assortment of granola bars.
Business response:
Rebecca, thank you for being our guest. Although you were happy with your suite, we are sorry for the service issue you experienced and regret the inconvenience it caused. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Business response:
Nick, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Motel for self caterers. Large well equipped rooms Designed for long stayers on vacation and very sensible for that group. Requires buying supplies and preparing food in room. Hence no foyer breakfast. A muffin or two. For one nighters it is a compromise. Rooms are much larger and nicer than a one nighter needs but the self catering becomes a problem. The bus shuttle driver was very interesting. There should be minimum standards of dress and behaviour for these drivers. Hotels must have an interest in this.
Business response:
Thank you for being our guest. We are glad to know you loved your well-maintained room and that you also appreciated our ideal location. However we are sorry we missed meeting some of your expectations. Your feedback has been shared with the appropriate team. Thanks again, and we look forward to your next visit so that we can provide you with a much better experience. Sincerely, Hotel Management
helpful staff, clean and convenient location.
Business response:
Devika, thank you for evaluating your stay. We are glad to know you were impressed with our courteous associates and that our ideal location was perfect for your needs. It was a pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management
Comfortable Good stay
Business response:
Thank you for taking the time to post a nice review of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Business response:
Thank you for your feedback. We are sorry there were a few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
The room they put me in smelt like BO specifically the bed cover. There were flies inside the room and it had a musty feel to it.
Business response:
We sincerely apologize for not meeting your expectations with regard to your room while you were here and the inconvenience it caused to you. Your experience is shared with our housekeeping department to revisit our deep cleaning program and make improvements so that our future guests are not similarly impacted. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - O'Hare - Allstate Arena
How is Extended Stay America - Chicago - O'Hare - Allstate Arena rated?
Extended Stay America - Chicago - O'Hare - Allstate Arena has a 3.8 star rating with 2,647 reviews.
When is Extended Stay America - Chicago - O'Hare - Allstate Arena open?
Extended Stay America - Chicago - O'Hare - Allstate Arena is open now. It will close tomorrow at 12:00 a.m.