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Extended Stay America - Chicago - O'Hare - Allstate Arena
- Hotels
- Des Plaines, IL
About this business
Location details
1207 East Touhy Avenue, Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Jason, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Dirty baturoom Although we check in early my room was available. There was hair and dirt in the bathroom the microwave plate was missing and there was no trash can under the sink like the usually as. The excuse was these things frequently disappear or break but they never came to replace it. And the cleanliness of the place just bothered me. They really need to do a better job with cleaning and I'm beginning to think it's all extended stays not just that 1
Business response:
Thank you very much for staying with us. We take the cleanliness of our rooms and hotel very seriously, so we deeply apologize for our carelessness during your visit. Your feedback has been shared with our team, and we have taken action to prevent similar mistakes. We encourage you to give us another chance so we can show you the quality you deserve. Sincerely, Hotel Management
Overnight stay Booked as we got stuck at airport due to weather. The price was extremely reasonable for the amenities. There is a kitchen in the room for occasional cooking. They provide silver and other utensils on request . Make sure to grab early as they might run over the stock. Overall good.
Business response:
Ankur, thank you for choosing Extended Stay America for your overnight stay. We are glad to read you liked our affordable rates and your well-appointed room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
A good experience at a great price The room was nice and clean. We could not enter the side entrance with our room key. The room key had to be reprogrammed twice, because it would not let us into our room. The person at the front desk quickly replaced our room key.
Business response:
Rene, thank you for your stay at Extended Stay America and for taking the time to review our hotel. We are pleased to know you liked our courteous associates and your clean & comfortable room. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Close to the Airport Very close to the airport with friendly staff. The only disappointing factor was that they advertised they had breakfast but it was "grab and go" meaning a coffee or an instant oatmeal.
Business response:
Thank you for choosing to stay at Extended Stay America. It is good to know you liked our location and helpful staff, but we are sorry for your disappointment with our breakfast offerings. We hope this did not overshadow your otherwise positive stay with us and that you will choose us again in the future. Sincerely, Hotel Management
Booked when flight was cancelled. Free breakfast was a basket of granola bars. Staff was very kind.
Business response:
Thank you for taking the time to post a review. We are happy you liked our breakfast offerings and courteous associates. However, we are sorry if any inconvenience was caused to you while you were here. It was our pleasure serving you, and we hope to welcome you back soon. Sincerely, Hotel Management
It is deceiving to state that there is a double bed pull out sofa. It is a single. I ended up having to get a second room when I could have found a different hotel for 4 people for a cheaper place. The breakfast was awful. The staff at the attached Extended Stay of America was rude. There is no public bathroom to use, after driving three hours to get there and you cannot under any circumstances check in before 3 pm, we arrived at 2 pm, forgetting we were going to a different time zone. No excretions to this rule. Just be pre... read more
Business response:
Thank you for taking the time to share your comments. Our goal is to provide excellent service, so we apologize that this was not your experience. Your concerns have been shared with our team, and we are looking into where we went wrong and making changes to our processes to better serve our guests. Thank you for choosing us for your stay. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Ovrrnight stay Clean and easy to navigate
Business response:
Jeanette, thank you for choosing Extended Stay America for your overnight stay. We are delighted to read you liked our well-kept property and convenient location. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - O'Hare - Allstate Arena
How is Extended Stay America - Chicago - O'Hare - Allstate Arena rated?
Extended Stay America - Chicago - O'Hare - Allstate Arena has a 4.3 star rating with 1,889 reviews.
When is Extended Stay America - Chicago - O'Hare - Allstate Arena open?
Extended Stay America - Chicago - O'Hare - Allstate Arena is open now. It will close tomorrow at 12:00 a.m.