Extended Stay America - Chicago - Schaumburg - Convention Center

Business response:

Dear Sky, thank you for taking the time to leave this review. Please accept our sincere apologies for the issues with your stay. We always strive to give the best experience possible and are disappointed we missed the mark on this visit. We look forward to hosting you for your next visit to the area. Sincerely, Hotel Management 

Business response:

Dear Ajay, We sincerely apologize for the disappointing experience you encountered during your recent stay. Your feedback regarding the maintenance issues, amenities, and breakfast is concerning, and we deeply regret any inconvenience caused. Rest assured, we are actively addressing these concerns to enhance future stays. We take cleanliness and maintenance seriously and appreciate your acknowledgment of our polite staff. Regrettably, our service fell short of expectations, and your comments have been shared with our team fo... read more

Business response:

Dear EL MOSTAPHA, Thank you for choosing to stay with us. We apologize for not meeting your expectations with our complimentary grab-and-go breakfast. We will consider your feedback for future enhancement and explore more breakfast offerings. Your comments are invaluable as they help us improve our services. Should you reconsider staying with us, we are committed to making your experience more enjoyable. Thank you for bringing this to our attention.Sincerely,Hotel Management 

Business response:

Dear Bhupinder, we're deeply concerned to learn about your experience, and we want to assure you that the safety and cleanliness of our premises are of the utmost importance to us. We take all feedback seriously, and we will investigate this matter thoroughly to address any issues promptly. Please accept our sincerest apologies for any discomfort or inconvenience you may have encountered. Your feedback is invaluable as we continuously strive to provide a safe and comfortable environment for all our guests. We hope for the op... read more

Business response:

Dear Rafael, we're deeply sorry to hear about your disappointing experience during check-in. Your comfort and satisfaction are incredibly important to us, and we regret that we didn't meet your expectations on this occasion. We strive to provide a seamless and welcoming check-in process for all our guests, and it's concerning to learn that we fell short during your visit. Please know that we take your feedback seriously and will address this with our front desk team to ensure improvements are made. Thank you for bringing thi... read more

Business response:

Dear Geysi, thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointing experience you had with our receptionist during your visit. Providing courteous and professional service to all our guests is fundamental to our values, and we regret that we fell short of your expectations on this occasion. Please rest assured that we will address this matter internally to ensure that all members of our team are consistently delivering the level of hospitality that we strive for. Your comme... read more

Business response:

Dear Rafael, we sincerely apologize for the inconvenience you experienced during your recent stay with us. Providing exceptional service is our top priority, and we regret that we fell short of your expectations at the front desk. We take your feedback seriously and will address these issues promptly to ensure a smoother check-in process for all our guests in the future. We appreciate your valuable input and hope to have the opportunity to welcome you back for a more enjoyable experience. Sincerely, Hotel Management 

Business response:

Dear Happy, We apologize for any inconvenience caused by the condition of our rooms not meeting your expectations. Your feedback is valuable, and we take it seriously. Rest assured, we are continually working to improve our accommodations to provide a comfortable and enjoyable stay for all our guests. We appreciate you bringing this matter to our attention and hope to have the opportunity to welcome you back for a more satisfying experience in the future. Thank you for choosing to stay with us.Sincerely,Hotel Management 

Business response:

Good afternoon,Thank you for taking the time to rate and review your recent stay with us. We appreciate your feedback and we are sorry to hear that things fell short with the cleanliness during your visit. We are always looking for opportunities to improve upon the guest experience here.We appreciate your patronage. Have a wonderful day!