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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was dirty plunger right next to toilet , no towels in the room the pillowcase was turn inside out I discovered it was dirty used from a previous guest bathroom stinks. Condition of the facility needs a new management probably as they are not keeping up with the cleanliness.
Business response:
Dear Lorena, We sincerely apologize for any inconvenience you may have experienced during your stay. It is with genuine regret that we acknowledge our failure to provide the impeccable accommodations that our guests deserve. We have communicated your concerns to our housekeeping team and have taken measures to ensure that such oversights do not recur in the future. We thank you for your patronage, and we look forward to welcoming you back in the future.Sincerely,Hotel Management
The whole hallway and room smelled lik cigarettes and it was non smoking one
Business response:
Dear Azucena, Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violators of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. We hope you will consider staying with us again so we can provide you with a better experience.Sincerely,Hotel Management
Wouldn't go back. This is one of those hotels where people "live" for weeks or months at a time. Not the cleanest place, beds are cheap, no ice, breakfast was those pre-packaged muffins, instant oatmeal, and 1 coffee container. I guess for $70/night, this is what you get. Hallways smell and lots of loud TV's.
Business response:
Dear Andrew, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next vis... read more
easy to find
Business response:
Dear John, We value guest feedback, and we thank you for taking the time to share your rating. We hope our great location and accommodations served you well, but we are disappointed that your experience was anything other than perfect. Thank you for choosing us for your visit to the area, and we hope to see you again so we can provide you with the exceptional stay you deserve.Sincerely,Hotel Management
very bare bones
Business response:
Dear Mateen, Thank you for taking the time to review our hotel. We are truly sorry your visit was not the positive experience you deserve. We never want a guest to leave with a contrary opinion, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,159 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.