Extended Stay America - Chicago - Schaumburg - Convention Center

Business response:

Dear Keyhala, Thank you for your feedback. We apologize for the unpleasant odor you encountered in your initial room. Ensuring a comfortable and enjoyable stay for our guests is our priority, and we regret that we fell short of meeting your expectations in this regard. Immediate steps are being taken to identify and address the source of the odor to prevent similar occurrences in the future. Your feedback is greatly appreciated, and we hope to have the opportunity to provide you with a better experience on your next visit.Si... read more

Business response:

Dear Gregg,We're terribly sorry to see you did not enjoy your stay with us. We're continually striving to improve our guest experiences and hope to have a chance to serve you again in the future. 

Business response:

Hi Grace,We're terribly sorry for not being able to exceed your expectations. We appreciate you letting us know that you did not enjoy your stay, so we are able to do better next time. 

Business response:

Dear Yulissa, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management 

Business response:

Hello Lidia, Thank you for rating your stay. It looks like we did not provide the type of experience we strive to offer our guests. We hope to have the opportunity to serve you again and provide a better overall experience. - Extended Stay America Suites Chicago Schaumburg Conv Center 

Business response:

Hello Samia, We appreciate you taking the time to provide a rating for your stay. We are sorry to see you did not have a great experience. We hope we have the opportunity in the future to host you again and do better. - Extended Stay America Suites Chicago Schaumburg Conv Center 

Business response:

Dear Roberto, Thank you for your review and for being our guest. We appreciate your honest feedback and genuinely apologize for the issues you encountered during your stay. The conditions you described do not meet our standards, and we apologize for any inconvenience. We take your comments seriously and will address the maintenance and cleanliness concerns with our team to ensure improvements. Your insights regarding the breakfast offerings are valuable, and we'll review our options to enhance the guest experience. We apolog... read more

Business response:

Hi Laura,We're so sorry to see you did not enjoy your stay with us. We try to exceed our guests' expectations and apologize for any inconvenience you had during your stay.