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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear Heidi, thank you for taking the time to leave this review. Please accept our sincere apologies for the issues with your stay. We always strive to give the best experience possible and are disappointed we missed the mark on this visit. We look forward to hosting you for your next visit to the area. Sincerely, Hotel Management
Not the best… The staff was not extremely rude. While we were checking in cops and tow trucks were there… made us feel real safe and warm and fuzzy inside. We continued to go up to second floor where our room was. The halls were bare and eerie. Our room still had tape on the walls from some kind of sign being hung. The tv was basically like looking at 101 dalmations. It looked like there was a side table missing because a lamp was as on the ground. Just overall not the greatest experience. Next time we will choose the locati... read more
Business response:
Dear Bryce, first, let me apologize for the experience you had while at the property. The safety and comfort of our guests is of the utmost importance and we apologize if you were left to feel different in any way. Additionally, I will be passing your comments on to the appropriate department heads to make corrections to your room. We sincerely hope you give us another opportunity to host you properly in the future.
Terrible stay Poor customer service at check in, Nobody available at desk for checkout, Used wash rag hanging in shower, scratches on TV with poor picture quality, furniture was raggedy and spots.
Business response:
Dear Kevin, We apologize for the inconvenience you experienced during your stay. Your comfort is our priority, and we apologize for the issues with customer service, cleanliness, and room condition. Rest assured, we will address these concerns promptly to ensure a better experience for our guests. Your feedback is valuable, and we appreciate your understanding. We hope to exceed your expectations on your next visit. Thank you for choosing us.Sincerely,Hotel Management
Ah, where do I start? Let me paint you a picture of this hotel straight out of a nightmare. First off, the floors? Sticky doesn't even begin to cover it. It's like they decided to mop with honey and forgot to rinse. The microwave? Well, it's more of a prop than a functional appliance. Want to heat up your leftovers? Good luck, because that thing's just for show. Oh, and don't even bother trying to call for help on the phone. It's about as useful as a brick. And if you dare ask the staff for a change of room? Get ready for th... read more
Business response:
Dear Venkat, We are genuinely sorry about your disappointing experience. Your description is concerning, and we apologize for falling short of your expectations. Maintaining cleanliness and ensuring all appliances are in working order is paramount to us. We take your feedback seriously and will address these issues with our team to ensure improvements are made. Please accept our sincere apologies, and we hope to make it right during your future visits.Sincerely,Hotel Management
Dirty
Business response:
Hello Vicente, Thank you for taking the time to leave a review. We are sorry to see the hotel's cleanliness did not meet your expectations. We take all guest feedback seriously and will look into and address it. - Extended Stay America Suites Chicago Schaumburg Conv Center
Business response:
Hello Nickie, Thank you for taking the time to rate your experience. We are sorry to see we did not provide the best stay and hope we get the opportunity to do better in the future. - Extended Stay America Suites Chicago Elgin West Dundee
First room I was assigned to had a really strong & bad odor
Business response:
Dear Keyhala, Thank you for your feedback. We apologize for the unpleasant odor you encountered in your initial room. Ensuring a comfortable and enjoyable stay for our guests is our priority, and we regret that we fell short of meeting your expectations in this regard. Immediate steps are being taken to identify and address the source of the odor to prevent similar occurrences in the future. Your feedback is greatly appreciated, and we hope to have the opportunity to provide you with a better experience on your next visit.Si... read more
Business response:
Dear Gregg,We're terribly sorry to see you did not enjoy your stay with us. We're continually striving to improve our guest experiences and hope to have a chance to serve you again in the future.
Business response:
Hi Grace,We're terribly sorry for not being able to exceed your expectations. We appreciate you letting us know that you did not enjoy your stay, so we are able to do better next time.
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,159 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.