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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear Jade, We sincerely apologize for any inconveniences during your stay. We always aim to deliver the best possible experience, and apologize for missing the mark on this occasion. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent stay you should have experienced on this visit. Sincerely, Hotel Management
Awful place. I prepaid the property and had to leave early because of personal reasons and the property wouldn’t refund us the remaining 12 days that were unused. First time I’d encounter such an issue. The management is extremely hard to reach and when they are reached, they are hard to reason with. The place is very run down and gross and way overpriced for what it is. The addition couch bed is extremely uncomfortable and is not sleepable at all. There are so many good options in the area for comparable rate that is clean,... read more
Business response:
Dear Shucheng, Thank you for taking the time to write a review of yourstay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a betterstayin the future.Sincerely,Hotel Management
Business response:
Dear Hannah, We regret that your experience did not meet your expectations. Our goal is to provide a comfortable and pleasant stay for all our guests, and we apologize for falling short in your case. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent stay you should have experienced on this visit. Sincerely, Hotel Management
Overall this experience was not good.
Business response:
Dear Prince, We regret that your experience did not meet your expectations. Our goal is to provide a comfortable and pleasant stay for all our guests, and we apologize for falling short in your case. Please know that your comments are important to us and will be used to improve our services. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent stay you should have experienced on this visit.Sincerely,Hotel Management
Room had a special recreational smell, and the tv did not work. Gf wanted to go to a different hotel before the night even ended. Front desk was awesome though
Business response:
Dear Manuel, thank you for taking the time to leave this review. Please accept our sincere apologies for the issues with your stay. We will be sure to alert maintenance to the issues you brought forth. We look forward to hosting you for your next visit to the area. Sincerely, Hotel Management
Poorly maintained
Business response:
Dear Hamzah, Thank you for reviewing our hotel. We apologize for not meeting your expectations during your visit. As part of our commitment to our guests, we strive to provide clean and well-maintained property, and we are disappointed that we fell short in this instance. We appreciate your feedback and assure you that we will take the necessary steps to address the issues you experienced. We value your business and hope that you will give us another chance to exceed your expectations and provide you with the exceptional sta... read more
Worst bed and pillow had a stain on it!! I pillow was dirty and bed was uncomfortable. Would not stay here again.
Business response:
Dear Anonymous, thank you for taking the time to leave this review. Please accept our sincere apologies for the cleanliness issues with your room. We always strive to give the best experience possible and are disappointed we missed the mark on this visit. We hope to have the opportunity to welcome you back for a better experience in the future. Sincerely, Hotel Management
Business response:
Dear Tatiana, thank you for taking the time to leave this review. Please accept our sincere apologies for the issues with your stay. We always strive to give the best experience possible and are disappointed we missed the mark on this visit. We look forward to hosting you for your next visit to the area. Sincerely, Hotel Management
Business response:
Dear Yuka, thank you for taking the time to leave this review. Please accept our sincere apologies for the issues with your stay. We take great pride in our service and would to hear more about how we can improve for the future. We look forward to hosting you for your next visit to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,226 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.