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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not book if you do, that’s on you I visited this hotel recently for sweetest day, and it was one of the worst stays of my life. I will never book with this hotel again. When I arrived, the front desk/manager told me he couldn’t find my reservation although I was showing the confirmation. I was receiving daily reminder about the room so I was so confused how was I not in the system. He basically told me sorry if you want a room you’ll have to pay full price and not the price I reserved the room for. Wow! Like I said it was... read more
Business response:
Dear Guest, Thank you for the detailed review. First and foremost, we apologize for the inconvenience you experienced during your stay with us. Our team members are reviewing your feedback to correct it and ensure they never repeat it. Our front desk team is always there to help you. Never hesitate to speak to them. We will do anything to regain your trust and serve you with the hospitality you deserve.Sincerely,Hotel Management
Disappointing... I had stayed at Extended Stays in the past. Then was mostly business people who were working away from home for a week or more but was pretty quiet. This particular time, and this particular property had a lot of families with small children, even pets. Lots of people who seemed unemployed hanging around outside smoking and just kinda of loitering. The bathrooms for all rooms we reserved had major issues, and all of the tubs had grout that badly needed replacing.
Business response:
Dear Ozzie, Thank you for choosing our brand continuously for your travel plans and for leaving your feedback. We want to apologize for the issues you had during your stay. As you have experienced in the past, this type of stay is not typical of our hotel or the service we deliver. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns. We would love another opportunity to show you the great visit we are known for, which you deserve. Take care, and thank... read more
Never Staying Here Again The hotel didn't have towels for two whole days. The tub was dirty and the floors were sticky. Attendant full of excuses. No one cleans. This was basically an empty room with a bed.
Business response:
Dear Clarence, Thank you for sharing feedback regarding your stay at our hotel. We are sorry you did not have as many towels as you would have liked in your room. We do support Green Practices at our hotel, which means we replace current guest towels only upon request. However, please know fresh towels and amenities are always available. Let our front desk know, and we will gladly bring you more. Also, we apologize that our housekeeping staff overlooked some areas in your room. We are committed to making sure this does not h... read more
Room not clean
Business response:
Dear Jermarcus, Thank you for choosing our hotel during your recent visit to our area. Please accept our apologies if we did not provide you with a clean and comfortable room. We aim to exceed our guests' expectations; therefore, we are disappointed that this was not your experience. We know how important fresh accommodations are; consequently, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerel... read more
Very dirty and felt unsafe
Business response:
Dear Michele, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and safe environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of the appropriate team members for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Chicago.Sincere... read more
Decía breakfast incluido y solo había cafe
Business response:
Dear Jose, Thank you for being our guest. We always try to keep our guests happy and give them the best hotel experience. However, we are disappointed with your breakfast experience and will encourage our concerned team to find out what went wrong and improve it. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Please return whenever you are in our area again, and we hope to make it up to you on a future visit.Sincerely,Hotel Management
The property will leave hang and dry if any emergencies situations. Their office hours are 7am to 11pm. No front desk person or anyone to assist you. I had never ever encounter a hotel with no front desk person to assist customers. Be wares! The so call breakfast is not is not even a size of a small computer desk with no sit down tables at all. Don’t be fooled! Go somewhere else where business knows how to run it properly and care about their customers.
Business response:
Dear Shi, Thank you for taking the time to write a review. We are sorry for the unavailability of the front desk team during an hour of need. We will discuss this with our staff so that this lapse in service is not repeated. Also, we regret that the breakfast experience was not up to the expectations. Your feedback will help us to improve our service and guest experience continuously and is shared with our team to review and improve. We appreciate your patience and look forward to having you stay with us so we can provide yo... read more
Dirty! Floors, tub, shower curtain, stove, fridge door would not close, microwave dirty, blood stain on shower curtain, old wash cloth left in bathroom. TV did not work, asked someone to fix & no one showed up, phone was not connected, asked for extra towel from house keeping was told to go front desk, asked front desk said they ran out due to washing, fridge made loud popping sound was hard to sleep. Will not recommend or stay again.
Business response:
Dear Sawat, Please accept our apologies for the multiple issues you encountered during your stay. Your feedback highlights areas where we have fallen short, and we are deeply sorry for the lack of cleanliness, maintenance problems, and the unresponsiveness to your requests. We assure you that what you experienced is unacceptable by our standards, and we will address these concerns with our team to prevent such incidents in the future. We hope you will consider giving our hotel another chance so we can leave you with a much b... read more
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,159 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.