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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bugs! Many insects when opening drawers… left the room in the middle of the night due to insects crawling on the bed
Business response:
Dear Akash, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management
I stayed at this hotel for 3 days And it was very uncomfortable. The room had an very bad strong odor. There was never any staff at the front desk. When there were they were not professional at all. I asked for toilet brush. One of the attendants took the toilet brush and slid it across the counter towards me and I jumped back in fear of that brush touching me which it did not. But the fear of it touching me. I asked for clean towels for 2 days every time Would get to see someone at the front counter. They would always say t... read more
Business response:
Dear Carl, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management
Rooms are in bad condition Rooms are in bad condition and the bed looks like a foldable bed with no blankets available. If you’re going to have a kitchen then leave pots and pans. Every single thing needs to be asked for. Very loud and very old hotel.
Business response:
Dear Qazi, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we would like to extend our sincerest apologies that we were unable to provide you with such an experience. From the moment you check in to the time you check out, we strive to offer exceptional customer service and meticulous attention to detail in all aspects of our property. We appreciate your valuable feedback, which helps us identify areas we ... read more
When I got into the room, there was a lamp without a bulb and not plugged into an outlet. Another wall lamp was ripped and had trash on the top and coins in the bottom of the holder. The bathroom faucet had very little water coming out of it when fully opened. The bed had no comforter. Only a top sheet and a thin blanket...btw, it's the end of December outside.
Business response:
Dear Wa, We are sorry to hear about the maintenance concerns in your room. Your feedback is invaluable in helping us improve. We will work with our maintenance team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences. Thank you for choosing us and taking the time to bring this to our attention. We hope to show you the outstanding, seamless stay you deserve and that we are known for providing.Sincerely, Hotel Management
I was charged a 50 dollar deposit even though I took pictures of the entire room which I might add was left cleaner than when I checked in. I called and they said the money would be returned to my account which I still haven't seen. I'm sure they do this just to see who complains then they return the money. But we'll see.
Business response:
Dear Christopher, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,227 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.