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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
On Friday, December 1st. 2023 I made a reservation at the, "Extended Stay Of America" hotel in Schaumburg, Illinois like I've done on several different occasions. But on this particular evening. The Front Desk clerk claimed that he couldn't find my reservation (confirmation) number!!! And I paid already paid for the entire weekend at that hotel. And I completely don't believe him. I don't know what to think about that.
Business response:
Dear Johvon, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
The rooms smell like cigarettes and it’s non smoking hotel. They change your room and don’t even apologize. The next room they put us smelled like mildew and mold and on both rooms the phones don’t work.
Business response:
Dear Glorimar, Thank you for the review and for sharing your experience. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel.Sincerely,Hotel Management
Beds were small and not comfortable. It could be a great spot if it had some internal updates and more staffing support. The person at the desk was nice but were overwhelmed and had nobody to assist with those of us waiting to check in.
Business response:
Dear Ariel, Thank you for reviewing your recent stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit.S... read more
Very noisy neighbors and looked and sounded unsafe to be in.
Business response:
Dear James, Please accept our apologies for disrupting your stay caused by the noise disturbance from inconsiderate neighbors. On rare occasions, guests who do not adhere to the property rules concerning noise cause nuisance and annoyance to all those in the immediate vicinity. We regret that we could not resolve this immediately and are also sorry for the inconvenience caused. Your concerns have been shared with our team, and we will take necessary measures to ensure a more positive experience for all guests. We would appre... read more
The man at the front desk was not welcoming and the room did not have washcloths with a small blanket for the whole night. The location is great but outside of that i would not return.
Business response:
Dear Kayla, Thank you for choosing us and sharing your feedback. We appreciate your feedback and apologize for any inconvenience during your stay. We'll address the concerns you mentioned to enhance our guests' experiences. Thank you for acknowledging the convenient location. We hope you consider returning in the future, allowing us the opportunity to provide a more positive and welcoming experience. Your satisfaction is important to us, and we aim to make every guest feel at home.Sincerely,Hotel Management
The room was pretty dirty. There was a brown stain on the bed sheet and there were dried-up piss stains on the toilet bowl.
Business response:
Dear Adam, Thank you for taking the time to provide us with your feedback. We sincerely apologize for the inconvenience you faced in your room during your stay. We have taken immediate action and are working with our housekeeping managers to prevent any recurrence of such issues in the future. We hope to welcome you back and provide a seamless stay that meets your expectations.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,159 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.