Extended Stay America - Chicago - Schaumburg - Convention Center

Business response:

Dear Anonymous, we apologize sincerely for the discomfort you experienced during your stay with us. Providing a restful and comfortable sleep experience is a priority, and we regret that the air conditioner issue disrupted your night. Your feedback is valuable to us, and we are investigating the matter to ensure such inconveniences are addressed promptly. Please accept our apologies once again, and we hope to have the opportunity to improve your experience on a future visit. Sincerely, Hotel Management. 

Business response:

Dear Annaella, Thank you for being our guest. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations during your stay. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. Thank you for bringing this to our attention. Once again, we are sorry for these concerns and hope to have the opportunity to provide you with the outstanding and seamless stay that you deserve.Sincerel... read more

Business response:

Dear Maribel, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel and sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Thank you for bringing this to our attention; corrective measures within the relevant departments are currently underway to mitigate similar impacts on future guests. Should your future travel plans bring you back to the city, we hope for the opportunity to provide an improved stay.Sin... read more

Business response:

Dear Reyes, Thank you for taking the time to share your concerns. We regret to hear about your experience during check-in and the issues you faced regarding your request for dishes. Additionally, we apologize for the unpleasant odor you encountered in the hallways. Your feedback is invaluable as it helps us identify areas needing improvement. We are dedicated to enhancing our guest experience and appreciate your input. We hope you will consider staying with us again, allowing us the chance to serve you better.Sincerely,Hotel... read more

Business response:

Dear Eduardo, we are deeply sorry to hear about your experience during your stay. Please accept our apologies for any inconvenience caused. Your feedback is invaluable to us as we strive to provide the best possible experience for all our guests. We hope to welcome you back for a better visit in the future. Sincerely, Hotel Management. 

Business response:

Dear Danilo, We sincerely apologize for any inconveniences during your stay. We always aim to deliver the best possible experience, and apologize for missing the mark on this occasion. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent stay you should have experienced on this visit. Sincerely, Hotel Management 

Business response:

Dear Sungmin, We sincerely apologize for the experience you had with our night staff. Providing excellent service is our top priority, and we regret that this was not reflected during your stay. Your feedback is crucial, and we are addressing this internally to ensure it doesn't happen again. We hope you will consider giving us another chance to provide you with a much-improved experience in the future. Thank you for bringing this to our attention.Sincerely, Hotel Management 

Business response:

Dear Eric, We appreciate your feedback and sincerely apologize for the aspects of your stay that did not meet your expectations. We understand the importance of a comfortable environment and are committed to ongoing improvements. Your comments are invaluable to us as we strive to enhance our guests' experiences. We hope you will consider staying with us again to see these positive changes firsthand.Sincerely, Hotel Management 

Business response:

Dear Ifueko, Thank you for your feedback. We apologize for the condition of the bathroom during your stay. Your experience is important to us, and we are committed to ensuring a higher standard of cleanliness for our guests. We hope to have the opportunity to provide you with a more pleasant stay in the future.Sincerely,Hotel Management