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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff goes through personal belongs and walks into rooms whenever they want. Employees LOVE TO ARGUE WITH GUESTS!!!! Stay away from this hotel.
Business response:
Dear Julian, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
It was old, dirty, and rundown. Bed mattress and pillows had stains. Bathroom had leaks. The harbage bins were not cleaned out and there was garbage in from the previous guest
Business response:
Dear RaHndell, Thank you for your feedback. We sincerely apologize for the condition of your room and the issues you encountered. The state of the mattress, pillows, bathroom, and garbage bins is unacceptable and not reflective of our standards. We will address these concerns with our housekeeping and maintenance teams immediately to ensure improvements are made. Your comments are invaluable as we strive to enhance our guests' experience. We hope you might consider giving us another opportunity to provide a better stay in th... read more
Business response:
Dear Keith, thank you for taking the time to leave this feedback. We truly apologize that your experience was less than positive and would love to learn more about how we can improve for the future. We hope to have the opportunity to welcome you back for an improved visit in the future. Sincerely, Hotel Management.
The bedsheets and pillow covers were stained and dirty. Staff is not welcoming. No smile or good morning or welcome to our hotel etc.
Business response:
Dear Nelson, thank you for sharing your experience with us. We sincerely apologize for the cleanliness issues with the bedsheets and pillow covers, as well as any lack of hospitality you encountered from our staff. This does not reflect the high standards of service we aim to provide. Your feedback has been shared with our housekeeping and front desk teams to ensure immediate improvements are made. We value your input and hope to have the opportunity to restore your faith in our hotel on your next visit. Sincerely, Hotel Man... read more
Business response:
Dear Nelson, we are deeply sorry to hear about your experience during your stay. Please accept our apologies for any inconvenience caused. Your feedback is invaluable to us as we strive to provide the best possible experience for all our guests. We hope to welcome you back for a better visit in the future. Sincerely, Hotel Management.
Business response:
Dear Ruben, We sincerely apologize for any inconveniences during your stay. We always aim to deliver the best possible experience, and apologize for missing the mark on this occasion. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent stay you should have experienced on this visit. Sincerely, Hotel Management
Dirty hotel Dirty, pee on toilet. Sone light bulbs didn't work. Probably Reason why its the cheapest
Business response:
Dear Gilberto, Thank you for your feedback. We sincerely apologize for the unacceptable conditions you encountered during your stay. Cleanliness and proper maintenance are top priorities, and we regret that we fell short. Your comments are being taken seriously, and we are addressing these issues with our team to prevent future occurrences. We appreciate your input and hope to provide a significantly better experience in the future.Sincerely,Hotel Management
Bad taste in my mouth I stayed there on 6/13/2024 and checked out friday 14/2024 at 10:25am , i made a $50 security deposit and have not received it unto now, they told me it would be refunded next day ,and depending on my bank, unto now i have not receive my $50 ,and whenever i called they keep putting me on hold til the call drop..
Business response:
Dear Scven, thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused regarding the delay in refunding your security deposit. Each bank is different for how long a deposit takes to return. For credit cards this is usually 3 - 5 business days. For all other forms of payment, it can be 10 or more business days. Please rest assured that we are actively investigating the issue and will ensure your deposit is returned to you as soon as possible. We appreciate your patience and unders... read more
No hair dryer and also terrible breakfast
Business response:
Dear Gerald, thank you for sharing your feedback with us. We apologize for any inconvenience caused by the absence of a hair dryer during your stay. Additionally, we regret to hear your disappointment with our breakfast offerings and will review this with our culinary team to make necessary improvements. We appreciate your input and hope to welcome you back for an improved experience in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,226 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.