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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unsafe, dirty
Business response:
Dear Bhupinder, we're deeply concerned to learn about your experience, and we want to assure you that the safety and cleanliness of our premises are of the utmost importance to us. We take all feedback seriously, and we will investigate this matter thoroughly to address any issues promptly. Please accept our sincerest apologies for any discomfort or inconvenience you may have encountered. Your feedback is invaluable as we continuously strive to provide a safe and comfortable environment for all our guests. We hope for the op... read more
Check-in was poor,congested,rushed and not pleasant.Front desk staff seems to be in a major hurry and not helpful!
Business response:
Dear Rafael, we're deeply sorry to hear about your disappointing experience during check-in. Your comfort and satisfaction are incredibly important to us, and we regret that we didn't meet your expectations on this occasion. We strive to provide a seamless and welcoming check-in process for all our guests, and it's concerning to learn that we fell short during your visit. Please know that we take your feedback seriously and will address this with our front desk team to ensure improvements are made. Thank you for bringing thi... read more
To receive visitors to your hotel there must be a person with good manners, I got a shocking receptionist
Business response:
Dear Geysi, thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointing experience you had with our receptionist during your visit. Providing courteous and professional service to all our guests is fundamental to our values, and we regret that we fell short of your expectations on this occasion. Please rest assured that we will address this matter internally to ensure that all members of our team are consistently delivering the level of hospitality that we strive for. Your comme... read more
Poor front desk service and poor check-in procedures.not impressed!
Business response:
Dear Rafael, we sincerely apologize for the inconvenience you experienced during your recent stay with us. Providing exceptional service is our top priority, and we regret that we fell short of your expectations at the front desk. We take your feedback seriously and will address these issues promptly to ensure a smoother check-in process for all our guests in the future. We appreciate your valuable input and hope to have the opportunity to welcome you back for a more enjoyable experience. Sincerely, Hotel Management
Rooms is to old
Business response:
Dear Happy, We apologize for any inconvenience caused by the condition of our rooms not meeting your expectations. Your feedback is valuable, and we take it seriously. Rest assured, we are continually working to improve our accommodations to provide a comfortable and enjoyable stay for all our guests. We appreciate you bringing this matter to our attention and hope to have the opportunity to welcome you back for a more satisfying experience in the future. Thank you for choosing to stay with us.Sincerely,Hotel Management
Cockroaches everywhere Cockroaches by the dozen in the room Dirty and stained towels Floor dirty and sticky White socks were black from walking only a short time in the room Most dirty hotel I have ever seen
Business response:
Good afternoon,Thank you for taking the time to rate and review your recent stay with us. We appreciate your feedback and we are sorry to hear that things fell short with the cleanliness during your visit. We are always looking for opportunities to improve upon the guest experience here.We appreciate your patronage. Have a wonderful day!
Cockroaches everywhere Cockroaches by the dozen in the room Dirty and stained towels Floor dirty and sticky White socks were black from walking only a short time in the room Most dirty hotel I have ever seen
Business response:
Dear Guest, Thank you for your feedback. We're deeply sorry to hear about the issues you encountered with cleanliness and pests during your stay. This is certainly not the standard we strive for, and we are taking immediate steps to address these concerns with our housekeeping and pest control teams. Your feedback is crucial in helping us improve. We hope you will consider giving us another chance in the future. Sincerely,Hotel Management
Don’t go
Business response:
Dear Srinivasa Reddy, Thank you for sharing your feedback. We are sorry you had a negative experience. Our goal is always to provide a comfortable and enjoyable stay for our guests. If you have specific concerns, we would appreciate the opportunity to address them and improve. Your satisfaction is important to us, and we hope you'll consider giving us another chance.Sincerely,Hotel Management
Staff hygiene was very poor the establishment was nasty with a bad smell
Business response:
Dear Tabitha, We appreciate your feedback and regret any inconvenience you experienced. Our team is dedicated to ensuring a comfortable stay for all guests, and we apologize if the smells you experienced detracted from your stay in any way. Your comments help us continually improve our services, and we hope to welcome you back in the future for a more satisfying experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,159 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.