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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall this experience was not good.
Business response:
Dear Prince, We regret that your experience did not meet your expectations. Our goal is to provide a comfortable and pleasant stay for all our guests, and we apologize for falling short in your case. Please know that your comments are important to us and will be used to improve our services. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent stay you should have experienced on this visit.Sincerely,Hotel Management
Room had a special recreational smell, and the tv did not work. Gf wanted to go to a different hotel before the night even ended. Front desk was awesome though
Business response:
Dear Manuel, thank you for taking the time to leave this review. Please accept our sincere apologies for the issues with your stay. We will be sure to alert maintenance to the issues you brought forth. We look forward to hosting you for your next visit to the area. Sincerely, Hotel Management
Poorly maintained
Business response:
Dear Hamzah, Thank you for reviewing our hotel. We apologize for not meeting your expectations during your visit. As part of our commitment to our guests, we strive to provide clean and well-maintained property, and we are disappointed that we fell short in this instance. We appreciate your feedback and assure you that we will take the necessary steps to address the issues you experienced. We value your business and hope that you will give us another chance to exceed your expectations and provide you with the exceptional sta... read more
Worst bed and pillow had a stain on it!! I pillow was dirty and bed was uncomfortable. Would not stay here again.
Business response:
Dear Anonymous, thank you for taking the time to leave this review. Please accept our sincere apologies for the cleanliness issues with your room. We always strive to give the best experience possible and are disappointed we missed the mark on this visit. We hope to have the opportunity to welcome you back for a better experience in the future. Sincerely, Hotel Management
Business response:
Dear Tatiana, thank you for taking the time to leave this review. Please accept our sincere apologies for the issues with your stay. We always strive to give the best experience possible and are disappointed we missed the mark on this visit. We look forward to hosting you for your next visit to the area. Sincerely, Hotel Management
Business response:
Dear Yuka, thank you for taking the time to leave this review. Please accept our sincere apologies for the issues with your stay. We take great pride in our service and would to hear more about how we can improve for the future. We look forward to hosting you for your next visit to the area. Sincerely, Hotel Management
Business response:
Dear Janette, thank you for taking the time to leave this review. Please accept our sincere apologies for the issues with your stay. We always strive to give the best experience possible and are disappointed we missed the mark on this visit. We look forward to hosting you for your next visit to the area. Sincerely, Hotel Management
Business response:
Dear Gerson, We sincerely apologize that your experience was subpar. Our goal is to provide a comfortable and pleasant stay for all our guests, and we apologize for falling short during your visit. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent stay you should have experienced on this visit. Sincerely, Hotel Management
There was a constant smell, the staff was descent but the excessive questions upon checking in felt a bit intrusive. The room also smelled and a little dirty, also blood stains on the mattress
Business response:
Dear Ayiesha, We sincerely apologize for the disappointing experience you had during your stay. It's disheartening to hear about cleanliness issues and stains on the mattress. This does not meet our standards, and we are addressing these concerns with our housekeeping team for immediate improvements. Regarding the check-in process, we apologize if it did not meet your expectations. Our procedures are in place for the safety and security of all our guests, and we appreciate your understanding in this regard. Your comfort and ... read more
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,159 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.