This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk was rude, the bedding is awful
Business response:
Dear Stacy, thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay. Providing exceptional service is our top priority, and we regret to hear that you found our front desk service lacking. We will address this with our team to ensure a more welcoming experience for all our guests. Additionally, we appreciate your comments about the bedding and will review this to make improvements where necessary. We hope to welcome you back for a more enjoyable stay in the future. Sincerely, H... read more
We were assigned a room which was preoccupied.. then they gave another room where key was not working.. room was not cleaned properly..
Business response:
Dear Raghavendra, Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the room assignment issues and the key problems you encountered. We understand how frustrating it must have been to deal with these challenges, and we regret that the room's cleanliness did not meet your expectations. Your feedback will be reviewed to prevent similar issues in the future. We appreciate your understanding and hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel M... read more
Someone knocked on door multiple times after that staf member also knocked at door around midnight.
Business response:
Dear Shankh, thank you for sharing your feedback. We sincerely apologize for any disturbance caused during your stay. Please be assured that we prioritize the comfort and privacy of our guests, and we regret falling short of your expectations on this occasion. Your comments have been noted, and we will take steps to ensure such incidents do not recur. We appreciate your understanding and hope to welcome you back for a more seamless experience in the future. Sincerely, Hotel Management.
Business response:
Dear Nicole, We sincerely apologize for any inconveniences during your stay. We always aim to deliver the best possible experience, and apologize for missing the mark on this occasion. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent stay you should have experienced on this visit. Sincerely, Hotel Management
Dirty Dirty an Dirty no good service
Business response:
Dear angelica, Thank you for your feedback. We sincerely regret that your experience did not meet expectations, particularly regarding cleanliness and service. Maintaining high standards in both areas is a priority for us, and we are addressing these concerns with our team to ensure improvements. We appreciate your input and hope to provide a much better experience in the future.Sincerely,Hotel Management
Terrible no excuse. Tv was not easy to use and was damaged. Desk chair was broken. Therewas a odor in the room. The parking lot was being paved there was not nearly enough parking for guests. We parked in the reservation drive blocking it along with several others. There was a $50 dollar security fee not mentioned we we reserved our room. Breakfast was a granola bar and coffee.I will not stay at another extended stay america ever.
Business response:
Dear Donald, We apologize for the inconveniences you encountered during your recent visit. Your concerns about the television, desk chair, and room odor have been noted, and we are addressing these issues. The parking situation due to the ongoing paving work was an oversight, and we regret the inconvenience it caused. The unexpected security fee and the limited breakfast options are areas we are assessing to improve transparency and guest satisfaction. Your feedback is invaluable as we strive to enhance our services.Sincerel... read more
very loud no sleep These was a loud noise all night coming from the room next door which I found out in the morning was the laundry but was not occupied at night,people up all night yelling and slamming doors,I had to get up at 5:30 to catch train and I am exhausted
Business response:
Dear Daniel, thank you for bringing your concerns to our attention. We sincerely apologize for the disturbance caused by the noise from the adjacent laundry room, which is typically inactive at night. Your experience does not meet our usual standards of comfort and tranquility. Please know that we are addressing this issue with our team to ensure it does not recur. We understand the importance of a restful stay, especially when catching an early train. We appreciate your understanding and hope to welcome you back for a more ... read more
I stayed there only for 1 night. I arrived late night and the staff at customer service desk was so rude. The room was very dirty. It had dirty floors which made my feet black. In washroom they were hairy towels, not one but all. And even the bed has stained sheets. It was disgusting. We checked out at 10:30 and complained to the staff. As a customer, we deserve better service for the amount you are paying to stay. I didn’t like it all. It is my worse experience i would never ever book a room at extended stay. I hope they gi... read more
Business response:
Dear Fatima, we apologize unreservedly for the unacceptable experience you had during your recent stay with us. Your feedback regarding the cleanliness and service you received is deeply concerning to us, as it does not reflect the high standards we strive to uphold. We are addressing these issues with our team immediately to ensure improvements are made. Please accept our sincere apologies for the inconvenience caused, and we appreciate your understanding. We hope to have the opportunity to regain your trust in the future. ... read more
The front desk person called the police on us for sitting in the car, the room had no sheets we had to wait 20 minutes for the guy to wash new sheets for us, we needed new towels he said he had to wash them there were none available. It rained one night and the room was literally flooding and there was nothing that they could do. And once again there were no towels when we needed to wipe the water up. Please never stay here. It’s not worth the price you pay.
Business response:
Dear Jasmine, we sincerely apologize for the multiple issues you encountered during your recent stay with us. Your experience does not reflect the level of service and comfort we strive to provide to our guests. We deeply regret the inconvenience caused by the lack of sheets and towels, as well as the flooding issue in your room. Rest assured, we are addressing these concerns with our team to prevent any future occurrences. Please accept our sincerest apologies, and we appreciate your feedback as it helps us improve. We unde... read more
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,226 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.