This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear Janette, thank you for taking the time to leave this review. Please accept our sincere apologies for the issues with your stay. We always strive to give the best experience possible and are disappointed we missed the mark on this visit. We look forward to hosting you for your next visit to the area. Sincerely, Hotel Management
Business response:
Dear Gerson, We sincerely apologize that your experience was subpar. Our goal is to provide a comfortable and pleasant stay for all our guests, and we apologize for falling short during your visit. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent stay you should have experienced on this visit. Sincerely, Hotel Management
There was a constant smell, the staff was descent but the excessive questions upon checking in felt a bit intrusive. The room also smelled and a little dirty, also blood stains on the mattress
Business response:
Dear Ayiesha, We sincerely apologize for the disappointing experience you had during your stay. It's disheartening to hear about cleanliness issues and stains on the mattress. This does not meet our standards, and we are addressing these concerns with our housekeeping team for immediate improvements. Regarding the check-in process, we apologize if it did not meet your expectations. Our procedures are in place for the safety and security of all our guests, and we appreciate your understanding in this regard. Your comfort and ... read more
Business response:
Dear Atish, thank you for taking the time to leave this review. Please accept our sincere apologies for the issues with your stay. We always strive to give the best experience possible and are disappointed we missed the mark on this visit. We look forward to hosting you for your next visit to the area. Sincerely, Hotel Management
The parking lot was covered in litter, people had just gotten kicked out or something so all of their stuff was in the way trying to get into the hotel and they were loitering blocking the way, the hotel required a permit to park which really held up check in because people didn't know their license plate numbers. After checking in things didn't get better. The hallway smelled really weird and the room itself smelled of stale cigarettes and mildew. The window was cracked, the bed looked like a pull-out bed and felt like one,... read more
Business response:
Dear Laura, we sincerely apologize for the multiple inconveniences you encountered during your stay. Your feedback regarding the cleanliness of the parking lot, check-in process, room condition, and amenities is concerning and not reflective of the high standards we strive to maintain. Please rest assured that we take your comments seriously and will address each issue promptly with our team to ensure improvements are made. We value your feedback as it helps us enhance the experience for all our guests, and we hope to have t... read more
First room #250 door was open, upon entering the door would not close properly. The attendant said “that’s not possible.” Second room #258 the toilet did not flush properly. The attendant wanted to give me a plunger to fix the problem. Ask for refund, the attendant said “I’ll give a refund but you must leave the property.
Business response:
Dear James, we sincerely apologize for the inconveniences you encountered during your stay. Your feedback is invaluable to us as it helps us identify areas for improvement. We have taken note of the issues you mentioned regarding the door and the toilet, and will address these promptly to ensure the comfort and satisfaction of our guests. Please be assured that this is not reflective of the high standards we strive to uphold. We appreciate your understanding and hope to welcome you back in the future for a more enjoyable exp... read more
Room poorly maintained. Seems somebody has smoked in the room. No proper breakfast.
Business response:
Dear Vaidhyanathan, we apologize for the disappointment you experienced during your recent stay. Maintaining a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard. Your feedback regarding the room condition and breakfast offering will be shared with our team for immediate attention and improvement. We appreciate your patience and hope to have the opportunity to provide you with a more satisfying experience in the future. ... read more
My room had some stained towels. the installed microwave was broken and would beep so loud in the middle of the night off and on. You get about 2 sheets for a blanket and there were no garbage cans in my room. I got lucky that i wasnt there much because i had a 13hr event to be at. Other than that it was a pretty clean room.
Business response:
Dear Avery, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced due to the housekeeping and maintenance issues and the inadequate bedding. This is not reflective of the service we wish to provide our guests. Please know that we will address this with the relevant team for improvement. We appreciate your understanding and are glad you found the room clean despite these challenges. We hope to have the opportunity to provide you with a much-improved experience on yo... read more
Business response:
Dear Daniel, thank you for taking the time to leave this review. We apologize for any inconveniences you experienced during your stay and would love to learn how we can improve for the future. We hope you give us the opportunity to host you properly in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,227 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.