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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ants in the bathroom!! Hotel staff was very friendly and welcoming. Only problem I had is that some of the sheets had stains & there were ants in the bathroom! Plus not sure if there were bed bugs because I woke up with bites. Wish I could get a refund. Very disappointed
Business response:
Dear Yulissa, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Business response:
Hello Lidia, Thank you for rating your stay. It looks like we did not provide the type of experience we strive to offer our guests. We hope to have the opportunity to serve you again and provide a better overall experience. - Extended Stay America Suites Chicago Schaumburg Conv Center
Business response:
Hello Samia, We appreciate you taking the time to provide a rating for your stay. We are sorry to see you did not have a great experience. We hope we have the opportunity in the future to host you again and do better. - Extended Stay America Suites Chicago Schaumburg Conv Center
Hate to give a bad review because I guess you get what you pay for. Room was just pretty gross in general, smelled like urine, TV didn’t work, hot water was limited, just not maintained. Whole facility needs some upkeep. Breakfast was just coffee, granola bars and instant oatmeal.
Business response:
Dear Roberto, Thank you for your review and for being our guest. We appreciate your honest feedback and genuinely apologize for the issues you encountered during your stay. The conditions you described do not meet our standards, and we apologize for any inconvenience. We take your comments seriously and will address the maintenance and cleanliness concerns with our team to ensure improvements. Your insights regarding the breakfast offerings are valuable, and we'll review our options to enhance the guest experience. We apolog... read more
Business response:
Hi Laura,We're so sorry to see you did not enjoy your stay with us. We try to exceed our guests' expectations and apologize for any inconvenience you had during your stay.
Bugs! Many insects when opening drawers… left the room in the middle of the night due to insects crawling on the bed
Business response:
Dear Akash, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,159 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.