Extended Stay America - Chicago - Schaumburg - Convention Center

Business response:

Dear Mayumi, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management 

Business response:

Dear Nancy, Thank you for choosing us. We apologize that the requested room type was unavailable and regret any frustration and inconvenience caused. We do everything possible to honor requests; however, it is only sometimes possible, depending on our occupancy. Also, we regret the missing housekeeping spots you mentioned for the room and will discuss and ensure they are taken care of in the future. Our front desk team is always there to help you, and we will instruct them to mention our kitchenware policy during check-in, w... read more

Business response:

Dear Nathan, Thank you for staying with us and choosing our location. We apologize for not meeting our commitment to providing clean and fresh accommodations. Your feedback has been shared with our housekeeping team for immediate review and action. We hope that this experience does not discourage you from staying with us again in the future. Thank you again.Sincerely,Hotel Management 

Business response:

Dear Yajaira, We appreciate your feedback and apologize for any inconvenience you may have experienced. Our team is committed to resolving any issues and ensuring your satisfaction. Please do not hesitate to reach out to us at the hotel if you have any further questions or concerns. We appreciate your understanding and look forward to the opportunity to serve you better in the future.Sincerely,Hotel Management 

Business response:

Dear Pamela, Thank you for providing us with a review. We acknowledge that our failure to inform you about the renovation work during the booking process was an error, and we sincerely apologize for the inconvenience caused. Our team is committed to providing our guests with clean, comfortable, and well-maintained suites; therefore, we regret this was not your experience. We want to assure you that we are taking necessary measures to prevent such oversights from occurring in the future. We hope you give us another opportunit... read more

Business response:

Dear Pavel, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We acknowledge the importance of your concerns, especially regarding the cleanliness of our hotel, as it is our highest priority. Your feedback is important to us, and we will promptly address the issue. We sincerely hope you will give us another chance to serve you in the future and look forward to welcoming you back soon.Sincerely,Hotel Management