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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DON’T!!!!!!!!!!! Don’t stay there. But if you have to check the room and floor first before paying them or giving them your card.
Business response:
Dear Sana, On behalf of our entire team, we sincerely apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management
Horrifying and smelly place
Business response:
Dear Sandeep, Thank you for taking the time to share your feedback with us. We are sorry to hear about your negative experience during your stay. We understand the importance of cleanliness and hygiene, and our team will work diligently to rectify the situation and ensure that it does not recur in the future. We appreciate your patience and understanding. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us.Sincerely,Hotel Management
The hotel soo old and dirty
Business response:
Dear Meead, Thank you for evaluating your stay with us. We apologize for any inconvenience you experienced during your stay, and we appreciate your feedback as it helps us to improve our services. We would like to assure you that we are taking steps to address the concerns you mentioned with our appropriate team. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
They were renovating but didn't bother to make people aware ahead of time. The elevator seemed unsturdy. They advertised utensils to use with the kitchenette but there wasn't anything available. The room seemed halfway made up. The desk was broken and missing a drawer, the sheets had red stains and holes in them. The room had a weird smell to it. My daughter and I generally felt uncomfortable and scared. We checked out the next day. We won't be back
Business response:
Dear Brandy, Thank you for reviewing our hotel. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. Thank you for be... read more
Horrible
Business response:
Dear Monica, We apologize for your disappointing experience as our guest and for any issues you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We hope you will allow us to provide you with the hospitality for which we are known on a future visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,159 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.