This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
very bare bones
Business response:
Dear Mateen, Thank you for taking the time to review our hotel. We are truly sorry your visit was not the positive experience you deserve. We never want a guest to leave with a contrary opinion, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us.Sincerely,Hotel Management
Do not book if you do, that’s on you I visited this hotel recently for sweetest day, and it was one of the worst stays of my life. I will never book with this hotel again. When I arrived, the front desk/manager told me he couldn’t find my reservation although I was showing the confirmation. I was receiving daily reminder about the room so I was so confused how was I not in the system. He basically told me sorry if you want a room you’ll have to pay full price and not the price I reserved the room for. Wow! Like I said it was... read more
Business response:
Dear Guest, Thank you for the detailed review. First and foremost, we apologize for the inconvenience you experienced during your stay with us. Our team members are reviewing your feedback to correct it and ensure they never repeat it. Our front desk team is always there to help you. Never hesitate to speak to them. We will do anything to regain your trust and serve you with the hospitality you deserve.Sincerely,Hotel Management
Disappointing... I had stayed at Extended Stays in the past. Then was mostly business people who were working away from home for a week or more but was pretty quiet. This particular time, and this particular property had a lot of families with small children, even pets. Lots of people who seemed unemployed hanging around outside smoking and just kinda of loitering. The bathrooms for all rooms we reserved had major issues, and all of the tubs had grout that badly needed replacing.
Business response:
Dear Ozzie, Thank you for choosing our brand continuously for your travel plans and for leaving your feedback. We want to apologize for the issues you had during your stay. As you have experienced in the past, this type of stay is not typical of our hotel or the service we deliver. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns. We would love another opportunity to show you the great visit we are known for, which you deserve. Take care, and thank... read more
Never Staying Here Again The hotel didn't have towels for two whole days. The tub was dirty and the floors were sticky. Attendant full of excuses. No one cleans. This was basically an empty room with a bed.
Business response:
Dear Clarence, Thank you for sharing feedback regarding your stay at our hotel. We are sorry you did not have as many towels as you would have liked in your room. We do support Green Practices at our hotel, which means we replace current guest towels only upon request. However, please know fresh towels and amenities are always available. Let our front desk know, and we will gladly bring you more. Also, we apologize that our housekeeping staff overlooked some areas in your room. We are committed to making sure this does not h... read more
Room not clean
Business response:
Dear Jermarcus, Thank you for choosing our hotel during your recent visit to our area. Please accept our apologies if we did not provide you with a clean and comfortable room. We aim to exceed our guests' expectations; therefore, we are disappointed that this was not your experience. We know how important fresh accommodations are; consequently, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerel... read more
Very dirty and felt unsafe
Business response:
Dear Michele, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and safe environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of the appropriate team members for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Chicago.Sincere... read more
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,227 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.