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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Decía breakfast incluido y solo había cafe
Business response:
Dear Jose, Thank you for being our guest. We always try to keep our guests happy and give them the best hotel experience. However, we are disappointed with your breakfast experience and will encourage our concerned team to find out what went wrong and improve it. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Please return whenever you are in our area again, and we hope to make it up to you on a future visit.Sincerely,Hotel Management
The property will leave hang and dry if any emergencies situations. Their office hours are 7am to 11pm. No front desk person or anyone to assist you. I had never ever encounter a hotel with no front desk person to assist customers. Be wares! The so call breakfast is not is not even a size of a small computer desk with no sit down tables at all. Don’t be fooled! Go somewhere else where business knows how to run it properly and care about their customers.
Business response:
Dear Shi, Thank you for taking the time to write a review. We are sorry for the unavailability of the front desk team during an hour of need. We will discuss this with our staff so that this lapse in service is not repeated. Also, we regret that the breakfast experience was not up to the expectations. Your feedback will help us to improve our service and guest experience continuously and is shared with our team to review and improve. We appreciate your patience and look forward to having you stay with us so we can provide yo... read more
Dirty! Floors, tub, shower curtain, stove, fridge door would not close, microwave dirty, blood stain on shower curtain, old wash cloth left in bathroom. TV did not work, asked someone to fix & no one showed up, phone was not connected, asked for extra towel from house keeping was told to go front desk, asked front desk said they ran out due to washing, fridge made loud popping sound was hard to sleep. Will not recommend or stay again.
Business response:
Dear Sawat, Please accept our apologies for the multiple issues you encountered during your stay. Your feedback highlights areas where we have fallen short, and we are deeply sorry for the lack of cleanliness, maintenance problems, and the unresponsiveness to your requests. We assure you that what you experienced is unacceptable by our standards, and we will address these concerns with our team to prevent such incidents in the future. We hope you will consider giving our hotel another chance so we can leave you with a much b... read more
It was close for shopping i didnt like the rooms because the fridge didnt work then we got a different room and the was a hole in the screen so we could keep the window open and the blankets were real thin and so was the pillows both rooms had broken cabinets and cheap floor tiles smelled like a old room
Business response:
Dear natasha, Thank you for staying with us and sharing your review. While we are pleased that you loved the convenience of our location, we apologize for your suite not being up to your expectations and for the inconvenience caused by moving to another room. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Your concern has been shared with the appropriate individuals, and we are following up to determine where we went wron... read more
Disappointing Refrigerator did not work. Room smelled like cigarettes/ vape. I'm non smoking so I can tell. Noisy neighbors people coming and going all night .. I guess you get what you pay for!
Business response:
Dear peter, Thank you for your honest evaluation. Please accept our apologies for the disruption to your stay caused by the lingering smell of smoke and the noise disturbance in the building. We are disappointed that we were unaware of these concerns, as we would have been happy to try and resolve the issue. Moreover, we are sorry for the refrigerator's temporary problem. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another oppor... read more
Upon checking in, I was told that one of my reserved rooms was taken and that they had only one other room available. Then I had to pay a security deposit for each room of $50/room. This has not been taken back from my credit card as of the time of typing this review. The room that was the substitute for the room of 2 queen beds, was dirty. The bed linens had stains on them and the shower had soap scum and seemed like it hasn't been cleaned with Comet in a long time. The other room was better though. Fairly clean and things ... read more
Business response:
Dear Justin, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management
Never again. It was bad from start to finish. I had to more than 30 minutes to check in, because no one was at the front desk. I had to call corporate to get someone to the front. Then the room smelled bad, the TV wouldn't turn on with the remote or by the TV itself, the phone was broken, and the light in the bathroom would barely turn on. I went downstairs, the next morning for breakfast and all that was there was oatmeal packets and nasty mini muffins. I told the front desk about this, and they just wrote it down. I checke... read more
Business response:
Dear Guest, We appreciate you choosing our hotel and providing your detailed evaluation. We always aim to provide our guests with the most relaxing experience, and we are genuinely sorry for failing you on this visit. We value your comments and have noted each of your remarks as we always want to see how we can improve our guest experience. While we know this stay did not live up to your expectations or our high standards, we hope to make it up to you on a future visit. We hope to welcome you again for a much-improved stay n... read more
I'd only stay here if I absolutely had to The whole place just looked shabby. The rooms weren't very impressive at all either. They only gave you one room key.
Business response:
Dear Guest, Thank you for the feedback. We aim to provide every guest with a relaxing and comfortable stay; therefore, we are sorry we fell short of your expectations. Your feedback is important to us, and we will promptly address the issue to ensure our guests have a comfortable stay. We hope you will consider giving us another chance to provide you with the relaxing holiday you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,227 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.