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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place was okay, at best. They are doing some renovations. Unfortunately, they were doing renovations in the room directly above me and seem not to care how it affects patrons. Never should they rent a room directly below a room having a new floor installed. Additionally, they did not clean the rooms well. This was probably my worst experience in a hotel. It was simply awful.
Business response:
Dear Les, Thank you for being our guest and sharing your experience with fellow travelers. We are sorry for the inconvenience you experienced due to our ongoing remodel, and we wish we could have had the opportunity to resolve everything to your satisfaction. Moreover, we're sorry for not living up to our commitment to clean, fresh accommodations during your stay. We hope you will give us another chance so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management
We are in our 70s and upon arrival, we were denied a room due to "overbooking". Miraculously, they managed to eventually find a room for us after waiting and explaining that we had a booking confirmation. No housekeeping even after requesting. Property is dirty. Will never stay again.
Business response:
Dear Varghese, We regret that we couldn't give you a better impression of our hotel when you arrived, and we apologize for the inconvenience you encountered. We are also disappointed to read about the cleanliness issue with our hotel, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations. We hope you will give us another opportunity so we can leave you with a much better impression on your next visi... read more
Filthy
Business response:
Dear Willie, Thank you for your review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. We have shared your feedback with our housekeeping team so these issues do not happen again. Thank you again for your valuable feedback. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management
I did not get the room from this reservation. Please give my money back
Business response:
Dear Ajish, Thank you for being our guest and sharing your feedback about your stay. We are sorry to hear about your reservation and any frustration this has caused. We value every guest and try our best to make room for everyone. Therefore, we apologize we were not able to honor your reservation. We will address the issue to prevent it from happening again. Please know that any withholding money is refunded by check, which will take a few business days. However, we suggest you reach out to the hotel directly. We will addres... read more
Room smelled of smoke and was not-updated. Shower faucet dripped all night. Continental breakfast was very small (oatmeal and 1 muffin).
Business response:
Dear Guest, Thank you for reviewing our hotel. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. We are a non-smoking hotel, but on rare occasions, we do have violators of this rule. We have also noted your feedback regarding breakfast. We appreciate you bringing these concerns to our attention so we can address them immediately. Thank you for staying with us, and we hope you will make the same choice t... read more
Reserve 2 Rooms for My 2 Daughters, My Wife and Me. They did not respect that and only gave me a room with 2 double beds. It Is A Very Small Room For A Family Of 4 People.
Business response:
Dear Erasmo, Please accept our sincere apologies for the frustrations you experienced due to not receiving the room you booked. We do try to honor these requests; however, there are times when guests extend their stay, making these rooms unavailable. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We are reviewing this with the concerned team to correct this and avoid future inconveniences. We hope you will allow us to redeem our... read more
We got to the hotel and they didn’t have the room we had booked. How did that happen?
Business response:
Dear Almando, Thank you for your review. We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We are reviewing this with the concerned team to correct this and avoid future inconveniences. We hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,159 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.