Extended Stay America - Chicago - Schaumburg - Convention Center

Business response:

Dear Pavel, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We acknowledge the importance of your concerns, especially regarding the cleanliness of our hotel, as it is our highest priority. Your feedback is important to us, and we will promptly address the issue. We sincerely hope you will give us another chance to serve you in the future and look forward to welcoming you back soon.Sincerely,Hotel Management 

Business response:

Dear Sana, On behalf of our entire team, we sincerely apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management 

Business response:

Dear Sandeep, Thank you for taking the time to share your feedback with us. We are sorry to hear about your negative experience during your stay. We understand the importance of cleanliness and hygiene, and our team will work diligently to rectify the situation and ensure that it does not recur in the future. We appreciate your patience and understanding. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us.Sincerely,Hotel Management 

Business response:

Dear Meead, Thank you for evaluating your stay with us. We apologize for any inconvenience you experienced during your stay, and we appreciate your feedback as it helps us to improve our services. We would like to assure you that we are taking steps to address the concerns you mentioned with our appropriate team. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management