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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms were dirty, appliances aren’t working, didn’t get the rooms what we booked for, unprofessional and rude staff.
Business response:
Dear KHAJA, Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when guests extend their stay, making these rooms unavailable. We also apologize for the issue you encountered in the suite you ended up in. Moreover, we are sorry that our front desk team fell short of providing the excellent service we strive for daily. It is never our intention to disappoint our guests in any way, and we can assure you that what you... read more
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Never book this hotel!!! This hotel is horrable. I never been seen hotel like this. I booked this hotel because there is kitchen but there is nothing for cooking. I asked person in reception but he gave me a two pot and three plate only. He told me that is all he can gave. No spoon, fork.. Nothing. This hotel must remove from. the hotel list in Expedia.
Business response:
Dear Seunghun, Thanks for staying with us. We are sorry we did not meet your expectations during your time with us. Our goal is to provide our guests with clean, comfortable accommodation and all they need to make a home-like experience; we regret some kitchenware was missing from the stock you received. We are ensuring our kitchenware inventory is complete, and our guests get all the amenities they need. We truly hope you will consider choosing us again so we can restore your faith in our hotel and provide you with the hosp... read more
When I arrived the staff at the desk was very nice. We went to our room and needless to say, this place has not been maintained. There were no room phones to call the front desk. The sink counter was cracked and held up by a board. You can see water damage around the bathroom door and shower. The shower was filthy. I did notify the front desk and housekeeping came and cleaned the shower. The shower curtain rod was halfway hanging off the wall. My husband went to the front desk to ask for another towel since water got everywh... read more
Business response:
Dear Ashley, Thank you for reviewing your recent experience at our hotel. We apologize for the inconvenience and assure you that we will act to avoid such concerns. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
This Extended Stay had no plates, cups, or silverware in the room kitchen. There were also no towels, and when I requested them from the front desk, the towels that were delivered were dirty. I would avoid this hotel.
Business response:
Dear Terrence, Thank you for being our guest. We are sorry we failed to meet all your expectations and hope you will accept our apologies. To ensure the cleanliness of kitchenware upon check-in, Brand Standards require us to make these items available at the front desk rather than leaving them in the room, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly. Also, we regret that you were not supplied with the needed towels. Your rem... read more
Price point is your only benefit Check in was straight-forward. The room was less than stellar. Foul smells in the hallways, stained carpets, missing face plates on cabinets, bathroom light did not work, broken lamp with light bulb hanging off its side, stained carpet, stains on the wall, TV continuously froze, AC kept cutting off and on, room was exceptionally hot as a result. If you’re looking for a budget friendly hotel,
Business response:
Dear Matthew, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,159 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.