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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Got over charged after we checked out and got home. Got the run around by both hotels for seceral hours. And the property manager said the depsoit would ve a HOLD and not a CHARGE. my account went almost 200 in negative, and after a couple hours on the phone, expedia was of bo grlp and told me to deal with the hotel itself. Nothing but provlems the whole way. with NO help from either side.
Business response:
Dear Christopher, Thank you for taking the time to write a review. Your feedback will help us to improve our service and guest experience continuously. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
The room was a non smoking, and it’s smelled liked some people smoke at the room. The rooms was not clean.
Business response:
Dear Marisol, Thank you for staying with us and informing us about the smoke issues you encountered, which impacted your overall time with us. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. It was a pleasure hosting you, and we hope to have you back for the outstanding stay you deserve.Sincerely,Hotel Management
Mold in the bathroom, dirty sheets on bed replaced with less dirty sheets, bad smell in hallways, room dirty and falling apart.
Business response:
Dear Sean, Thank you for staying with us and sharing your review. We apologize for the issues you had in your suite. We work hard to provide every guest with spotless, fresh accommodations; therefore, we are disappointed this was not your experience. Your satisfaction is our top priority, and we will share your notes with our housekeeping to improve. Our front desk team is always available to help you. Please return, and we hope to host your next visit to the city with better memories.Sincerely,Hotel Management
We left Room stunk of cigarettes and bed was not made. We demanded a refund and left.
Business response:
Dear Loretta, Thank you for choosing us. We are sorry for not meeting your expectations. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We will address this with our staff and ensure they are better attended. Also, the rooms need to double check before being allocated to the guest. Please give us a second chance to provide the hospitality you should always expect from us.Sincerely,Hotel Management
Propery overall very outdated, dirty and run down.
Business response:
Dear Kennneth, Thank you very much for staying at our hotel. We strive to provide every guest with a clean and comfortable room; therefore, we are disappointed to hear this was not your experience. Please accept our apologies. We take the cleanliness of our suites and the entire hotel very seriously, and we will address this with our housekeeping department to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again, as we would welcome the chance to show you the g... read more
Mildew all over the tub, duxt tape holding the laminate onto the table, everything was very old, musty
Business response:
Dear Sherri, Thank you for being our guest. We are sorry for not meeting your expectations and that you felt the need to update our property. Your comments are welcomed and shared with the team for further action plans. Our front desk team is always available to help you while you are our guest. We hope you will return so we can make it up to you. Sincerely,Hotel Management
Think again Breakfast is not what they say it is, breakfast area is next to a vending machine can only fit 2 people just to get coffee and a muffin why call it hot breakfast? I was supposed to stay for 2 nights my flight was canceled so I asked could I leaves a day early front desk told me that I had to fill out a form saying why I was leaving a day before then he’s manager will forward it to the third party I booked my stay and wait for a response or a partial refund. I ended up calling my airline and request a later flight... read more
Business response:
Dear raphael, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. Moreover, we apologize for your disappointment with our complimentary ... read more
Only stay here if you can’t afford anything else My room was on the first floor, and the window was open when I entered. The screen was on the outside ground. The window did not lock, and the AC did not blow any cold air at all. Mildew was growing in the tub enclosure grout, and the bathroom ceiling was partially unfinished. Somehow, the wrapped soap in the bathroom even had mold—directly on the soap. Pillows were extremely flat and the pillowcases had several mold spots. The free breakfast consisted of coffee, packets of oa... read more
Business response:
Dear Guest, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, after reading your detailed feedback, we sincerely apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems to ensure future guests are not similarly impacted. We are wholl... read more
The tv didn’t work. I called the front desk several times and no one answered. I had to ask 3 times before they fixed it.
Business response:
Dear Dawn, Thank you for taking the time to share your review. We understand that after a long journey, our guests look forward to a comfortable and relaxing rest, and we're sorry for the issue with the TV in your suite. Moreover, we regret that our team was not as responsive as they should have been in addressing your concerns. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappointed this was not your experience. Please be assured we will address these issues with the con... read more
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,159 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.