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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It’s not a good motel to be in.
Business response:
Dear Venkatesh, Thank you for choosing our hotel on your recent visit to the area. We are disappointed to read that we did not meet your expectations, and we are sorry your stay was anything other than exceptional. Please consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
I got double charge. Please check and refund us
Business response:
Dear Mayumi, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
I requested 2 studio rooms with 2 beds each and when there they said they were under construction that they didn’t have any Room was dirty no dish ware in our kitchen Worst experience ever.
Business response:
Dear Nancy, Thank you for choosing us. We apologize that the requested room type was unavailable and regret any frustration and inconvenience caused. We do everything possible to honor requests; however, it is only sometimes possible, depending on our occupancy. Also, we regret the missing housekeeping spots you mentioned for the room and will discuss and ensure they are taken care of in the future. Our front desk team is always there to help you, and we will instruct them to mention our kitchenware policy during check-in, w... read more
Nasty it smell nasty musty locker room.very dissatisfied
Business response:
Dear Nathan, Thank you for staying with us and choosing our location. We apologize for not meeting our commitment to providing clean and fresh accommodations. Your feedback has been shared with our housekeeping team for immediate review and action. We hope that this experience does not discourage you from staying with us again in the future. Thank you again.Sincerely,Hotel Management
They didn’t give me my room and they charged me for it , didn’t give me my money back
Business response:
Dear Yajaira, We appreciate your feedback and apologize for any inconvenience you may have experienced. Our team is committed to resolving any issues and ensuring your satisfaction. Please do not hesitate to reach out to us at the hotel if you have any further questions or concerns. We appreciate your understanding and look forward to the opportunity to serve you better in the future.Sincerely,Hotel Management
False advertisement! Rooms don’t look like the pictures seen on Expedia or Extended Stay. Building currently going through renovations and wasn’t stated when booking. Rooms mattress dirty, bathtub had mold, sinks had hair, chairs were stained and kitchen cabinets old and not in good use. Went to another hotel.
Business response:
Dear Pamela, Thank you for providing us with a review. We acknowledge that our failure to inform you about the renovation work during the booking process was an error, and we sincerely apologize for the inconvenience caused. Our team is committed to providing our guests with clean, comfortable, and well-maintained suites; therefore, we regret this was not your experience. We want to assure you that we are taking necessary measures to prevent such oversights from occurring in the future. We hope you give us another opportunit... read more
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,227 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.