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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Reserve 2 Rooms for My 2 Daughters, My Wife and Me. They did not respect that and only gave me a room with 2 double beds. It Is A Very Small Room For A Family Of 4 People.
Business response:
Dear Erasmo, Please accept our sincere apologies for the frustrations you experienced due to not receiving the room you booked. We do try to honor these requests; however, there are times when guests extend their stay, making these rooms unavailable. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We are reviewing this with the concerned team to correct this and avoid future inconveniences. We hope you will allow us to redeem our... read more
We got to the hotel and they didn’t have the room we had booked. How did that happen?
Business response:
Dear Almando, Thank you for your review. We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We are reviewing this with the concerned team to correct this and avoid future inconveniences. We hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management
Got over charged after we checked out and got home. Got the run around by both hotels for seceral hours. And the property manager said the depsoit would ve a HOLD and not a CHARGE. my account went almost 200 in negative, and after a couple hours on the phone, expedia was of bo grlp and told me to deal with the hotel itself. Nothing but provlems the whole way. with NO help from either side.
Business response:
Dear Christopher, Thank you for taking the time to write a review. Your feedback will help us to improve our service and guest experience continuously. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
The room was a non smoking, and it’s smelled liked some people smoke at the room. The rooms was not clean.
Business response:
Dear Marisol, Thank you for staying with us and informing us about the smoke issues you encountered, which impacted your overall time with us. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. It was a pleasure hosting you, and we hope to have you back for the outstanding stay you deserve.Sincerely,Hotel Management
Mold in the bathroom, dirty sheets on bed replaced with less dirty sheets, bad smell in hallways, room dirty and falling apart.
Business response:
Dear Sean, Thank you for staying with us and sharing your review. We apologize for the issues you had in your suite. We work hard to provide every guest with spotless, fresh accommodations; therefore, we are disappointed this was not your experience. Your satisfaction is our top priority, and we will share your notes with our housekeeping to improve. Our front desk team is always available to help you. Please return, and we hope to host your next visit to the city with better memories.Sincerely,Hotel Management
We left Room stunk of cigarettes and bed was not made. We demanded a refund and left.
Business response:
Dear Loretta, Thank you for choosing us. We are sorry for not meeting your expectations. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We will address this with our staff and ensure they are better attended. Also, the rooms need to double check before being allocated to the guest. Please give us a second chance to provide the hospitality you should always expect from us.Sincerely,Hotel Management
Propery overall very outdated, dirty and run down.
Business response:
Dear Kennneth, Thank you very much for staying at our hotel. We strive to provide every guest with a clean and comfortable room; therefore, we are disappointed to hear this was not your experience. Please accept our apologies. We take the cleanliness of our suites and the entire hotel very seriously, and we will address this with our housekeeping department to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again, as we would welcome the chance to show you the g... read more
Mildew all over the tub, duxt tape holding the laminate onto the table, everything was very old, musty
Business response:
Dear Sherri, Thank you for being our guest. We are sorry for not meeting your expectations and that you felt the need to update our property. Your comments are welcomed and shared with the team for further action plans. Our front desk team is always available to help you while you are our guest. We hope you will return so we can make it up to you. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,227 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.