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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Think again Breakfast is not what they say it is, breakfast area is next to a vending machine can only fit 2 people just to get coffee and a muffin why call it hot breakfast? I was supposed to stay for 2 nights my flight was canceled so I asked could I leaves a day early front desk told me that I had to fill out a form saying why I was leaving a day before then he’s manager will forward it to the third party I booked my stay and wait for a response or a partial refund. I ended up calling my airline and request a later flight... read more
Business response:
Dear raphael, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. Moreover, we apologize for your disappointment with our complimentary ... read more
Only stay here if you can’t afford anything else My room was on the first floor, and the window was open when I entered. The screen was on the outside ground. The window did not lock, and the AC did not blow any cold air at all. Mildew was growing in the tub enclosure grout, and the bathroom ceiling was partially unfinished. Somehow, the wrapped soap in the bathroom even had mold—directly on the soap. Pillows were extremely flat and the pillowcases had several mold spots. The free breakfast consisted of coffee, packets of oa... read more
Business response:
Dear Guest, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, after reading your detailed feedback, we sincerely apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems to ensure future guests are not similarly impacted. We are wholl... read more
The tv didn’t work. I called the front desk several times and no one answered. I had to ask 3 times before they fixed it.
Business response:
Dear Dawn, Thank you for taking the time to share your review. We understand that after a long journey, our guests look forward to a comfortable and relaxing rest, and we're sorry for the issue with the TV in your suite. Moreover, we regret that our team was not as responsive as they should have been in addressing your concerns. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappointed this was not your experience. Please be assured we will address these issues with the con... read more
The rooms were dirty, appliances aren’t working, didn’t get the rooms what we booked for, unprofessional and rude staff.
Business response:
Dear KHAJA, Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when guests extend their stay, making these rooms unavailable. We also apologize for the issue you encountered in the suite you ended up in. Moreover, we are sorry that our front desk team fell short of providing the excellent service we strive for daily. It is never our intention to disappoint our guests in any way, and we can assure you that what you... read more
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Never book this hotel!!! This hotel is horrable. I never been seen hotel like this. I booked this hotel because there is kitchen but there is nothing for cooking. I asked person in reception but he gave me a two pot and three plate only. He told me that is all he can gave. No spoon, fork.. Nothing. This hotel must remove from. the hotel list in Expedia.
Business response:
Dear Seunghun, Thanks for staying with us. We are sorry we did not meet your expectations during your time with us. Our goal is to provide our guests with clean, comfortable accommodation and all they need to make a home-like experience; we regret some kitchenware was missing from the stock you received. We are ensuring our kitchenware inventory is complete, and our guests get all the amenities they need. We truly hope you will consider choosing us again so we can restore your faith in our hotel and provide you with the hosp... read more
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,227 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.