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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I arrived the staff at the desk was very nice. We went to our room and needless to say, this place has not been maintained. There were no room phones to call the front desk. The sink counter was cracked and held up by a board. You can see water damage around the bathroom door and shower. The shower was filthy. I did notify the front desk and housekeeping came and cleaned the shower. The shower curtain rod was halfway hanging off the wall. My husband went to the front desk to ask for another towel since water got everywh... read more
Business response:
Dear Ashley, Thank you for reviewing your recent experience at our hotel. We apologize for the inconvenience and assure you that we will act to avoid such concerns. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
This Extended Stay had no plates, cups, or silverware in the room kitchen. There were also no towels, and when I requested them from the front desk, the towels that were delivered were dirty. I would avoid this hotel.
Business response:
Dear Terrence, Thank you for being our guest. We are sorry we failed to meet all your expectations and hope you will accept our apologies. To ensure the cleanliness of kitchenware upon check-in, Brand Standards require us to make these items available at the front desk rather than leaving them in the room, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly. Also, we regret that you were not supplied with the needed towels. Your rem... read more
Price point is your only benefit Check in was straight-forward. The room was less than stellar. Foul smells in the hallways, stained carpets, missing face plates on cabinets, bathroom light did not work, broken lamp with light bulb hanging off its side, stained carpet, stains on the wall, TV continuously froze, AC kept cutting off and on, room was exceptionally hot as a result. If you’re looking for a budget friendly hotel,
Business response:
Dear Matthew, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
Whole place was nasty and disgustingly dirty Hygiene was the worst, every place in the room was dirty
Business response:
Dear Martin, Thank you for staying with us and sharing your review. We are disappointed to read about the cleanliness issue with our hotel, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the experience you deserve.Sincerely,Hotel Management
this place is terrible!
Business response:
Dear Claudia, Thank you for being our guest. We are sorry for the inconvenience caused by your concerns, which impacted your time with us. Our front desk team is always available to ensure they resolve your every problem and make your time happy and comfortable. Please return for a seamless experience whenever you are in the area again. Sincerely,Hotel Management
There is no phone in the room. There is no TV remote in the room. Chairs are sticky Floor has a lot of stains sticky I have made aware of the same in the reception
Business response:
Dear Ragavan, Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversight on our part. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you. Safe Travels.Sincerely,Hotel Management
Business response:
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,227 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.