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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I chose this Hotel for me and four coworkers since your webpage said it offered free breakfast. Once I arrived, I was amazed the way the front desk attendant said THERE IS NO BREAKFAST.
Business response:
Jose, thank you for evaluating your stay at our hotel. Please accept our apologies for your disappointment with the lack of breakfast, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. Thank you again for your feedback, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management
Hotel sucio y descuidado
Business response:
Jorge, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
I would like a refund. Marijuana smell all on floor and room Bed sunked in. No breakfast no dryer. People live in this place with dogs. All night slamming door. Horrible experience. Didn't even stay 2nd night.
Business response:
Sara, it is truly discouraging to read your comments and know that you left us earlier than expected. First and foremost, we are sorry to read the specific comment which caused discomfort. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We are sorry for the issue with the bed, the noise issue, and the breakfast not being served. We have taken note of the concerns you raised as we are continually s... read more
Untidy rooms and terrible carpets which looks like never cleaned
Business response:
Srinivasa, thank you for your review. We sincerely apologize for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
I booked early and was scheduled for a king bedroom. The day I arrived to receive my room, there was no king bedroom. Only a double. There, also, no breakfast, which was scheduled when I initially booked. Along with very little amenities.
Business response:
Tammy, thank you for your review. We are sorry we were unable to accommodate you in the room you booked and regret your disappointment with our grab-and-go breakfast not being available during your visit due to current circumstances. This is not the kind of impression that we want our guests to have. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The property needs updating
Business response:
Thank you for sharing your feedback with us. We apologize for the disappointment you had with our facility. We have noted your comments for updating our property and they will be used when we formulate plans for remodeling our hotel. Thank you again for your constructive review, and we hope to serve you in the future. Sincerely, Hotel Management
Terrible scent throughout the entire property This place had a terrible odor in the rooms and hallways. It made me sick to my stomach and air quality is kind of a bog deal to me. I heard someone died there and wasn’t found for a week
Business response:
Christopher, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better the next time you are in our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,227 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.