Extended Stay America - Chicago - Schaumburg - Convention Center

Business response:

Jody, thanks for being our guest. We are delighted to know you had a pleasant stay with us and that our facilities and service were to your satisfaction. It was a pleasure having you with us, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for reviewing the Extended Stay America. Although we are glad to know you had a pleasant stay, we are sorry you were disturbed due to noise caused by other guests. We wish we had the opportunity to address this issue while you were here. Also, your comments with regards to our grab-and-go breakfast and cleanliness will be shared with the concerned teams to enhance our future guests’ experiences. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management 

Business response:

Rebecca, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you loved our well-kept hotel and found us to be a good value. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Margaret, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Robert, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are glad you had a pleasant time here. We value your feedback as it will help us improve our facilities moving forward. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. We are glad you had a nice time here and that you liked our affordable rates. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management 

Business response:

We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

David, we are happy you were pleased with most of our services, but we are sorry your stay was not quite perfect. We encourage you to try us again on your next trip when in the area. We are confident you will have a better experience. Sincerely, Hotel Management