This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not into cleaning Room service cleaned my room in three days.
Business response:
Carolyn, thank you for choosing Extended Stay America. We apologize for as we didn’t explain our housekeeping policy to you upon arrival. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. We will make sure our front office team communicates this without fail going ahead. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Great! It was very family oriented. The set-up of the room was great. everything that you would need away from home.
Business response:
Thanks for the awesome feedback. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all the aspects of your stay. It was a pleasure hosting you at Extended Stay America, and we look forward to serving you again soon. Sincerely, Hotel Management
Business response:
Dear Anonymous, thank you for taking the time to leave a review. We’re sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we would appreciate any specific insights you might have to help us improve. We hope to have the chance to make it right in the future. Sincerely, Hotel Management
Kind, Considerate, and respectful. The young man who first checked me in was very kind, considerate, and respectful. So was the second person who explained to me the process of updating my card key so I would be able to stay in the same room I initially paid for. One of the burners did not work. The bed was very comfortable. Vending machine products are way too expensive.
Business response:
Carolyn, thanks for being our guest. We are glad to read you liked our friendly service and the comfort of our beds. Your feedback in regard to the burners in your room will be shared with our maintenance team. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Lashanda, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Business response:
Maria, thank you for your rating. Although your overall visit was pleasant, we are sorry if any inconvenience was experienced while here. We hope you will give us another chance to impress you at a future date. Sincerely, Hotel Management
Business response:
Thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Business response:
Thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
You could have some shampoo in the bathroom, and a coffee machine in the kitchenette.
Business response:
Karl, thanks for being our guest at Extended Stay America. We are glad you had a comfortable stay with us. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. We hope to see you again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 4.1 star rating with 1,096 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.