Extended Stay America - Chicago - Schaumburg - Convention Center

Business response:

We are glad you celebrated your husband’s birthday at our hotel. It’s good to know you were impressed with our associates and had an overall pleasant time with us. However, we are sorry for the odor issue you encountered. We have shared your feedback with our housekeeping team to be more diligent in their work. We hope you will consider a future stay so that we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although overall you had a pleasant stay with us, we are sorry you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our Brand Leaders to determine new breakfast offerings. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management 

Business response:

Gregory, thank you for the glowing review of Extended Stay America. We are delighted to know you enjoyed your stay with us and were especially impressed by the service provided by our courteous associates. We will be sure to share your compliments with our entire team for taking good care of you. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

David, thank you for being our guest at Extended Stay America. It’s a pleasure to know you loved our ideal location as well as our hospitality. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management 

Business response:

Elizabeth, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us at Extended Stay America. We're glad you were impressed with our affordable rates and that overall you had a pleasant time with us. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Amy, we are thrilled that our service and facilities lived up to expectations. We strive to deliver great hospitality every day, and we thank you for taking the time to acknowledge our efforts. We hope Extended Stay America will be your first choice every time your travels bring you to the area! Sincerely, Hotel Management 

Business response:

Dionisio, thank you for reviewing your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you and your special one soon. Sincerely, Hotel Management 

Business response:

Joyce, thank you for being our guest. We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the delay it took in providing you with your room at the time check-in. Your feedback is shared with the concerned teams in an effort to improve our service levels going ahead. We hope you’ll give us a chance to earn your highest marks in the near future. Sincerely, Hotel Management