This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was very nice When I checked in the women was Great on Friday morning I think here name was Jean? No sugar for the coffee at the breakfast counter : (
Business response:
Thanks for taking the time to post a review. We are pleased to know you were happy with your well-appointed room and that you were impressed with the great service delivered by our front desk associate. However, we are sorry for not meeting all of your expectations. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Prashanth,we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
OK at best Hotel is very dated and needs to be refurbished throughout. Security was minimal with no cameras and great ease in just walking in the front door except late night to early morning. Although the price was inexpensive, I would not stay there again unless I had no alternative. I was given a room initially in which the carbon monoxide detector was beeping about every minute (needed a new battery?). Second room was acceptable at best. Definite musty aroma in the halls and stairwells.
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire cleaning staff. Additionally, we appreciate you bringing the maintenance issues to our attention. It is always our goal to have everything functioning properly as soon as we are made aware of an issue, so we thank you for letting us know. Thank you again for being o... read more
It was a nice hotel for a quick getaway trip
Business response:
It was a pleasure having you as our guest at Extended Stay America. It's good to know you enjoyed your stay and our facilities and service were to your satisfaction. Please visit us again the next time you are in the area. Sincerely, Hotel Management
Business response:
Thank you for your feedback. We are sorry there were a few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Why not have an ice machine on site? Most people would be willing to pay for a bag of ice.
Business response:
Thanks for being a guest at Extended Stay America. Although you had a great stay with us, we are sorry for not meeting your expectations for a perfect stay. Your constructive feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management
Business response:
Naisha,we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Front personnel are so nice here and are probably the best feature. All the room doors slam automatically which means it is very noisy! The clientele were horrible yelling and screaming all night long children running up and down the hallways shreiking at midnight. I know the hotel can’t control people but they need someway to monitor this. I never slept a complete night here and I don’t suffer from insomnia.
Business response:
Thank you for choosing to stay with us at Extended Stay America. We're glad to know you were pleased with the hospitality provided by our staff, but we're sorryyou were disturbed at night by noise from other guests of the hotel.We would be very appreciative if you would alert the front desk when issues arise. Our team is dedicated to ensuring an excellent experience for our guests, and we are always happy to be of assistance.We hope this did not overshadow your otherwise positive experience, and we look forward to seeing you... read more
Great facility. Nice and comfortable for children.
Business response:
Thank you for the great review! It is always exciting to know that we met all your expectations and we are glad you enjoyed your stay. It was our pleasure serving you at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,159 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.