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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disrespectful housekeeping the rooms are not adequate no heat was available in the rooms in the remotes did not work and then when you went outside the door the room automatically locksAndIt's hard get back in
Business response:
Dear Adam, Thank you for taking the time to review your stay with us. We sincerely apologize for the issues you experienced during your stay. We understand how frustrating it must have been to encounter maintenance and service challenges, and we deeply regret the impact this had on your comfort. Please be assured that your concerns will be shared with our team, and we will take the necessary steps to address these areas and improve our overall guest experience. We value your input and hope you will consider giving us another... read more
Business response:
Dear Marco, thank you for taking the time to rate your stay. We truly apologize that your experience did not live up to your expectations and would love to learn more about how we can improve for the future. We hope to have the opportunity to restore your faith in us in the future. Sincerely, Hotel Management.
We got there they ask for id from me my husband ask for deposit they wore rude and place saids its go continental brefast all they had was muffins n coffee room was dirty we jas to ask for clean towels because we ask them to clean the foom even they said they would clean it they did not second time we ask for towels they didnt like it we had to bring the dirty towels or they wouldn't give us clean ones wont stay there ever again worst place i ever stay in in my lifetime
Business response:
Dear Maria,Thank you for sharing your experience. It’s concerning to learn about the challenges faced during your stay. Cleanliness and courteous service are fundamental, and we regret the issues you encountered with room upkeep and staff interactions. The breakfast offerings and towel exchange policy should enhance convenience, not detract from your stay, and your feedback highlights areas needing immediate attention. We sincerely apologize for falling short of your expectations and will review these concerns with the team ... read more
Still waiting on my $50 deposit to be returned. On top of that, they never told me they were taking the $50 out of the account. They just did it through the Expedia account without even letting the customer know beforehand. When I called them they explained what the charge was.
Business response:
Dear Jacob, we apologize for the inconvenience regarding the deposit. We understand how important clear communication is, and we regret that the charge was not explained upfront. We’ve already initiated your release of funds, and we appreciate your patience as it processes. Thank you for sharing your feedback. Sincerely, Hotel Management.
Cockroachs in the room
Business response:
Dear Zhong, Please accept our apologies for not meeting your expectations during your visit. We understand the frustrations you experienced, and we assure you that we regularly work with a pest control provider to prevent such issues. Your feedback is valuable, and we will address this with our team to ensure a better experience in the future. Thank you for your patience and for taking the time to leave your feedback. We hope you will consider staying with us again so we can provide you with the seamless experience you deser... read more
Just ok. Watch out for hidden fee Stay was ok. There is a 50$ hidden fee at check in. No other extended stay i have stayed in has that. Showers were clean and had hot water. The bed is old and wrapped in plastic. Very uncomfortable and hot. Staff isnt the most friendly or willing to help. If your in a pinch this is ok. But i would recomend a different extended stay.
Business response:
Dear Brandon, thank you for sharing your feedback. We’re glad to hear you appreciated the clean showers and hot water. We apologize for the unexpected fee at check-in and understand your frustration; we’re reviewing our communication to ensure all charges are clear upfront. We’re also sorry that the bed and staff service didn’t meet your expectations—your comfort is important to us, and we’ll address these concerns with our team. We appreciate your input and will work to improve in these areas for future guests. Sincerely, H... read more
The place smelled upon getting off the elevator to our floor. The floor of our room was sticky and dirty. The bed did not have bed skirts as advertised in photos, yet, it looked more like a pulled out cot. The bed itself was squeaky with each movements, which was interrupting our sleep. The top bed sheet had stains. The water was hard and the hand and body soap bars were not moisturizing at all. It felt like wax and did not smell good. Some of the towels were not white and had stains on them. Overall, it was a total mess and... read more
Business response:
Dear Lily, Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your stay, including cleanliness concerns, discomfort with the bed, and the quality of amenities. This is not the experience we aim to provide, and we will address these matters with our team to make improvements. Your feedback is valuable to us as we continue working to enhance our services. We truly hope you will consider giving us another chance to provide a better experience on your next visit.Sincerely,... read more
Stay was absolutely HORRIBLE.... ROOM WAS DIRTY AND HAD BUGS... I had to chage my own sheets apawn arival... Roof was leaking from room above at entrance.. No one came to fix anything... staff was VERY RUDE AND NON HELPFUL N0R CARISMATIC.. I would NOT recommend this hotel to ANYONE....
Business response:
Dear Troy, we sincerely apologize for the experience you had during your stay. This is not the standard we strive to uphold, and we regret that the room cleanliness, maintenance issues, and service fell short of your expectations. We take your feedback seriously and will address the concerns regarding the cleanliness, leaks, and staff professionalism to ensure future guests do not encounter similar issues. We appreciate you bringing this to our attention, and we hope you will give us another chance to provide a much better e... read more
They did not return my deposit
Business response:
Dear Quinteo, we apologize for the inconvenience regarding your deposit. This is certainly not the experience we aim to provide, and we would like to resolve this matter as quickly as possible. Please reach out to our customer service team directly with your booking details, and we will investigate the issue. Thank you for your understanding, and we hope to resolve this to your satisfaction. Sincerely, Hotel Management.
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,159 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.