Extended Stay America - Chicago - Schaumburg - Convention Center

Business response:

Dear Nilesh, Thank you for sharing your impressions. We are glad to know the team made an effort to provide attentive service and create a positive interaction, even if other aspects of your visit fell short. We understand how the condition of the property and certain guest behaviors can affect overall comfort. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We hope you will return so that we... read more

Business response:

Dear Jimy, Thank you for sharing your experience. We're sorry to hear that your stay was disrupted by noise from the room above. We understand how important a peaceful night's rest is, and we regret that this impacted your comfort. While some sound can carry in multi-floor buildings, we’re always looking for ways to improve sound insulation and guest placement to minimize disturbances. Your feedback is appreciated, and we hope to have the opportunity to provide you with a quieter, more restful stay in the future. Sincerely, ... read more

Business response:

Dear Guest, Thank you for sharing your feedback. It's wonderful to hear the team provided warm and helpful service and that the location suited your needs. At the same time, we regret that your visit did not meet expectations in other aspects. Your comments have been taken seriously and will be shared with the appropriate teams for consideration as we continuously look for ways to improve. We hope you’ll consider giving us another opportunity to provide you with a more comfortable and pleasant stay. Sincerely, Hotel Manageme... read more

Business response:

Dear Guest, Please accept our sincere apologies for falling short of our standards during your visit. We regret the maintenance oversights and understand how unsettling it must have been to encounter these issues. What you described is far from the standards we aim to uphold, and we take your concerns seriously. We will review your comments with our team so we can address these matters appropriately and ensure a more reliable and secure environment for all our guests. We appreciate you bringing this to our attention and hope... read more

Business response:

Dear Karma, thank you for taking the time to leave a review. We're sorry to hear that your experience didn't meet your expectations. We’d love to hear more about how we can improve. If you'd like to share any specific feedback or concerns, please don't hesitate to reach out. We hope to have the opportunity to provide a better experience during your next visit. Sincerely, Hotel Management 

Business response:

Dear Cathy, thank you for your feedback. We're sorry to hear that your stay didn’t meet your expectations. If there is anything specific you feel could have been better, we would appreciate hearing from you so we can continue to improve. We hope to have the chance to welcome you back in the future and provide a better experience. Sincerely, Hotel Management 

Business response:

Dear Alija, thank you for your feedback. We’re sorry to hear that our breakfast and coffee didn’t meet your expectations. We’re working with our food and beverage team to improve the quality and strength of our offerings, and we hope you’ll give us another chance to provide a better morning experience on your next visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We are genuinely sorry to see that your stay was disrupted by odor concerns and noise from another guest’s pet. We understand how important a peaceful and comfortable environment is, and we apologize that your experience fell short. While we are pet-friendly, we do expect all guests to follow guidelines that ensure a restful stay for everyone. Your comments have been shared with the appropriate team, and we’re committed to improving the comfort and atmosphere of our property. We appre... read more

Business response:

Dear Guest, We appreciate you being our guest and sharing your insights. We sincerely apologize for the unpleasant odors you experienced during your stay. Our guests should always expect a fresh and welcoming environment, and we regret that we fell short in this aspect. Please know that we are addressing these concerns with our housekeeping team to uphold our standards and prevent future occurrences. We appreciate your feedback and hope you will give us another chance to provide a better experience.Sincerely,Hotel Management