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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First of all this place has roaches very old very nasty. We had to wait 30 minutes before anyone came to the front desk and they refused to give us our money back.
Business response:
Dear Tamika, we sincerely apologize for the issues you experienced during your stay. This is not the standard of cleanliness or service we strive to provide. Please know that we take your concerns seriously and are addressing the matters with our team to ensure improvements are made. We regret that your experience was not up to expectations and hope you give us another opportunity to provide a positive experience. Sincerely, Hotel Management.
Business response:
Dear Vannica, thanks for taking the time to rate your recent experience with us. We are sorry to hear that things fell short of expectations. We would love to learn more about how we could have made this an excellent visit. Please come back and see us again soon. Sincerely, Hotel Management.
Business response:
Dear Devin, thanks for taking the time to rate your recent experience with us. We are sorry to hear that things fell short of expectations. We would love to learn more about how we could have made this an excellent visit. Please come back and see us again soon. Sincerely, Hotel Management.
Business response:
Dear Freddy, thanks for taking the time to rate your recent experience with us. We are sorry to hear that things fell short of expectations. We would love to learn more about how we could have made this an excellent visit. Please come back and see us again soon. Sincerely, Hotel Management.
Business response:
Dear Yomayra, thanks for taking the time to rate your recent experience with us. We are sorry to hear that things fell short of expectations. We would love to learn more about how we could have made this an excellent visit. Please come back and see us again soon. Sincerely, Hotel Management.
It's a very old property with old cabinets and appliances as well as terrible beds.
Business response:
Dear Kevin, Thank you for sharing your feedback. We sincerely apologize for the disappointment you experienced with the condition of the property and the comfort of the beds. We understand how important these aspects are to a pleasant stay and regret that we fell short of your expectations. Please be assured that we are committed to continually improving our facilities and services. Your comments will be shared with our team to help guide future updates. We appreciate your input and hope you will consider giving us another o... read more
Business response:
Dear Kimberly, thank you for taking the time to rate your stay. We truly apologize that your experience did not live up to your expectations and would love to learn more about how we can improve for the future. We hope to have the opportunity to restore your faith in us in the future. Sincerely, Hotel Management.
Business response:
Dear Krishnagiri, thank you for taking the time to rate your stay. We truly apologize that your experience did not live up to your expectations and would love to learn more about how we can improve for the future. We hope to have the opportunity to restore your faith in us in the future. Sincerely, Hotel Management.
Stay away and spend a few dollars more elsewhere Room next to outside light. Picture is at midnight since we checked in at 11:30pm. No shade and drapes did not close. Bathroom outlet did not work and outlet next to wall loose and possibly shorted since smelled smoke after a few minutes when something was plugged in to charge the phone. Charging plug extremely hot when went to unplug. Beds had plastic on them like you would see for bed wetters. Under sheets was dirty and food like the sheets were not changed and need just mad... read more
Business response:
Dear Jeff, We sincerely apologize for the unacceptable conditions you described and the distress it caused during your stay. This experience is far from the standard we strive to deliver, and we regret not meeting your expectations. Your detailed feedback about the room’s cleanliness, safety, and maintenance issues is highly concerning and will be addressed with urgency. We also acknowledge the frustration caused by the handling of your concerns at the time. Please know that we are taking steps to improve our accommodations ... read more
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,226 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.