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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Positives: More laminated flooring than carpeting made wheelchair rolling easier! Extremely friendly front desk daytime person named Mihir going above and beyond for the customer. Large single room made wheelchair turning easier. High wall TV mounting gave customer more space on dresser. Huge kitchen with plenty of counter space for food prep and tons of cabinets/drawers! Negatives: No automatic entrance doors to the building/lobby made entering and exiting the building EXTREMELY difficult for us wheelchair people! (Hey, isn... read more
Business response:
Dear John, thank you for your detailed feedback. We’re thrilled to hear that you appreciated the laminated flooring, spacious room, and the outstanding service from Mihir. While the ADA does not strictly require automatic doors, we do strive to create a welcoming environment for everyone and will continue to work towards enhancing our facilities for future comfort and ease of access. We hope to have the opportunity to welcome you back and provide a more comfortable experience. Sincerely, Hotel Management.
Tub was black almost and had hairs n door knob was so loose I couldn’t get in my room 10 min and pull up sofa mattress was bloody n they didn’t want to give any sheets or blankets to put on it
Business response:
Dear Asli, Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered with the sofa bed in your suite, along with the cleanliness and maintenance during your stay. We will address this with the appropriate teams to ensure that our accommodations meet the high standards we uphold. Additionally, Our front desk team is always available to assist you during your stay, and we regret that we did not meet your expectations regarding your request for sheets or blankets. We are truly sorry fo... read more
Business response:
Dear Behnam, thank you for taking the time to rate your stay. We truly apologize that your experience did not live up to your expectations and would love to learn more about how we can improve for the future. We hope to have the opportunity to restore your faith in us in the future. Sincerely, Hotel Management.
Cockroaches and bed bugs!
Business response:
Dear Cierra, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Business response:
Dear Kelly, thank you for taking the time to rate your stay. We truly apologize that your experience did not live up to your expectations and would love to learn more about how we can improve for the future. We hope to have the opportunity to restore your faith in us in the future. Sincerely, Hotel Management.
Business response:
Dear Brittany, thank you for taking the time to rate your stay. We truly apologize that your experience did not live up to your expectations and would love to learn more about how we can improve for the future. We hope to have the opportunity to restore your faith in us in the future. Sincerely, Hotel Management.
Business response:
Dear Cazanova, thank you for taking the time to rate your stay. We truly apologize that your experience did not live up to your expectations and would love to learn more about how we can improve for the future. We hope to have the opportunity to restore your faith in us in the future. Sincerely, Hotel Management.
Extremely bad experience I don’t recommend it at allllll I had requested non smoking hotel due to my asthma and lung issues the smoke smell did not stop for a second , all over hotel , electric plugs s didn’t work or outlets , extremely unsanitary dirty sheets , you can hear the springs under bed uncomfortable, I watched the supposedly cleaning lady she out the toilet brush in kitchen counter extremely unsafe unhealthy I will never ever recommend this place plus we didn’t get the deposit back
Business response:
Dear Nineveh, I’m truly sorry to hear about your experience. Your health and comfort are our top priorities, and it’s concerning to learn about the issues you faced with smoke, cleanliness, and maintenance. We take your feedback seriously and will address these matters with our team immediately. Regarding your deposit, please note that it takes on average 5 business days to see the funds released. Thank you for bringing these issues to our attention; we appreciate your insights and hope to improve for future guests. Sincerel... read more
If you can stay somewhere else do it, beads and mattresses are terrible you are going to end with terrible back pain.
Business response:
Thank you for sharing your feedback. We sincerely apologize for the discomfort you experienced with the beds and mattresses during your stay. Your comfort is a top priority, and we understand how crucial a good night's sleep is for an enjoyable visit. We are actively working to enhance our bedding quality and appreciate your insights. We hope you will consider giving us another chance in the future for a more comfortable experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,159 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.