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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms are full of roaches everywhere. I switched rooms but the roaches were everywhere. I left the same day I checked in.
Business response:
Dear Guest, We sincerely apologize for any disappointment you felt during your stay. We follow strict industry standards regarding cleanliness and pest control and regret falling short in your case. This is certainly not the standard we strive to maintain, and we will address this with our pest control provider to prevent future occurrences. Your feedback is invaluable in helping us improve, and we truly appreciate you bringing this to our attention. We would love the opportunity to regain your trust and provide you with a m... read more
Smelly. “Breakfast Included” is a joke! You can only grab and go with muffins with mold/fungi or granola bars.
Business response:
Dear Ravi, we sincerely apologize for the issues you encountered during your stay. The cleanliness of your room and quality of our breakfast offerings are very important to us, and we deeply regret that they did not meet your expectations. Your feedback is invaluable to us, and we hope to have the opportunity to provide you with a better experience in the future. Sincerely, Hotel Management.
Rooms were filthy mold in shower stained sheets and towels. Asked for another room and not my h better the smell of weed and very shaddy people walking around
Business response:
Dear Dawne, we sincerely apologize for the issues you encountered during your stay. Cleanliness and guest comfort are our top priorities, and we deeply regret that we fell short in providing that for you. We take your concerns seriously and will be addressing the cleanliness and maintenance of our rooms immediately. Your safety and comfort are very important to us, and we will also review our security measures. We truly appreciate your feedback and hope to have the opportunity to improve your experience in the future. Sincer... read more
Fire alarm went off at 11:00 Am and Front desk no nothing about it. Dirty room sheets and towels had stains and yellow overalls due to long time use. Bathroom had hairs. Bed had some kind of plastic sheet probably to protect the mattress from stains but made noice whenever you moved a bit on bed.
Business response:
Dear vipin, We appreciate you choosing us and writing a review. We sincerely regret the disruption caused by the fire alarm and any lack of communication from the front desk. While such incidents are beyond our control, our team should have proactively cleared our guests' concerns appropriately. Additionally, cleanliness is a top priority for us, and we apologize for falling short of this expectation. We will address this with our team to ensure our bedding and toilet cleanliness always align with our strict hotel standards.... read more
This property wasn’t the worst, but it was not the best. You could tell hotel staff was trying hard to keep the place clean. Constantly mopping and vacuuming, but we had a lot of roaches in our room. It’s coming in large extended stay hotels. It was also very loud! Lots of people doing laundry at all hours of the night and music and TV. Staff was friendly and attentive. Beds were horribly uncomfortable. I felt like they were doing their best, but I won’t go back.
Business response:
Dear Jessica, Thank you for your thoughtful feedback. We are grateful for recognizing our staff’s efforts to maintain cleanliness and provide attentive service. However, we sincerely apologize for the issues you experienced. We will address your concerns with our housekeeping team and pest control provider to take appropriate measures and prevent such occurrences from repeating. Your comments will be invaluable in enhancing guest comfort and overall experience. We regret that we fell short of your expectations and appreciate... read more
Business response:
Dear Thomas, we’re truly sorry to hear that your experience was not up to expectations. We take all feedback seriously and would love to learn more about what went wrong during your stay so we can address any issues and make improvements. Your satisfaction is important to us, and we hope you'll consider giving us another chance in the future. Sincerely, Hotel Management.
Business response:
Dear Francisco, thanks for taking the time to rate your recent experience with us. We are sorry to hear that things fell short of expectations. We would love to learn more about how we could have made this an excellent visit. Please come back and see us again soon. Sincerely, Hotel Management.
It smelled horrible and nothing was clean
Business response:
Dear Nayeli,Thank you for sharing your experience with us. We sincerely apologize for the unpleasant odor and lack of cleanliness you encountered during your stay. This falls far below the standards we strive to uphold, and we regret the discomfort it caused you. Please know that we take your feedback seriously and will address these concerns with our housekeeping and maintenance teams to ensure improvements are made promptly. Your satisfaction is important to us, and we truly hope you might give us another opportunity in th... read more
Business response:
Dear Michael, thanks for taking the time to rate your recent experience with us. We are sorry to hear that things fell short of expectations. We would love to learn more about how we could have made this an excellent visit. Please come back and see us again soon. Sincerely, Hotel Management.
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,226 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.