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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When we first checked in staff was very rude. Another group that was with us was a little under 21 which is fine, but never refund their money for their stay. They said it was already refunded back, but never saw the refund in our Account. Our room was supposed to have a couch didn’t get that either. Fast forward to check out time. I stood there for 30 minutes waiting to check out, with several other groups, just to be told “oh these are your rooms, thank you your good”. We asked for dishes for our room, which came dirty and... read more
Business response:
Dear Elizabeth, thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. It’s concerning to hear about the service issues and the problems with your room amenities. We take these matters seriously and will address them with our team to ensure improvements. We appreciate your insights and hope to have the opportunity to restore your faith in us in the future. Sincerely, Hotel Management.
Business response:
Dear Jane, thank you for taking the time to rate your stay. We truly apologize that your experience did not live up to your expectations and would love to learn more about how we can improve for the future. We hope to have the opportunity to restore your faith in us in the future. Sincerely, Hotel Management.
No me están tratando bien no limpian mi cuarto
Business response:
Dear Zenia, Thank you for sharing your concerns. Guest comfort is a priority, and we regret any inconvenience you experienced. As an extended-stay property, we follow a weekly housekeeping policy, but additional cleaning services are always available upon request with a minimal fee. We apologize for any communication lapses and assure you that your feedback will help us improve. Rest assured, maintaining high cleanliness standards is essential to us, and we’ll ensure these are consistently upheld moving forward.Sincerely,Hot... read more
It was horrible
Business response:
Dear Joseph,Thank you for sharing your feedback. We sincerely apologize that your experience did not meet your expectations. We strive to provide a comfortable and enjoyable stay for all our guests, and it is clear we fell short during your visit. Your concerns are important to us, and we will review your feedback to make improvements. We hope you might give us another opportunity to offer a much better experience.Sincerely,Hotel Management
We had to go up to the third floor 3 times to make sure the room was okay. Bathroom had mold and soap scum. There was hair in the toilet. Bed is extremely stiff
Business response:
Dear Stephany, thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered during your stay, as this is not the experience we strive to provide. Your concerns about cleanliness and comfort are being taken seriously, and we are addressing them with our team to ensure improvements are made. We appreciate your input and hope you might consider giving us another chance in the future. Sincerely, Hotel Management
No me gustó que cobran mucho dinero para la cantidad de horas, entré a las 8 de la noche y tuve que retirarme a las 11 de la mañana, cumplen solo 9 horas y no las 24
Business response:
Dear Yuzllamy, Thank you for choosing our hotel and sharing your overall experience. We appreciate your feedback about the value you received relative to the price of your time with us. We make every effort to ensure our rates are competitive with hotels in our area, and we strive to deliver the accommodations, service, and amenities our guests enjoy. As an extended-stay hotel, we offer affordable nightly, weekly budget, and long-term discount rates. We appreciate you being our guest and hope you will stay with us again when... read more
I Wasn’t able to check in and I didn’t receive my refund
Business response:
Dear Kyra,We apologize for the inconvenience you experienced. We take situations like this seriously, and we will address them with our team immediately. Please note that any financial inquiries on reservations made through a third-party, prepaid booking site, must be made through them, and we suggest you reach out to them directly. Your satisfaction is our top priority. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Room was dirty with hair on the toilet and in the bathroom sink. Floor was sticky so I wiped it with a towel and it was black. Property is run down and won’t ever stay here again.
Business response:
Dear Guest, Thank you for your comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered in your suite. We regret any oversights in preparing your room. Our goal is to offer each guest a suite that is up-to-date and refreshing. Rest assured, we will address this promptly with our concerned team. We double-checked all the rooms delivered, and we regret if we missed something. We appreciate you choosing to stay with us and eagerly expect to welcome you back on your next visit! Sin... read more
Business response:
Dear Vanessa, thank you for your feedback. We're sorry to hear that your experience was not up to our standards. We’re committed to improving and would appreciate any additional details on how we can enhance our services. Your comments are valuable to us as we strive to provide a better experience for all our guests. Sincerely, Hotel Management.
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,159 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.