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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No damage was done to the room and I was still charged the 50.00 fee
Business response:
Dear Keala, thank you for your feedback. We apologize for the inconvenience regarding the 50 fee. We take such matters seriously and will investigate the situation to ensure that any charges are accurate and fair. Please reach out to us directly so we can resolve this issue promptly and to your satisfaction. Sincerely, Hotel Management.
The kitchen had cockroaches. The bedding was scant. The TP was metered out one roll at a time. The corridor smelled. We asked for an extra dining chair multiple times - it never arrived.
Business response:
Dear Jane, thank you for bringing these issues to our attention. We sincerely apologize for the discomfort you experienced with the kitchen cleanliness, bedding, and amenities. This is not the standard we aim to uphold. We are addressing these concerns immediately to improve our facilities and service. Your feedback is invaluable, and we appreciate your patience as we work to resolve these issues. Sincerely, Hotel Management.
Near malls lots of shopping and food places around
Business response:
Dear Syed, Thank you for your feedback! We’re pleased to hear that you enjoyed the convenient location and proximity to shopping and dining options. We strive to offer a comfortable stay and a well-situated location for our guests. If you have any additional comments or suggestions for improvement, we’d love to hear them. We look forward to welcoming you back in the future.Sincerely,Hotel Management
Business response:
Dear Benjamin, thank you for your feedback. We're sorry to hear that your experience was not up to our standards. We’re committed to improving and would appreciate any additional details on how we can enhance our services. Your comments are valuable to us as we strive to provide a better experience for all our guests. Sincerely, Hotel Management.
Business response:
Dear Phil, thanks for taking the time to rate your recent experience with us. We are sorry to hear that things fell short of expectations. We would love to learn more about how we could have made this an excellent visit. Please come back and see us again soon. Sincerely, Hotel Management.
Not having breakfast
Business response:
Dear Pedram, Thank you for your feedback. We understand that breakfast is an essential aspect of your stay, and we apologize for any disappointment regarding this. While we do not offer a traditional breakfast service, we provide a Grab and Go Breakfast option for your convenience. We appreciate your comments and will consider them as we evaluate our amenities. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
Business response:
Dear Jodie, thanks for taking the time to rate your recent experience with us. We are sorry to hear that things fell short of expectations. We would love to learn more about how we could have made this an excellent visit. Please come back and see us again soon. Sincerely, Hotel Mangement.
Business response:
Dear Kathleen, thank you for taking the time to rate your recent experience with us. We apologize that your stay was not a positive one. We always appreciate feedback on how to improve for the future. We hope to regain your trust in the future. Sincerely, Hotel Management.
Choice of restaurants
Business response:
Dear Maria, Thank you for sharing your thoughts. It seems you were considering dining options in the area. While we don't provide specific restaurant recommendations, we are pleased to offer a location that is accessible to various dining choices. We hope your stay was enjoyable overall.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,159 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.