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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place smelled upon getting off the elevator to our floor. The floor of our room was sticky and dirty. The bed did not have bed skirts as advertised in photos, yet, it looked more like a pulled out cot. The bed itself was squeaky with each movements, which was interrupting our sleep. The top bed sheet had stains. The water was hard and the hand and body soap bars were not moisturizing at all. It felt like wax and did not smell good. Some of the towels were not white and had stains on them. Overall, it was a total mess and... read more
Business response:
Dear Lily, Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your stay, including cleanliness concerns, discomfort with the bed, and the quality of amenities. This is not the experience we aim to provide, and we will address these matters with our team to make improvements. Your feedback is valuable to us as we continue working to enhance our services. We truly hope you will consider giving us another chance to provide a better experience on your next visit.Sincerely,... read more
Stay was absolutely HORRIBLE.... ROOM WAS DIRTY AND HAD BUGS... I had to chage my own sheets apawn arival... Roof was leaking from room above at entrance.. No one came to fix anything... staff was VERY RUDE AND NON HELPFUL N0R CARISMATIC.. I would NOT recommend this hotel to ANYONE....
Business response:
Dear Troy, we sincerely apologize for the experience you had during your stay. This is not the standard we strive to uphold, and we regret that the room cleanliness, maintenance issues, and service fell short of your expectations. We take your feedback seriously and will address the concerns regarding the cleanliness, leaks, and staff professionalism to ensure future guests do not encounter similar issues. We appreciate you bringing this to our attention, and we hope you will give us another chance to provide a much better e... read more
They did not return my deposit
Business response:
Dear Quinteo, we apologize for the inconvenience regarding your deposit. This is certainly not the experience we aim to provide, and we would like to resolve this matter as quickly as possible. Please reach out to our customer service team directly with your booking details, and we will investigate the issue. Thank you for your understanding, and we hope to resolve this to your satisfaction. Sincerely, Hotel Management.
Business response:
Dear Troy, we sincerely apologize for the experience you had during your stay. This is not the standard we strive to uphold, and we regret that the room cleanliness, maintenance issues, and service fell short of your expectations. We take your feedback seriously and will address the concerns regarding the cleanliness, leaks, and staff professionalism to ensure future guests do not encounter similar issues. We appreciate you bringing this to our attention, and we hope you will give us another chance to provide a much better e... read more
There are more luggage carts needed at this location. Both elevators make a very loud noise while riding them. It’s awfully scary and sounds like both elevators are in need of repair. Guess should be allowed extra face towels 2 are not enough. Guess should not be inconvenienced with swapping out towels for new ones we don’t work there. That needs to stop. You need to separate cleaning rags from face towels. Cleaning rags should be used for cleaning not for bathing with and face towels for our face snd body I don’t use the sa... read more
Business response:
Dear Charlotte, thank you for your detailed feedback. We're glad you enjoy our hotel, and we truly appreciate your suggestions for improvement. We’ll certainly look into providing more luggage carts, addressing the elevator noise, and enhancing our towel and linen quality. Your comments about air fresheners, coffee service, and overall comfort are also noted, and we’ll work to make those improvements to create a more inviting experience for all our guests. We hope to welcome you back soon and provide an even better stay! - S... read more
Night no towels and pillows
Business response:
Dear Vondell, Thank you for staying at Extended Stay America. We apologize for the inconvenience with towels and pillows during your visit. Our team is available to assist with any requests, and we are always happy to provide additional items upon request to make your stay more comfortable. We look forward to welcoming you back.Sincerely,Hotel Management
The room had very thin lightweight bedding and no extras blanket in the closet. The pillows were so thin you had to fold in half to be somewhat comfortable. There were no glasses or dish ware in the kitchenette area.
Business response:
Dear Guest,Thank you for sharing your feedback, and we apologize for the discomfort you experienced during your stay. We regret that the bedding and pillows did not meet your expectations, and we understand how important these details are for a restful experience. Additionally, we apologize for the lack of dishware in the kitchenette. Your comments will be shared with our team to ensure these issues are addressed moving forward. We are committed to improving our services and hope you will give us another chance to provide a ... read more
Business response:
Dear Erica, thank you for taking the time to rate your stay. We truly apologize that your experience did not live up to your expectations and would love to learn more about how we can improve for the future. We hope to have the opportunity to restore your faith in us in the future. Sincerely, Hotel Management.
The room the gave me wasn't clean and didn't have any towels
Business response:
Dear Vondell, Thank you for staying with us at Extended Stay America. We apologize for any housekeeping oversight. We will address this internally with our team to ensure we are thorough in cleaning and work to improve our accommodation going forward so that our guests can have a clean, comfortable stay. Regarding towels, please know that our guests can always request clean and fresh towels at the front desk while you are still with us. Ensuring a comfortable experience for our guests is very important to us, and we are work... read more
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,226 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.