Extended Stay America - Chicago - Schaumburg - Convention Center

Business response:

Dear Towanda, thank you for your feedback. We apologize for the issues you encountered during your stay, including the condition of the countertops, bedcovers, and towels. We take your comments seriously and are committed to improving our guests' experience. We appreciate your input and hope to have the opportunity to welcome you back for a better stay in the future. Sincerely, Hotel Management. 

Business response:

Dear Zenia, thank you for taking the time to leave a review. We’re sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we would appreciate any specific insights you might have to help us improve. We hope to have the chance to make it right in the future. Sincerely, Hotel Management. 

Business response:

Dear Vondell, thank you for taking the time leave this review. We're thrilled to hear that you had a positive experience with us. Your support means a lot, and we look forward to welcoming you back soon! Sincerely, Hotel Management. 

Business response:

Dear John, thank you for your detailed feedback. We’re thrilled to hear that you appreciated the laminated flooring, spacious room, and the outstanding service from Mihir. While the ADA does not strictly require automatic doors, we do strive to create a welcoming environment for everyone and will continue to work towards enhancing our facilities for future comfort and ease of access. We hope to have the opportunity to welcome you back and provide a more comfortable experience. Sincerely, Hotel Management. 

Business response:

Dear Asli, Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered with the sofa bed in your suite, along with the cleanliness and maintenance during your stay. We will address this with the appropriate teams to ensure that our accommodations meet the high standards we uphold. Additionally, Our front desk team is always available to assist you during your stay, and we regret that we did not meet your expectations regarding your request for sheets or blankets. We are truly sorry fo... read more

Business response:

Dear Behnam, thank you for taking the time to rate your stay. We truly apologize that your experience did not live up to your expectations and would love to learn more about how we can improve for the future. We hope to have the opportunity to restore your faith in us in the future. Sincerely, Hotel Management. 

Business response:

Dear Cierra, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management 

Business response:

Dear Kelly, thank you for taking the time to rate your stay. We truly apologize that your experience did not live up to your expectations and would love to learn more about how we can improve for the future. We hope to have the opportunity to restore your faith in us in the future. Sincerely, Hotel Management. 

Business response:

Dear Brittany, thank you for taking the time to rate your stay. We truly apologize that your experience did not live up to your expectations and would love to learn more about how we can improve for the future. We hope to have the opportunity to restore your faith in us in the future. Sincerely, Hotel Management.