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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear Leticia, thank you for taking the time to rate your recent experience with us. We truly apologize that things fell short of expectations. We would love to learn more about how we could have made this a more pleasant experience. We hope to have the opportunity to welcome you back for a better experience in the future. Sincerely, Hotel Management.
Business response:
Dear Almir, thanks for taking the time to rate your recent experience with us. We are sorry to hear that things fell short of expectations. We would love to learn more about how we could have made this an excellent visit. Please come back and see us again soon. Sincerely, Hotel Management.
We were there for only 2 hours before we decided to leave. We felt unsafe and there was roaches in our room. I do not recommend this place
Business response:
Good afternoon Shiloh,Thank you for taking the time to tell us about your recent experience. We are sorry to hear that things fell short of expectations. We are always looking for opportunities to improve for our guests!We hope to welcome you back in the future. Have a great day!
I will never go there again,the personal seemed to be upset for something if they don't appreciate the job they should stay home,no respect at all
Business response:
Dear Octavio, Thank you for sharing your experience. We regret that the interactions with our team did not meet your expectations. We strive to provide friendly and respectful service to all our guests, and it is disappointing to hear this was not reflected during your visit. Your feedback is important, and we will address it with our staff to ensure a more welcoming atmosphere in the future.Sincerely,Hotel Management
There were cockroaches all over the place
Business response:
Dear Veronica, Thank you for bringing this to our attention. We sincerely apologize for the unwelcome situation you encountered. The presence of pests is not acceptable, and we are committed to ensuring a clean and comfortable environment for all guests. Your comments have been shared with our team, and immediate action is being taken to address this issue. We appreciate your feedback and are working to improve.Sincerely,Hotel Management
Stains in their sheets we ended up leaving at midnight they didn’t change the bedsheets and we decided to leave never staying there again
Business response:
Good afternoon Manuel,Thank you so much for taking the time to rate and review your recent visit with us. We appreciate your feedback and we will be sure to follow up on the issues that you encountered straight away. We are sorry to hear that things fell short of expectations.Please come back and see us again soon. Have a great day!
It sucks
Business response:
Good afternoon,Thanks for taking the time to rate your recent experience with us. We are sorry to hear that things fell short of expectations. We would love to learn more about how we could have made this an excellent visit. Please come back and see us again soon.Have a great day!
Felt like I was gonna get mugged 24/7.
Business response:
Good afternoon Terrence,Thank you for taking the time to rate and review your recent experience. We are sorry to hear that it fell short of expectations. We appreciate your time and patronage. Have a wonderful day!
Rooms are fairly clean but showers have moldy or black spots on tile and caulked seams.
Business response:
Dear Adolfo, Thank you for your comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered in the bathroom of your clean suite. We regret any oversights in preparing your room. Our goal is to offer each guest a suite that is clean and refreshing. Rest assured, we will address this promptly with our concerned team. All the rooms that were delivered were double-checked, but we are sorry if we missed something in between. Please allow us to check out what went wrong and ensure we ar... read more
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,159 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.