This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear Cazanova, thank you for taking the time to rate your stay. We truly apologize that your experience did not live up to your expectations and would love to learn more about how we can improve for the future. We hope to have the opportunity to restore your faith in us in the future. Sincerely, Hotel Management.
Extremely bad experience I don’t recommend it at allllll I had requested non smoking hotel due to my asthma and lung issues the smoke smell did not stop for a second , all over hotel , electric plugs s didn’t work or outlets , extremely unsanitary dirty sheets , you can hear the springs under bed uncomfortable, I watched the supposedly cleaning lady she out the toilet brush in kitchen counter extremely unsafe unhealthy I will never ever recommend this place plus we didn’t get the deposit back
Business response:
Dear Nineveh, I’m truly sorry to hear about your experience. Your health and comfort are our top priorities, and it’s concerning to learn about the issues you faced with smoke, cleanliness, and maintenance. We take your feedback seriously and will address these matters with our team immediately. Regarding your deposit, please note that it takes on average 5 business days to see the funds released. Thank you for bringing these issues to our attention; we appreciate your insights and hope to improve for future guests. Sincerel... read more
If you can stay somewhere else do it, beads and mattresses are terrible you are going to end with terrible back pain.
Business response:
Thank you for sharing your feedback. We sincerely apologize for the discomfort you experienced with the beds and mattresses during your stay. Your comfort is a top priority, and we understand how crucial a good night's sleep is for an enjoyable visit. We are actively working to enhance our bedding quality and appreciate your insights. We hope you will consider giving us another chance in the future for a more comfortable experience.Sincerely,Hotel Management
When we first checked in staff was very rude. Another group that was with us was a little under 21 which is fine, but never refund their money for their stay. They said it was already refunded back, but never saw the refund in our Account. Our room was supposed to have a couch didn’t get that either. Fast forward to check out time. I stood there for 30 minutes waiting to check out, with several other groups, just to be told “oh these are your rooms, thank you your good”. We asked for dishes for our room, which came dirty and... read more
Business response:
Dear Elizabeth, thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. It’s concerning to hear about the service issues and the problems with your room amenities. We take these matters seriously and will address them with our team to ensure improvements. We appreciate your insights and hope to have the opportunity to restore your faith in us in the future. Sincerely, Hotel Management.
Business response:
Dear Jane, thank you for taking the time to rate your stay. We truly apologize that your experience did not live up to your expectations and would love to learn more about how we can improve for the future. We hope to have the opportunity to restore your faith in us in the future. Sincerely, Hotel Management.
No me están tratando bien no limpian mi cuarto
Business response:
Dear Zenia, Thank you for sharing your concerns. Guest comfort is a priority, and we regret any inconvenience you experienced. As an extended-stay property, we follow a weekly housekeeping policy, but additional cleaning services are always available upon request with a minimal fee. We apologize for any communication lapses and assure you that your feedback will help us improve. Rest assured, maintaining high cleanliness standards is essential to us, and we’ll ensure these are consistently upheld moving forward.Sincerely,Hot... read more
It was horrible
Business response:
Dear Joseph,Thank you for sharing your feedback. We sincerely apologize that your experience did not meet your expectations. We strive to provide a comfortable and enjoyable stay for all our guests, and it is clear we fell short during your visit. Your concerns are important to us, and we will review your feedback to make improvements. We hope you might give us another opportunity to offer a much better experience.Sincerely,Hotel Management
We had to go up to the third floor 3 times to make sure the room was okay. Bathroom had mold and soap scum. There was hair in the toilet. Bed is extremely stiff
Business response:
Dear Stephany, thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered during your stay, as this is not the experience we strive to provide. Your concerns about cleanliness and comfort are being taken seriously, and we are addressing them with our team to ensure improvements are made. We appreciate your input and hope you might consider giving us another chance in the future. Sincerely, Hotel Management
No me gustó que cobran mucho dinero para la cantidad de horas, entré a las 8 de la noche y tuve que retirarme a las 11 de la mañana, cumplen solo 9 horas y no las 24
Business response:
Dear Yuzllamy, Thank you for choosing our hotel and sharing your overall experience. We appreciate your feedback about the value you received relative to the price of your time with us. We make every effort to ensure our rates are competitive with hotels in our area, and we strive to deliver the accommodations, service, and amenities our guests enjoy. As an extended-stay hotel, we offer affordable nightly, weekly budget, and long-term discount rates. We appreciate you being our guest and hope you will stay with us again when... read more
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,226 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.