This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place smelled like a zoo, I understand that the hotel is pet friendly but when it’s pet friendly that means you need to purchase products that remove animal smells. Not only did the entire hallway and elevator smelled like a bunch of animals so did my room I asked for another that didn’t have that animal smell, they were able to provide me another room that isn’t smell like dog ass but it was a different smell
Business response:
Good morning Taquesha,Thank you for taking the time to rate and review your recent experience with us. We are sorry to hear that things fell short of expectations and we will use this feedback to work on some changes to enhance the guest experience at our hotel moving forward!We hope to welcome you back again in the future!Have a great day!
The room and management had issues. The bed sheets as well as blankets were disgusting, with numerous stains throughout. I tried to get more at the front desk but they were not helpful at all, providing zero solution to the problem. The hotel hallways smelled bad and the room itself was particularly peculiar. Would not stay here again nor would I recommend anyone else to either.
Business response:
Good morning Jean Carlos,Thank you so much for taking the time to rate and review your recent stay with us. We are sorry to hear that things fell short of expectations and we will be sure to utilize this feedback to follow up and make the necessary changes to enhance our guest experience moving forward.Have a great day!
Infested with BED BUGS! Roaches! Galore! I will be contacting corporate to get ALL MY MONEY BACK. I have pictures & videos.
Business response:
Dear Kaeyla, We sincerely apologize for any inconveniences during your stay. We always aim to deliver the best possible experience, and apologize for missing the mark on this occasion. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent stay you should have experienced on this visit. Sincerely, Hotel Management
The room was trash. Had a drawer on the dresser that was broke off on one side. The laminate wall paneling was peeling off from floor to ceiling. The bed had no box spring so we would sink through the worn out mattress down to the platform. The floors were sticky, when I went to the desk the first time to ask if someone could come mop the floors while we were at dinner I was told there's nobody from housekeeping here anymore. We got in at 7, left to go to dinner, and 15 minutes after coming back the fire alarms went off. The... read more
Business response:
Dear Matt, i’m truly sorry to hear about the issues you encountered during your stay. This is far from the experience we strive to provide, and I appreciate you bringing these concerns to our attention. We’re addressing the maintenance and housekeeping issues you mentioned to ensure this does not happen again. I apologize for the lack of assistance and communication you experienced, and I’m sorry we didn’t meet your expectations. We sincerely hope to have the opportunity to regain your trust in the future. Sincerely, Hotel M... read more
Please look elsewhere The room needs serious attention, there were multiple holes in the wall from where they moved a mirror. The room smelled like garbage. The beds were not traditional hotel beds but more like trundle beds not even attached to the wall. The bed my kids slept in made a loud noise anytime they moved. The "free" breakfast is an assortment of granola bars. Hindsight being 20/20, i should have spent the extra $30 and stayed at a different property.
Business response:
Dear Andy, Thank you for your feedback. We apologize for the condition of your room and the unpleasant odor you experienced. We are addressing the issues with wall repairs, bed quality, and breakfast options to ensure a more comfortable stay in the future. We appreciate you bringing these concerns to our attention and understand your disappointment. We hope you might consider giving us another chance to provide a better experience. Sincerely,Hotel Management
Business response:
Dear Jorge, We sincerely apologize for any inconveniences during your stay. We always aim to deliver the best possible experience, and apologize for missing the mark on this occasion. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent stay you should have experienced on this visit. Sincerely, Hotel Management
The staff were not friendly. Queen sized bed is really a full sized bed. Hair left all over the room.
Business response:
Dear Channel, Thank you for your feedback. We're sorry to hear about your experience with the room and staff. Our goal is to provide clean, comfortable accommodations and a welcoming environment. Our team will address your comments about the bed size and cleanliness to ensure improvements are made. We appreciate your input as it helps us enhance our guest experience.Sincerely,Hotel Management
property is announce with breakfast, the only thing they have is coffe.
Business response:
Dear Denis, thank you for your feedback. We’re sorry to hear that our breakfast offerings did not meet your expectations. We aim to provide a more comprehensive breakfast experience and will take your comments into account as we review our offerings. We appreciate you bringing this to our attention and hope to have the opportunity to better serve you in the future. Sincerely, Hotel Management.
Business response:
Dear Anonymous, We sincerely apologize for any inconveniences during your stay. We always aim to deliver the best possible experience, and apologize for missing the mark on this occasion. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent stay you should have experienced on this visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,159 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.