This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Skokie
- Hotels
- Skokie, IL
About this business
Location details
5211 Old Orchard Rd., Skokie, IL, 60077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No accommodations I had nowhere to sleep they were too reluctant to let me stay in the lobby to figure out why they screwed my reservation without a refund
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Would not recommend. No room service No breakfast. Room service was weekly instead of daily. No breakfast provided. Only coffee and granola bars. Rooms did not have essentials like a coffee maker and coffee as offered in other hotels (as standard) with the same and even better price. Only thing i liked was that it was close to old orchards mall which had places to eat and shop around. Thats pretty much it. Check in and check out was easy.
Business response:
Jasmeet, thank you for sharing your feedback. We are sorry you were unhappy with our housekeeping policy and regret you were unaware of our dishware policy. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. On a positive note, we are pleased to know you liked our location. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hot... read more
Room We Never Used But Got Charged! We landed at midnight at O’Hare, got our rental car, arrived at hotel at 1am and were told we couldn’t check in until 2am! We had a funeral to attend that morning. The hotel desk attendant had forgotten that he had one more party (us) still to check in. So he allowed the computers to be shut down and their hotel audit was in progress. He didn’t “pre-key” our room. Exhausted, we said cancel our room, we’ll walk across the parking lot to another hotel and ask if they had an available room. T... read more
Business response:
Dear Mark, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Worst experience of my life.Staff is not attentive to customers needs or concerns.Very bad condition of the beds and pillows.All the hallways smell of smoke and marijuana .
Business response:
Saif, thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your comments are important for our improvement, so we have discussed them with the appropriate individuals to ensure we deliver much better future guests experiences going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
The property was very dirty. The customer service was very poorly, the room was not what we expected.
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience this caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
Room had clearly not been cleaned. Also, smelt horrible.
Business response:
Alexander, thank you for sharing about your recent stay with us. We are sorry that you had some housekeeping issues in your room and we agree, this is unacceptable. We have already followed up with our housekeeping team to check into where we may have missed a step, and will take corrective action so that this does not happen again in the future. Thank you again for taking the time to share your comments. We hope to have another chance to host your lodging needs again, and have you enjoy our accommodations the way you should... read more
It’s usually a nice place to stay but this one time I had a room that smelled like feet and had to open a window to take the smell out. The bathroom was not cleaned and I was missing bath dry towels. The bathroom was dirty. I was told that a supervisor was going to give me a call back about my stay and I’ve never received anything from the manager at all
Business response:
Shyniece, please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Skokie
How is Extended Stay America - Chicago - Skokie rated?
Extended Stay America - Chicago - Skokie has a 3.4 star rating with 2,472 reviews.
When is Extended Stay America - Chicago - Skokie open?
Extended Stay America - Chicago - Skokie is open now. It will close tomorrow at 12:00 a.m.