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Extended Stay America - Chicago - Skokie
- Hotels
- Skokie, IL
About this business
Location details
5211 Old Orchard Rd., Skokie, IL, 60077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had booked a room on line with two double beds. Got to hotel and staff said they overbooked on line so only available room had one double bed. Got to room and bathtub had sewer back up in the tub. They gave us another room but the toilet was backed up. The “breakfast” was packs of instant oatmeal and very little coffee. Told the front desk staff and they acted annoyed they were asked to make more. The room had a kitchen but no dishes or anything. Had to go to front desk for plates and silverware. The toiletries were basicall... read more
Business response:
Thank you for evaluating your visit. We apologize for the mix-up with your reservation and the maintenance issue you encountered in your rooms. Please be assured that we have discussed your feedback with the appropriate teams, and we're taking immediate actions to make sure such incidents do not occur again. Also, know the items such as kitchenware and toiletries are available at the front desk as per the brand standard and are always complimentary. We hope this unfortunate situation will not prevent you from staying with us... read more
The front desk staff were indifferent at best, absent at worst. The smell in the hallway was terrible, and in the evening, in my room, I could smell cigarette smoke from some other room. Simple amenities, like one baggage cart that could hardly roll straight, do not get much attention.
Business response:
We appreciate the valuable feedback about your stay. We are sorry for the smell you experienced during your stay and for the inconvenience it caused. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
John, thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Stephanie, first and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Great everything but Expedia messed up our reservation
Business response:
Thank you for taking the time to fill out the online survey about your stay. We cannot speak on behalf of the agent that assisted with your reservation, but we are very sorry for the inaccurate booking. We hope you will give us an opportunity to make it up to you on a future stay. We are positive you will leave with a more favorable impression. Sincerely, Hotel Management
The Convenient shopping around the property was only thing I liked. The Room smelled like mildew, the bath tub stopped up and the bedding wasn't clean.
Business response:
Thank you for taking the time to post a review. We are sorry we let you down with regard to the cleanliness of your room. We have procedures in place to inspect every room after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. Our housekeeping team has been informed and will take whatever action is needed to prevent a future occurrence. We appreciate your valuable feedback and hope that you will give us a second chance to make a better impression. Sincerely, ... read more
Might be good for out of town contractors This is a no frills hotel: No gym , no pool , no breakfast unless you count granola bars and muffins. The room needed updated, the bed were too hard and it was hard to get comfortable, It is an average hotel room.The staff was OK, not overly friendly. At times the main entrance was populated by contractors smoking and drinking beer. The main entrance smoking area is way too close the lobby, multiple times there was 4 gentlemen loitering there it was hard for my wife and 16 year old g... read more
Business response:
Joseph, thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management
Business response:
Please accept my apology for not living up to your expectations during your visit. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Skokie
How is Extended Stay America - Chicago - Skokie rated?
Extended Stay America - Chicago - Skokie has a 3.4 star rating with 2,472 reviews.
When is Extended Stay America - Chicago - Skokie open?
Extended Stay America - Chicago - Skokie is open now. It will close tomorrow at 12:00 a.m.