This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Skokie
- Hotels
- Skokie, IL
About this business
Location details
5211 Old Orchard Rd., Skokie, IL, 60077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The cost was very good. But, I’ve learned a lesson that I prefer to pay the extra $10.00. First, I want to make it clear that the staff is super! The front desk woman works very hard. Wearing different hats that keep her very busy and always on her feet. Yet, she is very friendly, courteous and genuinely offers her help if you need it! However, the room was less than what I expected. It was clean, and the bed was comfortable but the toilet kept running (I’m a light sleeper) and there was no hot water in the bathroom. I have ... read more
Business response:
Thank you for your review. We're glad to know you were pleased with the service provided by our front desk associate, but we're sorry for the maintenance issues you encountered in your room and for not meeting your expectations with our grab-and-go breakfast. Please be assured that we have asked the appropriate team to fix the problems you mentioned. We will also share your feedback with our Brand Leaders so that they can use it while planning new breakfast offerings. We hope you will consider a return visit so we can restor... read more
Horrible
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your review. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Got a room with blood and urine bed sheets. Moved to another room without them apologizing. Woke up the next morning with bed bug bites all over my body. Dont stay here, it's disgusting.
Business response:
Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Check in process was quick, but the room was missing light bulbs, there was a bag taped over the smoke alarm, there were no bowls, plates or any sort of utensils in the kitchen. Called down first thing in the morning to ask a question and got a recording that said “We are experiencing a high volume of calls. Try again later.” Stay here only if every other hotel in the area is booked.
Business response:
Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Business response:
Kathleen, thank you for choosing our hotel for your stay. We were disheartened to see your rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Dirty lobby, chipped paint everywhere, smells in lobby, broken down van in parking lot. Did not feel safe really. Felt like everything was the absolute minimum in terms of amenities, facilities, etc. I will say the employees were nice and friendly.
Business response:
Susan, we are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
well !! Toilet paper holder was missing rod, Toilet seat was broken and night shift lady was so rude.
George the manager lied about there being rooms with smooth Tubs. Tubs are rough here. I trusted when I booked 60 days he woukd find me a room with a tub that wasn't rough and hurt my skin. A teapot was given to me that poured out pieces of black chips. George the mgr explained it like this : "we're not supposed to give out kettles anyway." I asked for cooking pots and the front desk gave me pots with the black coating chipped and peeling. When I pointed it out the receptionist's face dropped as if it was my fault. Unbelieva... read more
Business response:
First, we apologize for not handling your issue with empathy and with satisfaction. Upon receiving this review, we've immediately approached the associate who serviced you and also the supervisor to get clarity and to ensure that situations such as yours are handled swiftly and appropriately. We can assure you we have learned from this incident, and the directive is clear on how we will respond to handling guests issues going forward. We are terribly sorry for the disruptions and hope that you will consider staying with us a... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Skokie
How is Extended Stay America - Chicago - Skokie rated?
Extended Stay America - Chicago - Skokie has a 3.4 star rating with 2,471 reviews.
When is Extended Stay America - Chicago - Skokie open?
Extended Stay America - Chicago - Skokie is open now. It will close tomorrow at 12:00 a.m.