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Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were no kitchen utensils, available.
Business response:
Dear Eric, Thank you for visiting our hotel and taking the time to post your review. We hope you enjoyed a pleasant stay despite the concern regarding our kitchen amenities. We continually strive to improve our services and accommodations, and we thank you for the constructive feedback. To ensure their cleanliness, we keep kitchenware at the front desk, and our team delivers them to your suite upon request. However, we apologize if we missed informing you about this, and we will instruct our front desk to be more diligent in... read more
Our room wads clean . The hotel needs a renovation. No vending machines in hotel or ice machines.
Business response:
Dear Gina, Thank you for choosing Extended Stay America for your time in Chicago. We aim to provide seamless service and exceptional accommodation for our guests. Therefore, we are genuinely pleased that you enjoyed our clean suites. Moreover, we have noted your observations and will share your concerns with our brand leaders to ensure we deliver the outstanding experience our guests should always expect when staying with us. We appreciate your valuable feedback, as it always helps us improve our hotel. It was a pleasure hav... read more
The room was clean and customer service was good, but there was a stinch of marijuana coming thru the vent and hallways and we were under the impression the rooms are smoke free, as a result we will not be returning to Extended Stay.
Business response:
Dear Eric, Thank you for being our guest and informing us about the smoke issues you encountered. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We hope we have a future opportunity to restore your confidence in our hotel.Sincerely,Hotel Management
Apartment or hotel? This place was inexpensive but didnt think anything of it. Well when i arrived there were a bunch of shady people (not an opinion) standing out front being super loud. Ok, no biggie. It reaked of smoke (non smoking hotel), and people lived there. Was the worst I've stayed at, but DEFINITELY not the best! Very outdated! Wont be back. Wont recommend.
Business response:
Dear Guest, We apologize for the inconvenience you encountered during your stay. We strive to provide a comfortable and welcoming environment for all guests, and we regret that your experience fell short of your expectations. Your feedback is essential to us; we take your concerns seriously and will use it to improve the overall guest experience. Should you reconsider, we hope to provide a more enjoyable stay. Thank you for your feedback.SincerelyHotel Management
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 3.4 star rating with 1,533 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.