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Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The person checking you in wasn't sure about what she was doing. Had to wait 30 minutes. Went to the room there was garbage and dirty linens outside the door, no shower curtain or towels. Bare minimum of cooking/eating utensils available
Business response:
Dear Michelle, Thank you for sharing your experience with us. We apologize for the challenges you faced during check-in and for the state of the room upon arrival. It is our goal to provide a smooth and welcoming stay, and we regret not meeting those expectations. Your comments about cleanliness and room amenities are noted, and we are committed to improving these areas to better serve our guests.Sincerely,Hotel Management.
Fridge didn't work, ac barely worked, room smelled liked feet
Business response:
Dear Korbin, Thank you for bringing these concerns to our attention. We apologize for the inconvenience caused by the malfunctioning appliances and the unpleasant odor in your room. Providing a comfortable environment is essential, and your feedback highlights areas that need improvement. We are committed to addressing these issues to enhance the guest experience and hope to provide you with a more pleasant stay in the future.Sincerely,Hotel Management.
The entire place smelled like urine, trash and smoke
Business response:
Dear carmen, Thank you for bringing this to our attention. We sincerely regret that your experience was affected by unpleasant odors. Maintaining a clean and fresh environment is important to us, and we understand how this impacted your stay. Your feedback will be shared with our team to ensure improvements are made. We hope to provide a more pleasant visit in the future.Sincerely,Hotel Management
It was filthy - room wasn’t ready - still left from the previous occupants. We decided to stay somewhere else. So gross.
Business response:
Dear Heather, Thank you for your feedback. We deeply regret that your experience did not meet our standards. Maintaining cleanliness and ensuring rooms are properly prepared are top priorities for us. We apologize for any inconvenience caused and are addressing these issues to prevent future occurrences. Your input is valuable as we strive to improve our services. We appreciate you bringing this to our attention.Sincerely,Hotel Management
Was not expecting the Ritz but the cleanliness of this place was non existent. Dirty floors, tub, microwave. Roughed up furniture and a stove so old it qualifies for social security. Absolutely not to standard for any type of motel, hotel or inn. Never again
Business response:
Dear Giovanni, Thank you for your feedback. We sincerely regret that your stay did not meet your expectations. Maintaining high cleanliness standards is crucial to us, and your comments about the condition of the rooms will be reviewed with our team. We apologize for the issues you encountered and understand your concerns. Your input is valuable as we strive to enhance our guests' experiences. We appreciate your comments and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
Not clean dirty No phone charger accessable
Business response:
Dear Syed, Thank you for bringing these concerns to our attention. We apologize for the lack of cleanliness you experienced and the inconvenience of not having accessible charging options in your room. Maintaining a clean environment and ensuring guest comfort are important to us. Your feedback will be shared with the team so that the necessary improvements can be made. We appreciate your input and hope for another opportunity to serve you better.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 3.4 star rating with 1,585 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.