This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel is very conveniently located and the hotel staff was trying to be helpful. However, the hotel condition is way below industry standard. First room had thick cigarette smell even though the room was supposed to be a "Non-smoking" room, second room had odor smell that the staff said was originated from the room carpet. A big bug was found on the room table. No shampoos or conditioners were provided in the room. The customer was asked to buy those things from the vending machine for themselves.
Sheets stained on 1 bed, other bed had damp sheets. No pillow case on 1 pillow. Asked to have sheets changed was told no maid service on duty and no extra rooms. Asked for refund and went to Holiday Inn.
Not very clean but you get what you pay for.
It took quite a while to get service at the counter. I was asked to fill out a form without explanation. The hotel halls and room had an unpleasant odor. The refrigerator made noises. The sheets were stained and damp. When I asked to have the sheets changed I was told no house keeping was available nor were other rooms. We requested a refund and left.
Terrible. Do not stay here The room didn't have a phone and it smelled like cigarettes. When i called the front desk (from my cell phone) all that she could offer me was an air freshener for the room. After I got off the phone i realized that the tv didn't work so i went to the front desk. Again I was offered an air freshener and told that there was nothing more she could do.
Was not able to check in due to hotel over booking and spent an hours and a half looking for another reservation
Unsatisfied Room was not as advertised on app
Business response:
Dear Antoine, Thank you for being our guest. We are genuinely sorry to learn that your accommodations did not meet expectations. We understand how frustrating it can be when the experience does not reflect what was presented. Please know that your feedback is being reviewed with urgency to help ensure greater accuracy in our future representations. We regret any inconvenience caused and hope to have the opportunity to provide a more seamless and positive stay in the future. Your insights are appreciated and support our commi... read more
I tried to check in and wasn’t allow due to not having a physical ID but a picture. And they decided to still keep my money instead of return it.
Business response:
Dear Devan, Thank you for bringing this matter to our attention. We understand how disappointing it must have been to encounter difficulty during the check-in process. Identification protocols are in place to help ensure a consistent and secure experience for all guests, and we regret that this disrupted your plans. We appreciate you sharing your concerns, and your comments will be shared with our team as we continue striving to maintain a respectful and dependable environment for everyone. We hope to welcome you under bette... read more
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 3.4 star rating with 1,695 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.