Extended Stay America - Cincinnati - Blue Ash - Kenwood Road

Jason 

on Expedia

a year ago

I asked to have the water drip with no water flow fixed in bathroom sink. Two of the staff wrote down my request. After the third night, I talked to a wonderful staff member in the morning that apologized for the issue and actually got it fixed. The first two staffers were useless and obviously not concerned about my well being. 

Kara 

on Expedia

a year ago

I will say that the lady that checked us in was super nice and accommodating. However, the room? Was gross. Smelled like wet dog. Chair had mold and/or barf on it. Surfaces had dust, dirt, and hair. Sink backed up. Bed seemed clean but uncomfortable. Air conditioning was good but blew the drapes open. Carpet seemed like a animal pulled it up in parts. Just, CLEARLYthis place is not getting cleaned properly between guests. This was a one night stopover on our way to another destination, so we stayed. However, we had it booked... read more

Mark J. Miller 

on Expedia

2 years ago

Extended Stay review-Cincinnati Road trip, 2023 Rented 2 rooms for 4-man road trip to the Cincy Open, August 2023 The Pros: $72 per room per night!!! Big parking lot. Near Chik Fil A and Skyline Chili, 15-20 minutes from the tennis center. Front desk greets you quickly (smile you are on camera), they seemed nice. Big room, full fridge/freezer, small kitchen. AC was good and not too loud. There were Cons: Lots of bugs. Killed dozens of small roaches on floors, walls and kitchen counter. Had trouble sleeping because I was worr... read more

Kimberly 

on Expedia

2 years ago

Poor service You booked us in a handicap room which they didn’t have, and they were all booked up. The motel found us a cancellation room which was smaller and without all the perks but for the same price also you booked us for one night the motel has a two night policy for the weekend we never had this issue with your booking site before I’ll use other sites next time. 

Anonymous 

on Expedia

2 years ago

Never again Had a reservation for months; or credit card was charged before we ever arrived. Upon arrival, we were informed there was no room in spite of our longstanding reservation. A refund was refused, stating we had to contact the website we booked through. When I contacted the website they confirmed that the charge had been made by the hotel itself. The website representative called the hotel who said the refund would be processed in 3-5 days. 

Anonymous 

on Expedia

2 years ago

Extended stay hotels need a change for the better There is no grand enterance to the hotel like a regular hotel. The front door is located in the corner. Check in was easy. When we opened the door to our room there was a strong smell of incense or patchouli type of smell and it was smoldering, i wanted to go sleep out in my car but i made it through the night. The sheets felt sticky at the foot of the bed and the carpet was sticky feeling as well. There is zero counter space in the bathroom in the room we had, just a sink an... read more