This profile has been claimed by the business owner or representative.
Extended Stay America - Cincinnati - Blue Ash - Kenwood Road
- Hotels
- Blue Ash, OH
About this business
Location details
11145 Kenwood Rd., Blue Ash, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Thee bummiest place. The place stank and was extremely bummy
Business response:
Dear Sonae, Thank you for your feedback. We’re sorry to hear about the unpleasant odor and condition you encountered. This is not the standard we aim to maintain, and we are addressing these concerns with our team to ensure improvements are made. Your comfort and satisfaction are important to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a more pleasant experience in the future. Sincerely,Hotel Management
Rude Staff Staff incredibly rude
Business response:
Dear David, Thank you for your candid feedback about your recent stay with us. Our team strives to provide excellent customer service to all our guests, and we are sorry that we did not meet our usual standards. This is not the impression we like our guests to leave with. Appropriate measures have been taken to ensure this is not repeated. We would love the opportunity to provide you with the hospitality you should have experienced on this visit.Sincerely,Hotel Management
Property was dated and the rooms were beat up with worn anc and torn carpet. The manager on duty wasn't any help and looked and acted very unprofessional. I would not recommend this hotel at all. There is another Extended Stay America about 2mins away on Reed Hartman.
Business response:
Dear James, Thank you for choosing to stay with us during your recent visit to our area. We understand that the cleanliness of our accommodations plays a vital role in creating a pleasant stay for our guests, and we apologize for any inconvenience you may have experienced. We have already shared your feedback with our housekeeping team, and we are working to ensure that our guests have the best possible experience when they stay with us in the future. Thank you again for your feedback; it helps us improve our service and bet... read more
Stinky and sticky room. The room was supposed to be smoke free but it reeked of cigarettes. The bathroom floor was sticky.
Business response:
Dear Gerardo, Thank you for choosing to stay at our hotel during your recent visit to our area. We understand that first impressions are essential, and clean accommodations play a vital role in creating a pleasant stay. We apologize for any inconvenience you experienced during your stay, and we have shared your feedback with our housekeeping team to take quick action. We hope you will consider staying with us again and allow us to provide you with a seamless and enjoyable stay.Sincerely,Hotel Management
We had to change rooms at midnight because we found roaches in our room. The second room they gave the air conditioner had a pretty bad musty smell coming from it
Business response:
Dear Elizabeth, Thank you for taking the time to share your feedback regarding your recent visit. We are genuinely sorry for the inconvenience caused by having to switch your room after your arrival. Ensuring our rooms meet the highest standards of comfort and cleanliness is a top priority for us, and we regret not meeting these expectations. We have addressed this issue with the relevant department and appreciate you bringing this to our attention. We are committed to providing the most comfortable accommodations, and we ho... read more
This place has cleary declined since my last visit!! Its cleanliness is a joke..dog hair was in room ,room smelled like dog urine and they did a terrible job of trying to mask it,moved to different room guman hsir caked up in shower
Business response:
Dear Foxx, We sincerely appreciate your loyalty and regret to hear that your most recent visit did not live up to the positive experience you've had in the past. Please accept our apologies for the inconvenience. We have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. We hope to welcome you back and provide you with the exceptional experience you always deserve.Sincerely,Hotel Management
The air conditioning did not work at all. I was hoping it would kick in during the night but it actually made the room hotter because it was working so hard. I also found a plastic bag IN MY SHEETS labeled “tip”..which was a first. As a traveler who had just drove 9 hours, I was too exhausted to complain or request a new room. Instead, my hope is that they will see this review and do their best to make the proper changes. The location is great and this hotel has great potential. There needs to be some drastic changes though.... read more
Business response:
Dear Bri, Thank you for choosing to stay at our hotel. We are disappointed to know you had issues with the air unit in your room. Our goal is always to provide a comfortable experience; therefore, we are deeply sorry for the inconvenience this has caused. Thank you for bringing this to our attention; remedial steps within the concerned departments are underway to ensure future guests are not similarly impacted. We eagerly anticipate the opportunity to welcome you back for a more pleasant stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Blue Ash - Kenwood Road
How is Extended Stay America - Cincinnati - Blue Ash - Kenwood Road rated?
Extended Stay America - Cincinnati - Blue Ash - Kenwood Road has a 3.3 star rating with 1,429 reviews.
When is Extended Stay America - Cincinnati - Blue Ash - Kenwood Road open?
Extended Stay America - Cincinnati - Blue Ash - Kenwood Road is open now. It will close tomorrow at 12:00 a.m.