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Extended Stay America - Cincinnati - Blue Ash - Kenwood Road
- Hotels
- Blue Ash, OH
About this business
Location details
11145 Kenwood Rd., Blue Ash, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There’s no counter top in the bathroom for your toiletries. You have leave your toiletries in the room and get them into the bathroom one by one as you use them. The air conditioner was very loud.
Business response:
Saravanakumar, thank you for sharing your experience at our hotel. We regret not meeting your expectations and apologize for the inconvenience you experienced due to the air conditioner. We will address this with our maintenance team and take steps to ensure we are more diligent going forward. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Property not well maintained
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
Not as described and not a good value Not a great stay or value. The description of the room said it included dishes, pots/pans, utensils…. As you’d expect at extended stay, and WHY we booked the room. So imagine my disappointment when we had gone shopping for groceries, expecting to be able to eat in. I had to go get plates, cups, forks… oh, and NO coffee maker. Place was really dirty. We got some water on the bathroom floor so I mopped it up with our own paper towels, and yuck… the floor was filthy. And no ICE maker. Lots ... read more
Business response:
Lynn, thank you for evaluating your stay with us. We are sorry for the disappointing experience you had with us and apologize for the cleanliness issues you experienced. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We also want to share with you that kitchenware items are always available at our front desk as brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is appreciated, and we wil... read more
Grime and grundge
Business response:
Lenor, thank you for choosing to stay with us. We apologize for not living up to our commitment to clean, fresh accommodations during your visit. We are working with our housekeeping department to make sure all procedures are being followed, so this does not repeat. We hope you will stay with us again so we can have an opportunity to provide you with a much better experience. Sincerely, Hotel Management
très moyen comme hôtel Le lit n'était pas très confortable et avec des draps tâches. Un bas sale trâinait du client avant sous une chaise ??? balayeuse a été passé ou pas ? non insonorisé encore moins avec une chicane de couple qui crie à 4am. Salle de bain moyennement propre mettons. La réception m'a très bien accueuillie sur ça je n'ai rien à dire.
Business response:
Julie, thank you for taking the time to evaluate your stay. We regret our beds were not to your comfort and the noise disturbance you experienced. Please know our front desk is always available to help you make the most out of your stay, and we would have been happy to resolve the issue while you were here. We will also address your comments regarding the cleanliness issues you encountered with our housekeeping team, and rest assured, we will take the necessary steps to ensure we are more diligent going forward. We hope to h... read more
Disappointed on so many levels... This place had a great rating and a great price - this place was a disaster. I have lost my trust in hotels.com in their reviews! The place was dirty, too small, no electric outlet (had to unplug the light) except by the stove. No countertop in the bathroom to place my toothbrush/other bathroom items. No luggage stand. The chair looked like someone vomitted on it...I had to cover it with a towel. I'm not sure who writes these positive reviews??
Business response:
Patricia, thank you for your candid evaluation. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding the issues you outlined and make sure the problems are fixed immediately. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Managemen... read more
I was not happy that it only had a stand up shower. A very small stand up shower. Specifically as a female and with kids you need a normal shower with tub. Also I was not made aware that you were responsible for your own housekeeping, including trash and linens. You have to pay for housekeeping for a fee. I would’ve paid extra to stay at a nice normal hotel
Business response:
Thank you for your feedback. We regret the disappointment you had with the shower in your suite. We also apologize for the inconvenience you as our associates did not explain our housekeeping policy. We will utilize your comments to inform our guests. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Blue Ash - Kenwood Road
How is Extended Stay America - Cincinnati - Blue Ash - Kenwood Road rated?
Extended Stay America - Cincinnati - Blue Ash - Kenwood Road has a 3.3 star rating with 1,429 reviews.
When is Extended Stay America - Cincinnati - Blue Ash - Kenwood Road open?
Extended Stay America - Cincinnati - Blue Ash - Kenwood Road is open now. It will close tomorrow at 12:00 a.m.