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Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
- Hotels
- Blue Ash, OH
About this business
Location details
4630 Creek Rd., Blue Ash, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
TERRIBLE Terrible customer service claimed they do not know why we were charged a fee Dave stated he has to talk to his employees about why but cannot remove fee
Business response:
Dear Desarae, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. Please feel free to reach out to our front desk so we can look over the statement and make the necessary changes. It was a pleasure hosting you, and we look forward to hearing from you.Sincerely,Hotel Management
No coffee maker in room. Very limited breakfast. No vending machines. $50 refundable deposit required to make sure we didn't trash the room. This deposit was in addition to a $25 pet fee. Higher priced than most other hotels. A terrible value for the money.
Business response:
David, thank you for being our guest. We regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
My Expedia reservation was for one night, 05/24, at $79.69; the manager was very abrasive when I arrived and added an refundable incidental fee. When I checked my credit card statement it showed that they charged my card $141.28. This was not the fee listed on my expedia reservation. I can't reach the hotel property.
Business response:
Howard, thank you for posting a review of your recent stay. We regret your disappointment with some of our charges. Please know, that any incidental hold remaining will be refunded back to your account, and this can take your bank a few business days to process. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Roaches
Business response:
Rita, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully you will consider us as your hotel of choice if you are in the area again. Sincerely,... read more
They charged my card for something I did not do customer service was horrible
Business response:
Ashley, thank you for sharing your candid review. We are sorry for the inconvenience you have with the billing issues of your stay. Please kindly reach out to our front desk team, as they will be more than happy to assist you. We appreciate your patience and hope to serve you again! Sincerely, Hotel Management
Scary and smelled really bad It smelled really bad.
Business response:
Kawanna, thank you for staying at our hotel. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns with our housekeeping team to ensure we are well-poised to serve you better during your next stay. Thank you for sharing your feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
How is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman rated?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman has a 3.4 star rating with 1,574 reviews.
When is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman open?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman is closed now. It will open tomorrow at 8:30 a.m.