This profile has been claimed by the business owner or representative.
Extended Stay America - Cincinnati - Fairfield
- Hotels
- Fairfield, OH
About this business
Location details
9651 Seward Rd., Fairfield, OH, 45014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff were friendly when I saw them. The continental breakfast is not a breakfast. You’d do better to just offer great coffee. Skip the other items as they are not good even on the low end. The hallway had an odor. The room felt really drab. I believe you could cut the breakfast and add $10 a night and have the finances to do a light refresh to rooms and hire better staff. Those two changes for me would make this a four star.
Business response:
Dear Yvette, Thank you for sharing your detailed feedback. We appreciate your kind words about the staff and understand your concerns regarding the breakfast offering, hallway atmosphere, and room condition. Your suggestion to improve the rooms and focus on quality service is valuable and will be shared with our team. We hope you will consider staying with us again, allowing us to provide an even better visit. Sincerely, Hotel Management
Very dated. Old furniture. Our non smoking room smelled like smoke. We realized the next morning the smoke detector was covered in plastic & a rubberband. No hair dryer. Complimentary breakfast was definitely lacking.
Business response:
Dear Guest, Thank you for sharing your feedback. We’re sorry about the condition of your room and the concerns you encountered, particularly with the smoke detector. Safety is a top priority, and we’ve notified our property engineer to inspect the room thoroughly. For future visits, please know our front desk is always available to assist with amenities or any assistance you need during your stay. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you again. Sincerely, Hotel Manageme... read more
Important point- NO ELEVATOR IN THIS 3 STORY BUILDING! Either I missed that or it wasn’t stated. That’s a big deal when traveling with someone who can’t manage stairs! The only selling point of our stay here was the front desk staff who was very helpful and friendly. We had two units. Both were very run down and in need of repair and both smelled horrible (think mold, must, smoke, pot, and air freshener). The outside door to get into the building also stopped by our rooms working during our stay. Ironically, the units were c... read more
Business response:
DearGuest, Thank you for your detailed feedback. We're glad to know our front desk team made a positive impact and that housekeeping maintained a clean environment. However, we sincerely apologize for the issues that detracted from the perfection of your experience. Your comments about accessibility and the state of repair are important and will be addressed internally. We understand the frustration and hope you'll consider giving us another opportunity in the future to provide a more comfortable experience. Sincerely, Hotel... read more
New to Cincinnati Room was very clean and fresh smelling. Rikki was very friendly. Definitely will return.
Business response:
Dear Guest, Thank you for taking the time to provide such a thoughtful review. We are delighted to learn that Rikkimade a positive impact during your stay at Extended Stay America, and we are pleased to hear that you found the rooms clean and your overall experience smooth and satisfactory. Thank you for sharing your review with other travelers. We appreciate your enthusiasm about returning and look forward to your next visit. Sincerely, Hotel Management
The staff was really great. They didnt have any regular rooms left that are dog friendly, so the owner gave me a free upgrade. The room was very clean, super quiet, and overall just a great experience. I highly recommend staying there
Business response:
Dear Guest, Thank you for sharing your experience! We’re glad that our staff made your stay enjoyable and that you and your furry friend were well taken care of with a complimentary upgrade. It’s great to know the clean and quiet room helped create a positive visit. We truly appreciate your recommendation and look forward to welcoming you back again soon to Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Fairfield
How is Extended Stay America - Cincinnati - Fairfield rated?
Extended Stay America - Cincinnati - Fairfield has a 3.5 star rating with 1,273 reviews.
When is Extended Stay America - Cincinnati - Fairfield open?
Extended Stay America - Cincinnati - Fairfield is open now. It will close tomorrow at 12:00 a.m.