Extended Stay America - Cincinnati - Fairfield

Business response:

Krista, thank you for being our guest. We are sorry for the issues you had in your room and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the suite to remove the odor. We wish we had the opportunity to address the noise problem you had while you were here as we would have done our best to ensure you were comfortable. Please revisit us so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for the feedback. We are sorry for the unpleasant odor you encountered and regret the inconvenience caused. We have shared your feedback with the housekeeping team to be more diligent in their efforts. We also regret that you did not feel completely secure at times. We take the safety and security of all of our guests very seriously, and our well-trained associates are capable enough to handle any kind of situation. We hope you will consider giving us a second chance in the future. Sincerely, Hotel Management 

Business response:

Beverly, thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Stephen, thank you for choosing Extended Stay America. It’s a pleasure to know overall you enjoyed your time with us. However, we are sorry your sleep was disturbed due to the construction noise. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management 

Business response:

Mark, thank you for choosing our hotel. We are sorry for the smoke odor you encountered and regret the inconvenience caused due to the internet connectivity. We have shared your comments with the housekeeping as well as the maintenance team so that we can improve our future guests’ experience. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely... read more

Business response:

Thank you for choosing our hotel. We are sorry our associates were not at the desk and regret the inconvenience caused. We have shared your feedback with the front desk team to ensure this does not happen again. Thanks again, and we hope to see you soon for a better experience. Sincerely, Hotel Management