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Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Clean. Looks remodeled in last 5-10 years. Near freeway hear some traffic at night. Only muffin, granola bar or oatmeal snack breakfast. No new towels after the first set for a 3 night stay.
Business response:
Thank you for staying with us at Extended Stay America. We are glad you loved our well-maintained property and had an overall pleasant stay. However, we are sorry for the noise issue you experienced and regret that our breakfast offerings were not appealing to you. Please note, towels can be exchanged at the front desk and are complimentary. We will remind our staff to communicate this more clearly going forward. Thank you again, and we look forward to welcoming you back soon. Sincerely, Hotel Management
My television would not come on and the front desk didnt know how to turn it on.
Business response:
Thank you for sharing your feedback. We are sorry our team could not assist you in making use of the television which led to slight disappointment. Your feedback will help us improve our future guests' experiences. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose Extended Stay America again in the future. Sincerely, Hotel Management
Clean & comfortable. Nice continental breakfast. Good value. Thanks.😊
Business response:
Thank you for the nice comments about your stay at Extended Stay America. We are glad you enjoyed our well-kept property and that you found us to be a great value. We are also pleased you took advantage of our grab-and-go breakfast offerings and had you had a memorable stay. Thank you again for your review. We look forward to your next visit! Sincerely, Hotel Management
Good location, poor food, and cleanliness (elevator, lobby, rooms) was average or below. Vague damp stickiness on everything from doorknobs to sheets, and we never did identify the smell. Check in and out was quick and painless.
Business response:
Thank you for reviewing your stay. We're glad to know our location was ideal for you and that you were pleased with the service provided by our front desk associates. However, we're sorry for the cleanliness issues you encountered while you were here. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely... read more
The hotel is close to the interstate. It has been updated, so the rooms look pretty good, but there was a musty smell in the bathroom. They only have one person on a night, who must have a lot to do in the back....this makes it hard to get their attention to check out. They need a bell or something!
Business response:
Fufe, thank you for sharing your feedback. Although you liked our convenient location and that you had an overall pleasant stay, we apologize for the inconvenience you had due to the odor issue and the latency in the service levels. Your feedback concerning the odor issue is discussed with the appropriate team to do a deep cleaning of your room. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 3.7 star rating with 1,769 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.