This profile has been claimed by the business owner or representative.
Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Poor standards, not enough cleaning in the main hotel areas. Spotted a few bugs in the room, didn't smell great
Business response:
Dear David, We appreciate your feedback and apologize for not meeting your cleanliness and pest control expectations. We take these issues seriously and will work with our pest control provider and housekeeping department to prevent future problems. We strive to provide a comfortable and hygienic environment and hope to serve you better during your next stay with us. Thank you for your time and consideration.Sincerely,Hotel Management
Very outdated The hotel room was dated to at least the 70s early 80s. The shower was barely large enough for a size 12 female to turn around in. The partying down the hall and the stench of marijuana was horrible. However the sheets were clean.
Business response:
Dear Maria, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
Booking was easy ....but hotels.com needs to do better with knowing if a hotel is booked or not... i booked around 6pm.... i than called the hotel to conferm my reservation....the person saidnyes we have it for you.... when i arrived around 11pm....they told me no room available....i than found another hotel that had a room i paid cash for that....
Business response:
Dear David, We apologize for the issues you experienced during check-in. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. We will take appropriate measures with our team members and train them to handle such situations better. We hope to have another opportunity to welcome you back for the flawless stay you deserve.Sincerely,Hotel Management
The staff was great when we’re checking in, when we went to check out our room it smelled of mold. We asked for a refund and we were told we would have to wait to the morning. Overall I wouldn’t stay there at all.
Business response:
Dear Alyssa, Thank you for informing us about the mold smell in your room. We apologize for the inconvenience and will investigate the issue. We'll speak with our staff to ensure better communication and quicker resolution in the future. If you have any other concerns, please reach out to our team. Thank you for your feedback.Sincerely,Hotel Management
The room wasn't clean as it should have been. Plus it was infested with ants
Business response:
Dear Tonya, We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience for which we are known.Sincerely,Hotel Management
our experience is horrible I have never had such experience. no common restroom no breakfast but adertised as free breakfast. elevator does not work all the time, no USB plug, room is smelly. washroom has no place to put my toothbrush etc. It is not worth a penny. Will never stay in hotel of this name. a great regret. shoukld ask for refund.
Business response:
Dear chung-ching, Thank you for staying at our hotel and sharing your comments. Please accept our sincere apologies for not delivering the exceptional stay you deserved, and we are disappointed to learn about the issues you encountered. Your feedback is important to us, and we will address these adequately. Don't hesitate to reach out to us at the hotel if you need any assistance. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Sheets felt greasy and smelled like bug spray. Ewww.
Business response:
Dear Tina, Thank you for choosing to stay at our hotel during your recent visit to our area. We understand that first impressions are essential, and clean accommodations play a vital role in creating a pleasant stay. Therefore, we apologize for any inconvenience you experienced during your stay. We have shared your feedback with our housekeeping team to take quick action. We hope to serve you again and provide you with the outstanding and seamless stay that you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 3.7 star rating with 1,769 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.