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Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
I liked nothing about this property, it was very dirty, smelled horribly. The bed had hair and lint in the sheets and the sheets appeared stained. I checked out, did not stay there and requested a refund. I have not yet received that refund.
Business response:
Dear Scott, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Smell
Business response:
Dear Sun, Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. Rest assured that we have taken immediate action to address the issue and are implementing measures to prevent a recurrence. We hope to have the opportunity to better your stay, should your travel plans bring you back to the city.Sincerely,Hotel Management
Front desk person was not guest friendly. Our room smells so bad I complained him but no action was taken.
Business response:
Dear Tulsi, Please accept our sincere apologies for not providing the attentive service we strive to give every guest. We are reviewing these concerns with our associates to ensure we are promptly and appropriately responding to every guest request. Additionally, we have taken serious note of your experience and promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. We remain committed to providing you with the highest level of service and look forward to the opportunity t... read more
Poor oversll stay Water would not drain in shower The breakfast was a joke Coffee was bad Dirty washcloth already hanging in shower Lady just came into room for no reason.. said she was checking to see if anyone had checked into the room yet.. tv was on and everything
Business response:
Dear Matt, We deeply empathize with the inconvenience and less-than-favorable experience you had at our hotel. We are truly sorry that our service fell short of your expectations, and we fully understand your disappointment with the various issues you encountered. Rest assured, this incident will be thoroughly addressed with the relevant parties to prevent its recurrence. While we understand that this cannot alter your experience, we sincerely hope you will accept our apologies and trust in our commitment to improvement.We a... read more
This property is housing homeless people. Did not feel safe from the moment we pulled into the parking lot.
Business response:
Dear Meghan, Thank you for taking the time to share your valuable feedback. Your comment is very important to us, and we want to assure you that our guests' safety and well-being are paramount to us. To this end, we have a security presence on our premises. Your comfort and satisfaction are of paramount importance to us, and we look forward to the opportunity to provide you with the exceptional experience you deserve in the future.Sincerely,Hotel Management
This is the worst hotel I have stayed. So dirty, sheets were clean and shower was hot. The hotel was just dirty, trash all over outside. Was not cheap either. We couldn’t wait to get out of there. I’m not one to complain, that is how bad this place is!
Business response:
Dear Kerry, Thank you for choosing to stay with us during your recent visit to our area. We understand that the cleanliness of our accommodations plays a vital role in creating a pleasant stay for our guests, and we apologize for any inconvenience you may have experienced. We have already shared your feedback with our housekeeping team, and we are working to ensure that our guests have the best possible experience when they stay with us in the future. Thank you again for your feedback; it helps us improve our service and bet... read more
Our room smelled like an old pet shop filled with wet dogs. Front desk promised a room that was NOT given to guests with pets. After entering a room, we knew immediately that was not true. I returned to the front desk and the employee just said, "that's not a pet room, the smell must be because it just rained." The smell was overpowering. Guests without pets can smell that in a heartbeat, so stop offereing rooms that are "pet free".
Business response:
Dear Elizabeth, Thank you very much for staying at our hotel. We always strive to provide our guests with the highest standards of comfort and cleanliness, and we are disappointed to hear that we fell short of your expectations. Please accept our most sincere apologies for any inconvenience caused. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this matter with our housekeeping department. We hope you will give us another opportunity to serve you in the future and pr... read more
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 3.4 star rating with 2,355 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.