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Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Got bitten by bed-bugs.
Business response:
Dear Guest, we apologize for the situation you described. When staying with us, you are correct to expect a comfortable, clean, and bug-free environment. Although we regularly treat, to uphold our company's high standards, we have contacted our pest control provider to inspect and treat the room you occupied as a precaution. Thank you for bringing this to our attention. We work hard to make our guests happy, failing in this case. Hopefully, you will consider us your hotel of choice if you are in the area again.Sincerely,Hote... read more
The fixtures were old. Toilet seat broke. Constant weed smoking in the stairwell. Floors were dirty, appliances nasty, transferred me to this location because the one I choose was full. Noisy intersate
Business response:
Daniel, thank you for taking the time to share your feedback. We take the upkeep of our accommodations seriously, and thus, it is disappointing to know you were unhappy due to the housekeeping and maintenance issue in your suite. Please be assured your comments will be relayed to appropriate teams in the effort to deliver the well-appointed rooms our guests deserve. We have also noted your additional comment as we do everything in our capacity to prevent such activities from occurring on your premises and appreciate you brin... read more
Beds comfortable. Had to ask for everything needed for the room including cups, silverware, toaster, coffee maker. Key cards had to be activated over and over.
Business response:
Valerie, thank you for sharing your experience at our hotel. We are sorry for the inconvenience you had due to our kitchenware policy and the issue you faced with the key cards. We hope you stay with us again the next time you are in the area. Sincerely, Hotel Management
If we haven’t paid in advance we would have left b Checked in late and no one was at the front desk. There was a sign that said be back in 10 minutes. The hotel is old and run down.
Business response:
Thank you for staying with us and leaving your review. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
I booked with Travelocity and once I arrived the clerk stated the hotel was overbooked and there was no rooms (2) for us. We drove from over 2 hours away and nothing was more frustrating than to be told we didn’t have a room after we already booked it. No apologies No trying to assist us nothing! Very very bad customer focus and I will never book with Travelocity or this hotel again! Also I need my credit card refunded right away!!!
Business response:
LaRon, thank you for taking the time to share your feedback. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Not good The fire alarm went off at 2 in the morning and woke everyone up. I went downstairs to ask what happened, she rudely said it was fake? And prior to that, i asked for an extra pillow and they was all out?
Business response:
Nina, thank you for your review. We are sorry for the false fire alarm and apologize for the poor service you received. We will bring your concerns to the attention of our staff as we continuously strive to improve. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The elevator was broken and we were on the fourth floor. I know we got the last room but this wasn’t mentioned until after I had paid and gotten my room key. No one ever came to the front desk at check out so we just left.
Business response:
Thank you for staying with us and sharing your experience. Please accept our apology for the elevator not working properly and for the inconvenience it may have caused. Unfortunately, maintenance issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. Also, we regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will l... read more
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 3.7 star rating with 1,769 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.