Extended Stay America - Cincinnati - Florence - Turfway Rd.

Anonymous 

on Expedia

4 years ago

The elevator was broken and we were on the fourth floor. I know we got the last room but this wasn’t mentioned until after I had paid and gotten my room key. No one ever came to the front desk at check out so we just left. 

janie 

on Expedia

4 years ago

The floor that I stayed on (2nd) has the strongest odor of sewage.. It smelled horrible and made me nauseous. The hotel staff imposed my privacy& totally embarrassed me as they opened the door while I was getting dressed. The snack & drink machines were broken & they offered no coffee or juice. The room I stayed in hadn’t been cleaned properly, as there was hair shavings around the sink and in bathtub. 

Hannah 

on Expedia

4 years ago

Terrible stay overall. The shower wall had residue where it looked like it had been sprayed to be cleaned, but never was. I stayed at this location bc it had a "kitchen" It took 2 hours to boil water to boil potatoes, no joke. There was no oven. The fire alarm started going off bc the exhaust vent fan didn't work. The bed was a worn out spring mattress. The 1 vending machine that they had didn't work. There were Reese pieces under the edge of the bed. The check-in lady was extremely nice. 

Anonymous 

on Expedia

5 years ago

is was okay until i called back up there i left my nike air max $100 brand new shoes i was told they had them i could pick them up at front desk . when i went to get them they were no where to be found . I believe one of the staff members stole them and brought them home still havent been reimbursed nor has any one contacted me about them .I would have to say the worst customer service evet. 

John 

on Expedia

5 years ago

Just OK for a budget hotel. Floors need cleaning throughout, especially under the beds. Bathroom was unacceptably musty smelling (mildew?). Beds and bedding was good. What is being served as "breakfast" should be referred to as coffee and snacks. 

Charese 

on Expedia

5 years ago

Disappointed customer Needs some updates, better beds and spreads. No coffee in the room and only one towel and rag for a suite. Man at the front desk appeared to occupied to help a mother struggling with luggage and could open the door. Dark hallways, and dirty appearing carpet and linens. Check in was prompt and Check out was easy. Cancelled second night! 

Pam 

on Expedia

5 years ago

It’s exactly what you would expect from a $49.00 hotel. Dirty, extremely smelly and inconvenient. The staff was very nice I must say.