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Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Disappointed customer Needs some updates, better beds and spreads. No coffee in the room and only one towel and rag for a suite. Man at the front desk appeared to occupied to help a mother struggling with luggage and could open the door. Dark hallways, and dirty appearing carpet and linens. Check in was prompt and Check out was easy. Cancelled second night!
Business response:
Thank you for the review of your stay. We are sorry for not meeting your expectations and for the issues you encountered in your suite. We will share your concerns with the appropriate team to ensure a better experience going forward. We also apologize for the cleanliness issues you experienced and regret the inconvenience it caused. Your comments will be shared with our housekeeping team to review and action. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
It’s exactly what you would expect from a $49.00 hotel. Dirty, extremely smelly and inconvenient. The staff was very nice I must say.
Business response:
Thank you for taking the time to review your experience and letting us know how we can improve. Although you liked our staff, we are sorry for the issues you encountered with the odor and cleanliness in your room. Be assured this has been shared with the housekeeping department to ensure a better experience going forward. We value your feedback and hope you will give us a chance to serve you better in the future. Sincerely, Hotel Management
Stairwell had bag of trash, stairs covered with debris. Cabinets still had food in it from previous guest and the dresser still had someone else’s clothing in it. I was afraid to sleep under covers although the bed was made well.
Business response:
Robin, thank you for being our guest. We genuinely care about delivering a clean stay to all of our guests and thus apologize for the cleanliness issue which hampered your visit. Your feedback is essential, so we have discussed it with our housekeeping team to ensure we always deliver a comfortable stay to all of our guests who walk in our doors. Please consider a return visit to our hotel so that we can improve your impression of us on a future date. Sincerely, Hotel Management
The rooms cleanliness needs to be improved. The smells/odors in the room were not good.
Business response:
We are concerned about the cleanliness issues you encountered in your room, and we have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, so please know this is not usual for us. Thank you for your feedback, and we hope you give us another chance to host you in the future. Sincerely, Hotel Management
The queen bed was actually a full. They advertised breakfast and it was actually coffee and crackers. All around disappointing.
Business response:
Mags, thank you for providing your feedback. We are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly pass along your feedback to the food and beverage team. Please consider choosing us again so we can provide you with excellent accommodations. Sincerely, Hotel Management
Rude and dysfunctional staff - AND if I want a check out receipt - Contact Orbitz - "That what happens whey YOU USE 3rd party for booking" - I requested room since In partly disabled - NOPE... no record of my request I requested early check-in - and was told 1pm- NOPE... no record of my request - 2:30pm was earliest room cleaned - I asked if they wanted to see a copy of my requests - NOPE... its not in our system - so since you used "ORBITZ" contact them - its their mistake
Bed not comfortable bathroom very small
Business response:
Vickie, thank you for being our guest and providing your feedback. We regret that our facility fell short of your expectations and are sorry for the issues you faced with the comfort of your bed. We will follow up on your concerns to ensure we are well poised to serve our future guests. Thank you once again, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 3.4 star rating with 2,355 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.