Extended Stay America - Cincinnati - Springdale - I-275

Timothy 

on Expedia

2 years ago

I didn’t end up staying here- upon checking in, I found 6 people in the lobby, all with various complaints; Bed bugs, doors that wouldn’t close/lock, air conditioning not working, etc. While I was waiting, the clerk behind the counter raised his hands in the air and yelled “I need less people in the lobby!”. Whereas I understand why he would be frustrated, that is far from professional. With everything I saw in the lobby; the complaints I heard- I deemed it best for me to keep moving down the road. 

Freddie 

on Expedia

2 years ago

At check-in, the room did not have towels or toiletries. Surfaces and floors were not clean. 

Melissa 

on Expedia

2 years ago

Worst stay of my life! We were booked for two nights. The first room we were given hadn’t even been cleaned. The bed was made but sheets from person prior still on bed. Trash in the room and it smelled horrendous. Second room give —while the beds were clean….the room was so filthy! Roaches in the kitchen light fixture. Smelled of weed and smoke—although it was to be a non smoking hotel. They gave us cinnamon air freshener to mask the odor. We stayed there one night because we HAD to, the second night we left after our concer... read more

Suranjeeta 

on Expedia

2 years ago

Despite of having confirmed reservation there was no room available upon arrival. We were turned away with no options at 10:30 pm 

Chris 

on Expedia

2 years ago

Thieves I was told they had no reservation and so I had to go somewhere else and was still charged for my stay at the hotel 

Sarah 

on Expedia

2 years ago

overbooked charged for a room I didn’t get