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Extended Stay America - Cincinnati - Springdale - I-275
- Hotels
- Springdale, OH
About this business
Location details
320 Glensprings Dr., Springdale, OH, 45246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel was terrible so disappointed dont Go
Business response:
Dear austin, We regret that we couldn't give you a better impression of our hotel, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
Was unable to check in. Desk clerk stated they had no rooms and that they overbooked. Desk clerk was difficult to get ahold of when I attempted to check in. Had to ring the bell 5 or 6 times to get anyone to come to the front desk.
Business response:
Dear Darren, We sincerely apologize for the inconvenience you faced during check-in. Overbooking is an uncommon occurrence, and we regret any frustration caused. Your experience doesn't reflect our usual standards, and we appreciate your patience. We'll review our processes to prevent such instances. We hope this situation won't deter you from considering us in the future, and we look forward to the opportunity to provide you with a better experience.Sincerely,Hotel Management
Roach Extended Stay I travel a lot for work and this, by far. was the worst place I’ve ever stayed. The staff was rude and the hotel was nasty. I went to call the front office, and there were roaches in the phone receiver. I asked for another room and was told they had just rented out the last room. Nothing like paying for a room you didn’t stay in, because I left. I’m not sleeping with bugs
Business response:
Dear Melissa, Thank you for sharing your experience with us. We deeply regret the inconvenience caused by the pest problems you encountered while staying with us. Additionally, we apologize for falling short of your expectations with our staff. We want to reassure you we do everything possible to discourage the entrance of the insects mentioned. Our hotel receives routine pest control services from our provider. However, we will make sure to address this with them promptly to prevent any future issues. If we may be of any fu... read more
Terrible customer service.
Business response:
Dear Jose, Please accept our apologies for your disappointment during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn this was not your experience. Your feedback is important to us, and we will use it to improve our services. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management
1) Room was very dirty. The floor was tacky. The bottom of our slippers was black & sticky. 2) The table and dresser surfaces were covered with an unknown film. 3) The bathroom sink drain was extremely slow. It must be partially clogged with hair. 4) Lamps on side of bed did not work. Electrical outlet was loose in the wall, making a poor connection. This is a fire and safety hazard. Also, there should be lamps on both side of bed, not just one side. 5) The so called "Breakfast" was nothing more than a few different candy ba... read more
Business response:
Dear Carl, We apologize for your disappointing experience during your stay at our hotel. We understand that you encountered issues during your visit, and we are genuinely sorry for that. Your feedback is of utmost importance to us, and we take these matters seriously. We are committed to addressing your concerns and ensuring that every guest receives the highest level of service and care. We appreciate your feedback, and it will aid us in making necessary improvements. We hope that you will consider giving us another chance ... read more
Frequently asked questions about Extended Stay America - Cincinnati - Springdale - I-275
How is Extended Stay America - Cincinnati - Springdale - I-275 rated?
Extended Stay America - Cincinnati - Springdale - I-275 has a 3.2 star rating with 1,675 reviews.
When is Extended Stay America - Cincinnati - Springdale - I-275 open?
Extended Stay America - Cincinnati - Springdale - I-275 is open now. It will close tomorrow at 12:00 a.m.