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Extended Stay America - Cincinnati - Springdale - I-275
- Hotels
- Springdale, OH
About this business
Location details
320 Glensprings Dr., Springdale, OH, 45246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn’t end up staying here- upon checking in, I found 6 people in the lobby, all with various complaints; Bed bugs, doors that wouldn’t close/lock, air conditioning not working, etc. While I was waiting, the clerk behind the counter raised his hands in the air and yelled “I need less people in the lobby!”. Whereas I understand why he would be frustrated, that is far from professional. With everything I saw in the lobby; the complaints I heard- I deemed it best for me to keep moving down the road.
Business response:
Dear Timothy, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. We apologize for not meeting your expectations. Please be assured we will review your comments appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing. Thank you again, and we wish you all the best.Sincerely,Hotel Management
At check-in, the room did not have towels or toiletries. Surfaces and floors were not clean.
Business response:
Dear Freddie, Thank you for taking the time to share your impression of our hotel. We are sorry for not living up to your expectation. The lack of amenities and the condition of the suite you describe are unacceptable and not representative of our quality standards. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sinc... read more
Worst stay of my life! We were booked for two nights. The first room we were given hadn’t even been cleaned. The bed was made but sheets from person prior still on bed. Trash in the room and it smelled horrendous. Second room give —while the beds were clean….the room was so filthy! Roaches in the kitchen light fixture. Smelled of weed and smoke—although it was to be a non smoking hotel. They gave us cinnamon air freshener to mask the odor. We stayed there one night because we HAD to, the second night we left after our concer... read more
Business response:
Dear Melissa, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for the inconvenience caused by moving to another room. We strive to provide clean, well-maintained rooms free of smoke, and we certainly understand how frustrating it can be when such issues arise. Your concern has been shared with the appropriate individuals, and we are following up to determine where we went wrong and how we can avoid future inconveniences. We are who... read more
Despite of having confirmed reservation there was no room available upon arrival. We were turned away with no options at 10:30 pm
Business response:
Dear Suranjeeta, We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We are reviewing this with the concerned team to correct this and avoid future inconveniences. We hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management
Thieves I was told they had no reservation and so I had to go somewhere else and was still charged for my stay at the hotel
Business response:
Dear Chris, It was disappointing to learn about the difficulties you encountered. We hope you will accept our apologies. Please reach out to the hotel so we can review the charges and assist you accordingly. We appreciate you being our guest and look forward to hearing from you soon.Sincerely,Hotel Management
overbooked charged for a room I didn’t get
Business response:
Dear Sarah, We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for the frustrations the reservation issue has caused. We value our guest's feedback and are grateful for comments that help us identify areas where we may need additional attention. We are looking into the issue. In the meantime, please reach out to us directly if you have any queries. We hope you will revisit and allow us to give you the outstanding experience for which we are known.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Springdale - I-275
How is Extended Stay America - Cincinnati - Springdale - I-275 rated?
Extended Stay America - Cincinnati - Springdale - I-275 has a 3.2 star rating with 1,675 reviews.
When is Extended Stay America - Cincinnati - Springdale - I-275 open?
Extended Stay America - Cincinnati - Springdale - I-275 is open now. It will close tomorrow at 12:00 a.m.