Extended Stay America - Cincinnati - Springdale - I-275

Business response:

Dear Sarah, We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for the frustrations the reservation issue has caused. We value our guest's feedback and are grateful for comments that help us identify areas where we may need additional attention. We are looking into the issue. In the meantime, please reach out to us directly if you have any queries. We hope you will revisit and allow us to give you the outstanding experience for which we are known.Sincerely,Hotel Management 

Business response:

Dear Surinder, In our continuous effort to provide the best experience possible, the most important feedback comes from our guests. Therefore, we sincerely thank you for sharing yours. We aim to welcome every guest to a clean, comfortable, well-maintained suite with excellent service; therefore, we apologize that this was not your experience. Your comments will be addressed appropriately as we continuously improve. Thank you for choosing us, and we hope to have the opportunity to host you again. Sincerely,Hotel Management 

Business response:

Dear Rick, Thank you for being our guest. We are delighted that Ray helped to make your stay comfortable. Your compliments will indeed be shared with our team. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit.Sincerely,Hotel Management 

Business response:

Dear John, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management 

Business response:

Dear Keith, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing us and for taking the time to leave your feedback. We hope you will consider s... read more

Business response:

Dear Kenneth, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management