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Extended Stay America - Cincinnati - Springdale - I-275
- Hotels
- Springdale, OH
About this business
Location details
320 Glensprings Dr., Springdale, OH, 45246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was not happy thay booked my room
RESERVATION NOT FULFILLED When I arrived at the end of a very busy day, I was advised that there were no rooms available. Because I reserved through a third-party, my contact information was not known to the hotel. Thankfully a sister location nearby was able to accommodate me. BUT THE RATE WAS MORE THAN RESERVATION. Overall not happy
Business response:
Doug, thank you for taking the time to share your feedback. We are sorry we were unable to accommodate you and for the inconvenience this caused. We understand your frustration and are grateful for your patience. We hope you will give us a chance to serve you the next time you visit this area. Sincerely, Hotel Management
It was a good price but I wouldn't stay there again since the beds smell dirty and a lot of ppl looks like live there o I did no feel safe.
Business response:
Nicholas, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a... read more
Was in my room for 1 hour and was bitten by bed bugs. Needed to switch rooms and checked out early canceling my second night of stay.
Business response:
Ian, thank you for being a guest in our hotel. We were sorry to read about your experience and for the inconvenience caused. We also regret you left us earlier than expected due to this. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our accommodations, but the suite you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention. Sincerely, Hotel Management
I like the location, they provide a nice kitchen, but the bathroom was not good. They had a rusted, molded fold over seat inside the shower, with a over sized commode chair outside the shower, with clean towels on it, soap and shampoo.
Business response:
Crystal, thank you for your honest evaluation. We are sorry for the disappointment you experienced with the bathroom. Rest assured, we will address this with the appropriate individuals and make sure we prevent such reoccurrences. On a positive note, we are happy you were pleased with the kitchenette and that our location worked well for you. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Will never stay there again The hotel was not clean at all. The carpet was filthy and tile floor was filthy (sticky). The fire alarm was hanging down out of the ceiling. It was non smoking but smelled like stale cigarettes.
Business response:
Sally, thank you for being our guest and for reviewing your stay. We do want to apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We also want to share with you that we are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right... read more
I did not like anything. Staff very unfriendly and threatening. I left early and forfeited my second night fee. That morning so called health department came into my room to inspect. I was preparing to attend a funeral. I was told I could not refuse entry. I had no forewarning from the motel. I while checking out i mentioned to the clerk and a huge member of the staff came out and threatened me for complaining. I am no pushover but I feared for my safety. Please let me know what action was taken against these people.
Business response:
Robert, thank you for taking the time to post your feedback. We are concerned to read about your overall experience at our hotel and are sorry for any negative impact or frustrations you had. We take accusations like yours seriously and will review your comments with our staff to find out what transpired. Thank you. Safe travels. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Springdale - I-275
How is Extended Stay America - Cincinnati - Springdale - I-275 rated?
Extended Stay America - Cincinnati - Springdale - I-275 has a 3.2 star rating with 1,675 reviews.
When is Extended Stay America - Cincinnati - Springdale - I-275 open?
Extended Stay America - Cincinnati - Springdale - I-275 is open now. It will close tomorrow at 12:00 a.m.