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Extended Stay America - Cincinnati - Springdale - I-275
- Hotels
- Springdale, OH
About this business
Location details
320 Glensprings Dr., Springdale, OH, 45246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was pulled was over by a parked female police officer when I made a wrong turn into a shopping plaza parking lot (did not break any traffic rules), asked for my Driver's license and briefly questioned sarcastically by the officer. She let me go but it was scary. There was also spilled dirty water by the staircase on the floor my room was. Room condition was average.
Business response:
Thank you for your review. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
None of these reviews bad reviews from me are bad about the hotel. However, when I show up to the hotel they say they are sold out and you guys (Expedia) over sold their place…. So I was left to sleep in my car for the night…. I want my money back. When I say I want my money back. I DEMAND my money back
Business response:
Thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. For any unresolved financial queries feel free to reach out to us, as we will be happy to assist you further. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
The non-smoking room smelled like smoke. There were stains on the carpet and roaches everywhere. There were cigarette butts and trash outside as well as rat traps. We were supposed to stay two nights, only stayed one.
Not a non-smoking room I asked for a non-smoking room. The room clearly had been smoked in, it smelled badly.
Business response:
David, thank you for your review. We are sorry for the smoke smell you experienced in your room and regret the inconvenience caused. We take pride in providing a clean, fresh environment for our guests and we are sorry we overlooked a few areas during your stay. We have shared your feedback with our housekeeping staff to ensure this does not occur in the future. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Springdale - I-275
How is Extended Stay America - Cincinnati - Springdale - I-275 rated?
Extended Stay America - Cincinnati - Springdale - I-275 has a 3.2 star rating with 1,675 reviews.
When is Extended Stay America - Cincinnati - Springdale - I-275 open?
Extended Stay America - Cincinnati - Springdale - I-275 is open now. It will close tomorrow at 12:00 a.m.