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Extended Stay America - Cincinnati - Springdale - I-275
- Hotels
- Springdale, OH
About this business
Location details
320 Glensprings Dr., Springdale, OH, 45246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I really could not rate as they states they did not accept my debit card even though my card was utilized. They restore the payment. A total waste of time. Previous visits were on point.
Business response:
Greta, thank you for returning to our hotel. We are sorry for the difficulties you encountered at the front desk. We are reviewing this from our end to see what went wrong. We appreciate your patience and hope to welcome you back for a much better experience. Sincerely, Hotel Management
It was very dirty. Rooms were small and I really don’t like extended stay at all
Business response:
Jaygee, thank you for choosing us and for leaving a review. We regret we were not able to meet your expectations regarding the size of our suites and apologize for the cleanliness issues you encountered. We will share your feedback with our housekeeping team and make sure we are more diligent going forward. We hope you will reconsider staying with us so that we can provide you with a much better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The room smelled like garbage as though something was spoiled or was sitting in the room for a long time. The curtain was ripped off the wall, there were bugs on the lights and crawling in the sink.
Business response:
Thank you for being our guest. We are sorry for the odor and cleanliness issues you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Business response:
Patience, thank you for taking the time to post a review. We are sorry we let you down with regard to the cleanliness of your room. Our housekeeping team has been informed and will take the proper action to prevent a future occurrence. We appreciate your valuable feedback and hope that you will give us a second chance to make a better impression. Sincerely, Hotel Management
We checked in at 430pm. We checked out at 1230am. The smell of weed was unbearable, and with me being pregnant it made me sicker than it would have someone else. There were no other rooms so I couldn’t get a new one. This ain’t a hotel that you stay at to visit or get away to...this is a hotel that people come to live in because they don’t care who stays and don’t care what it looks like. The room was less than likable. The cabinets, dresser and nightstand all had what looked like spilled drinks/food that had been there for ... read more
Business response:
Thank you for reviewing your stay. We apologize for the odor you experienced in your room and regret the inconvenience caused. Our housekeeping team is doing a full inspection of all our suites as a precaution, and we have relayed your comments with them. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going forward. We are also sorry for the inconvenience you experienced due to the noise issue during your stay. We value your feedback a... read more
Don't stay here. Room was dirty. Beds were shoved against heater and wall to be able to get out of them. We checked out the next morning and was charged for the week. Very unhelpful staff.
Business response:
Shawne, we apologize for the impact the cleanliness issue in your room had on your stay. Your feedback is shared with our housekeeping team to be more diligent moving forward. We are very sorry as you were not happy with the size of your room. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Springdale - I-275
How is Extended Stay America - Cincinnati - Springdale - I-275 rated?
Extended Stay America - Cincinnati - Springdale - I-275 has a 3.2 star rating with 1,675 reviews.
When is Extended Stay America - Cincinnati - Springdale - I-275 open?
Extended Stay America - Cincinnati - Springdale - I-275 is open now. It will close tomorrow at 12:00 a.m.