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Extended Stay America - Cincinnati - Springdale - I-275
- Hotels
- Springdale, OH
About this business
Location details
320 Glensprings Dr., Springdale, OH, 45246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Better cleaning of the trash and bathrooms. Was not pleased at all
Business response:
Candace, thank you for being our guest. We genuinely care about delivering a clean stay to all of our guests and thus apologize for the cleanliness issue. Your feedback is shared with our housekeeping team to be more diligent going ahead. We hope to have another opportunity to serve you better in the future. Sincerely, Hotel Management
NO This hotel has a nice TV, and the staff is friendly. The place is in need of a make over. They need new appliances. They truly need to clean. This place is dirty. Im pretty sure I killed a bed bug in my room. I flipped the bed to find a urine stain. They don't change the sheets at all. The icing on the cake was when i went to get a coffee maker. There was a filter left inside with mold. the refrigeration smells like fish. I have sprayed the entire room with 91% alcohol. for the love of god don't stay here. Now the staff i... read more
Business response:
Dear Brian, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Property wasn’t an issue. Expedia made a reservation and it was not honored. Now they have refused a refund.
Booked two double bed rooms. One room only had one bed . It was by elevator and could not slept . Chair in room was filthy !!! Second room door would not latch unless you slam it. Ran into cob webs and killed two black spiders. Stains on carpet and burn holes on blankets.
Business response:
Thank you for being our guest and letting us know about your stay. We are sorry for not accommodating you in the room of your choice and for the issues you encountered in both of your rooms. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will give us another chance to prove ourselves on a future visit. Sincerely, Hotel Management
Never again. This place is on the level of a Red Roof. Take a power washer to the sidewalks and stairwells and get the stains and gum and crap cleaned up.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not living up to your expectations and for the housekeeping issues. We do not take these concerns lightly, especially with the cleanliness of the hotel - this has to be priority #1. Corrective action has already been taken with our appropriate team to ensure that this doesn't happen again. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel M... read more
The noise that was coming from something in the room. A humming sound. Didnt sleep at all. I wont be renting a room from you ever again
Business response:
Thank you for choosing our hotel. A restful stay is any guest initial expectation; hence, we are sorry for the noise issue you experienced. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
To start off with we was in room 109 set there with no air conditioning room was hot then shower didnt work , contacted staff then he came and checked it out was told to talk to manger at 7 am but did tranfer us to another room which was 111 which i told him which waa the staff worker it smelled bad you come smell the dog odor then the was dog food on food, dog hair on floor under bed completely dirty beside bed nasty kitchen area wasnt mopped well white stuff on floor then dresser broke i could go on and on this was suppose... read more
Business response:
Thank you for choosing to stay with us. We apologize for the difficulties you encountered in your rooms and that we were unable to resolve the problems to your satisfaction. Please be assured that we have discussed your feedback with the appropriate teams, and we're working with them to fix the issues you mentioned. Also, know being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a minimal fee. We would like to regain your trust and hope ... read more
Frequently asked questions about Extended Stay America - Cincinnati - Springdale - I-275
How is Extended Stay America - Cincinnati - Springdale - I-275 rated?
Extended Stay America - Cincinnati - Springdale - I-275 has a 3.2 star rating with 1,675 reviews.
When is Extended Stay America - Cincinnati - Springdale - I-275 open?
Extended Stay America - Cincinnati - Springdale - I-275 is open now. It will close tomorrow at 12:00 a.m.